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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$15.00 1 Organizer Month
Dialpad Connect
Star Rating
(3,945)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansDialpad Support
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Dialpad Connect and Dialpad Support have a strong ease of use, scoring 9.1 and 9.1 respectively, making them user-friendly options for teams. However, Dialpad Connect shines with its AI Text Generation feature, which reviewers mention enhances productivity significantly.
- Reviewers mention that Dialpad Support excels in Quality of Support, scoring 8.9 compared to Dialpad Connect's 8.6. Users appreciate the responsiveness and helpfulness of the support team, which is crucial for businesses relying on timely assistance.
- G2 users highlight that Dialpad Connect offers superior AI Text Summarization capabilities, scoring 9.3 versus Dialpad Support's 7.8. This feature is particularly beneficial for users who need quick insights from lengthy conversations.
- Users on G2 report that Dialpad Connect has a more robust set of features for call management, with a Record Calls score of 9.0 compared to Dialpad Support's 9.4. While both products perform well, Dialpad Support's slight edge in this area is noted for its reliability in capturing important conversations.
- Reviewers mention that Dialpad Connect's Lead Follow-up feature scores 8.3, outperforming Dialpad Support's 7.7. Users appreciate the streamlined process for following up with leads, which is essential for maintaining engagement and closing deals.
- Users say that while both products have similar scores in Meeting Scheduling (8.3 for Dialpad Connect and 8.1 for Dialpad Support), Dialpad Connect's integration with calendar tools is frequently praised for making scheduling seamless and efficient.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
Dialpad Connect
Free Trial is available
Dialpad Support
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
8.9
441
Ease of Use
9.1
3,216
9.1
450
Ease of Setup
9.0
1,201
9.0
238
Ease of Admin
8.9
1,111
8.8
196
Quality of Support
8.5
2,485
8.9
412
Has the product been a good partner in doing business?
8.9
1,035
9.1
193
Product Direction (% positive)
8.2
3,051
9.0
416
Features by Category
Lead Facilitation
7.9
27
7.2
18
7.7
27
7.8
34
8.3
27
7.7
37
8.3
28
8.1
18
Organization
8.3
27
7.7
17
9.0
27
8.0
43
8.9
26
7.9
42
Performance Analysis
8.3
28
8.4
45
8.5
28
8.7
46
Sales Analysis
8.2
26
7.4
16
8.1
26
7.2
16
Generative AI
9.1
17
7.6
16
9.3
17
7.8
16
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Dialing Options
Not enough data
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Agent Tools
Not enough data
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Automation
Not enough data
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Agent Performance Management
Not enough data
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
150
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
130
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
36
Functions
Not enough data
8.9
127
Not enough data
8.6
132
Not enough data
8.4
129
Not enough data
8.1
139
Not enough data
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
122
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.5
134
Not enough data
8.7
122
Not enough data
8.5
135
Not enough data
8.7
140
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Generative AI
Not enough data
8.5
19
Workforce Management
Not enough data
8.9
61
Not enough data
8.7
57
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.0
64
Not enough data
8.4
60
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
9.4
90
Feature Not Available
8.7
73
9.1
637
9.0
83
9.1
652
8.9
86
8.8
14
Not enough data
Contacts
8.7
649
8.6
81
8.6
576
8.6
79
8.6
517
8.4
72
Insights
8.5
493
8.3
80
8.7
554
8.7
85
Feature Not Available
8.5
78
Feature Not Available
7.0
31
8.3
405
6.9
31
9.3
16
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
Dialpad Connect and Dialpad Support are categorized as AI Sales Assistant and Outbound Call Tracking
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Dialpad Support is categorized as Call Center Infrastructure (CCI), Conversation Intelligence, Contact Center, Auto Dialer, Sales Coaching, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.8%
Construction
4.4%
Other
66.7%
Alternatives
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
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