Compare Dialpad Connect and Natterbox
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Starting at $82.00 1 User Per Month
Dialpad Connect
Star Rating
(4,151)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plans
Natterbox
Star Rating
(126)4.4 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with a clean interface that allows new team members to quickly adapt with minimal training. This ease of use is a significant advantage for businesses looking to onboard staff efficiently.
- Users say that Natterbox shines in its integration with Salesforce, providing seamless telephony operations directly within the platform. This feature is particularly valuable for teams that rely heavily on Salesforce for their customer relationship management.
- According to verified reviews, Dialpad Connect offers a reliable call quality and the convenience of managing calls, messages, and meetings all in one place. This all-in-one functionality is praised by users who appreciate the efficiency it brings to their daily communications.
- Reviewers mention that Natterbox is easy to administrate, especially when it comes to managing call routings. Users appreciate the ability to make quick adjustments in response to changing business needs, showcasing its flexibility in dynamic environments.
- Users highlight that Dialpad Connect's AI capabilities enhance the user experience, making it easier to follow conversations and manage communications effectively. This innovative use of technology is a key selling point for teams looking to leverage AI in their workflows.
- G2 reviewers note that while both products have similar star ratings, Dialpad Connect's significantly larger user base and recent review activity suggest a more robust and reliable product experience overall, making it a safer choice for businesses seeking proven solutions.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Natterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
Dialpad Connect
Free Trial is available
Natterbox
No trial information availableRatings
Meets Requirements
8.9
3,215
8.6
109
Ease of Use
9.1
3,390
9.0
111
Ease of Setup
9.0
1,221
8.6
90
Ease of Admin
8.9
1,128
8.8
80
Quality of Support
8.5
2,503
9.0
106
Has the product been a good partner in doing business?
8.9
1,052
8.9
79
Product Direction (% positive)
8.2
3,066
9.2
105
Features by Category
Lead Facilitation
7.7
25
Not enough data
7.5
25
Not enough data
8.2
25
Not enough data
8.1
26
Not enough data
Organization
8.1
25
Not enough data
8.9
25
Not enough data
8.9
25
Not enough data
Performance Analysis
8.2
26
Not enough data
8.4
26
Not enough data
Sales Analysis
8.1
24
Not enough data
8.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
9.3
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.7
12
Not enough data
7.1
7
Not enough data
9.1
13
Not enough data
8.6
6
Artificial Intelligence - Conversation Intelligence
Not enough data
7.7
11
Not enough data
8.2
13
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
25
Engagement
Not enough data
9.0
16
Not enough data
9.2
22
Not enough data
9.1
21
Performance
Not enough data
9.0
23
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
Not enough data
8.7
64
Not enough data
7.1
43
Not enough data
6.7
39
Not enough data
6.4
39
Not enough data
7.0
37
Generative AI
Not enough data
7.2
26
Functions
Not enough data
8.4
58
Not enough data
8.3
57
Not enough data
8.0
47
Not enough data
7.9
42
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
8.3
55
Not enough data
8.2
43
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
52
Not enough data
8.8
63
Not enough data
8.5
65
Not enough data
8.9
56
Not enough data
7.8
46
Collaboration Tools
8.7
1271
Not enough data
8.8
287
Not enough data
8.9
44
Not enough data
8.9
322
Not enough data
9.2
47
Not enough data
Meeting Coordination
8.7
1185
Not enough data
8.8
1107
Not enough data
8.9
354
Not enough data
9.2
357
Not enough data
Software Type
8.6
1033
Not enough data
9.0
345
Not enough data
8.9
262
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.0
24
Not enough data
9.3
35
Not enough data
9.0
27
Not enough data
8.6
37
Not enough data
7.6
24
Not enough data
8.1
24
Not enough data
Basic Communication
9.2
919
|
Verified
9.3
37
8.3
436
|
Verified
5.8
13
9.1
716
|
Verified
6.3
21
8.4
453
|
Verified
7.4
14
8.9
632
|
Verified
7.9
21
9.1
627
|
Verified
8.6
26
Agentic AI - VoIP Providers
7.9
22
Not enough data
8.5
24
Not enough data
8.0
23
Not enough data
8.2
22
Not enough data
Access
8.7
518
|
Verified
8.1
24
8.7
575
|
Verified
8.1
23
9.1
689
|
Verified
7.3
16
Advanced Features
8.6
641
|
Verified
8.2
26
8.7
510
|
Verified
7.6
19
9.3
785
|
Verified
8.7
26
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.8
9
Not enough data
8.2
10
Not enough data
Calling
9.0
602
9.5
50
Feature Not Available
7.8
42
9.1
634
9.2
45
9.1
648
9.3
50
8.3
10
Feature Not Available
Contacts
8.7
644
8.4
40
8.6
571
7.7
37
8.6
513
8.1
34
Insights
8.5
488
8.9
43
8.7
550
8.6
46
8.8
262
8.3
44
Feature Not Available
7.6
36
8.3
400
7.4
34
9.1
13
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
123
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Natterbox are categorized as AI Customer Support Agents, Outbound Call Tracking, and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Video Conferencing
Natterbox is categorized as Contact Center, Conversation Intelligence, Contact Center Quality Assurance, Speech Analytics, Sales Coaching, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.2%
Information Technology and Services
8.2%
Computer Software
7.8%
Financial Services
4.7%
Real Estate
3.8%
Other
67.3%
Financial Services
15.3%
Staffing and Recruiting
7.3%
Manufacturing
6.5%
Leisure, Travel & Tourism
6.5%
Computer Software
6.5%
Other
58.1%
Alternatives
Discussions
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
Is there a meeting duration limit?
5 Comments
ML
No, there is no limit for the Business PlanRead more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
