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Compare Dayforce and Zendesk for Employee Service 
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At a Glance
Market Segments
Enterprise (46.7% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dayforce
Star Rating
(903)4.2 out of 5
Market Segments
Enterprise (46.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about DayforceZendesk for Employee Service
Star Rating
(52)4.3 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dayforce excels in providing a user-friendly experience, with many users praising its organized information and ease of use for both employees and managers. One user noted, "Easy to use at employee and manager role, information is very organized and you can find the historical data."
- Users say that Zendesk for Employee Service shines in its ticket management capabilities, making it easy to open and close tickets while facilitating communication among team members. A reviewer highlighted, "It is easy to open and close tickets as well to call participants and communicate with other team members."
- According to verified reviews, Dayforce has a strong presence in the enterprise market, which may appeal to larger organizations looking for comprehensive employee scheduling solutions. However, this focus might not cater as effectively to mid-market companies compared to Zendesk, which has a significant share in that segment.
- Reviewers mention that Zendesk for Employee Service offers superior support quality, with users appreciating the responsiveness and helpfulness of the support team. One user remarked on the effectiveness of its features in addressing SLA breaches, stating, "Its best features of tymshift has solved a major issue we all dealt regarding breaches of SLA."
- Users highlight that Dayforce's implementation process can be challenging, with some reviewers noting configuration difficulties. This contrasts with Zendesk, where users have reported a smoother setup experience, making it easier for teams to get started quickly.
- G2 reviewers indicate that while both products have strong reporting capabilities, Zendesk for Employee Service stands out with its dashboard features, which users find particularly helpful for forecasting staffing needs. One user expressed satisfaction with how it integrates ticket data to predict busy times, saying, "Honestly, the best part is that it lives right inside Zendesk."
Pricing
Entry-Level Pricing
Dayforce
No pricing availableZendesk for Employee Service
No pricing availableFree Trial
Dayforce
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
8.4
782
8.7
41
Ease of Use
8.3
787
8.7
41
Ease of Setup
6.9
482
8.2
27
Ease of Admin
7.8
503
8.3
26
Quality of Support
7.6
710
8.7
38
Has the product been a good partner in doing business?
8.1
508
8.6
26
Product Direction (% positive)
8.5
776
8.1
37
Features by Category
Core HR
7.9
278
Not enough data
8.3
299
Not enough data
4.9
70
Not enough data
7.7
222
Not enough data
7.9
256
Not enough data
7.9
267
Not enough data
Generative AI
5.3
40
Not enough data
Platform
7.7
370
Not enough data
7.4
260
Not enough data
7.7
212
Not enough data
8.3
384
Not enough data
8.0
355
Not enough data
7.9
341
Not enough data
7.6
382
Not enough data
7.8
304
Not enough data
Employee Self Service
8.7
434
|
Verified
Not enough data
8.2
360
|
Verified
Not enough data
8.3
403
|
Verified
Not enough data
Administration
8.7
418
|
Verified
Not enough data
8.4
429
|
Verified
Not enough data
9.1
440
|
Verified
Not enough data
7.2
122
Not enough data
8.7
421
|
Verified
Not enough data
8.5
374
|
Verified
Not enough data
8.7
398
|
Verified
Not enough data
8.6
362
|
Verified
Not enough data
8.6
356
|
Verified
Not enough data
Taxes
8.5
401
|
Verified
Not enough data
8.3
385
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
Integration
7.6
276
|
Verified
Not enough data
8.3
321
|
Verified
Not enough data
7.8
285
|
Verified
Not enough data
8.2
297
|
Verified
Not enough data
Platform
7.9
408
|
Verified
Not enough data
8.4
416
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
366
|
Verified
Not enough data
Benefits Administration Platform Features
8.3
239
Not enough data
8.3
217
Not enough data
7.5
189
Not enough data
8.1
195
Not enough data
8.3
193
Not enough data
8.6
246
Not enough data
8.4
203
Not enough data
8.2
173
Not enough data
Benefits Administration Platform Features
8.3
239
Not enough data
8.3
217
Not enough data
7.5
189
Not enough data
8.1
195
Not enough data
8.3
193
Not enough data
8.6
246
Not enough data
8.4
203
Not enough data
8.3
183
Not enough data
8.2
173
Not enough data
7.9
154
Not enough data
7.0
40
Not enough data
7.6
46
Not enough data
Generative AI
5.8
31
Not enough data
5.8
31
Not enough data
5.2
30
Not enough data
Platform
7.7
370
Not enough data
7.4
260
Not enough data
7.7
212
Not enough data
8.3
384
Not enough data
8.0
355
Not enough data
7.9
341
Not enough data
7.6
382
Not enough data
7.8
304
Not enough data
Automation
8.3
180
Not enough data
Logistics
8.0
190
Not enough data
8.2
181
Not enough data
8.3
147
Not enough data
Management
8.0
162
Not enough data
8.3
176
Not enough data
8.0
178
Not enough data
8.7
210
Not enough data
8.6
204
Not enough data
8.9
214
Not enough data
8.6
189
Not enough data
Monitoring
8.2
161
Not enough data
8.2
170
Not enough data
7.8
161
Not enough data
Processing
8.8
43
Not enough data
8.6
45
Not enough data
8.5
48
Not enough data
8.4
44
Not enough data
Compliance
8.6
43
Not enough data
8.7
42
Not enough data
8.6
42
Not enough data
Integration
8.5
41
Not enough data
8.1
41
Not enough data
8.1
29
Not enough data
Reporting
Feature Not Available
Not enough data
8.1
38
Not enough data
8.5
38
Not enough data
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.4
41
Not enough data
7.8
51
Not enough data
Platform Data
7.7
51
Not enough data
7.8
47
Not enough data
7.9
56
Not enough data
Platform Content
7.8
47
Not enough data
7.4
39
Not enough data
7.1
43
Not enough data
Generative AI
5.6
23
Not enough data
Platform Basics
6.7
5
Not enough data
6.7
7
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
Platform Data
7.9
7
Not enough data
7.7
8
Not enough data
6.9
9
Not enough data
7.2
9
Not enough data
Platform Functionality
8.2
10
Not enough data
8.2
10
Not enough data
6.8
10
Not enough data
6.5
9
Not enough data
7.7
11
Not enough data
6.1
9
Not enough data
6.3
9
Not enough data
Agentic AI - Talent Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
8.6
42
Not enough data
8.3
33
Not enough data
8.6
35
Not enough data
8.5
38
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.8
62
8.8
8
7.6
56
9.2
8
7.6
57
8.5
8
Platform Content
7.6
52
8.1
8
7.0
45
8.9
6
7.2
44
Feature Not Available
Platform Additional Functionality
7.4
45
8.1
8
7.9
56
Feature Not Available
7.0
44
6.7
7
7.3
45
8.5
8
7.1
50
Feature Not Available
Performance reviews
7.1
46
Not enough data
7.3
60
Not enough data
7.9
51
Not enough data
Goals
7.5
70
Not enough data
7.1
65
Not enough data
Feedback
7.3
63
Not enough data
7.4
56
Not enough data
7.1
49
Not enough data
6.4
47
Not enough data
Data
7.1
56
Not enough data
7.4
56
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform - Compensation Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Compensation Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
7.9
195
Not enough data
7.9
195
Not enough data
7.8
176
Not enough data
7.9
120
Not enough data
7.8
147
Not enough data
7.7
148
Not enough data
Platform Additional Functionality
8.5
205
Not enough data
7.9
142
Not enough data
7.6
126
Not enough data
8.2
187
Not enough data
8.0
182
Not enough data
Platform Data
7.8
141
Not enough data
7.7
156
Not enough data
7.7
92
Not enough data
Platform
7.7
370
Not enough data
7.4
260
Not enough data
7.7
212
Not enough data
8.3
384
Not enough data
8.0
355
Not enough data
7.9
341
Not enough data
7.6
382
Not enough data
7.8
304
Not enough data
Recruiting and Onboarding
8.0
142
Not enough data
8.3
201
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.1
29
Not enough data
8.1
32
Not enough data
8.1
29
Not enough data
Platform Content
7.4
28
Not enough data
7.3
27
Not enough data
7.4
31
Not enough data
7.2
23
Not enough data
Platform Additional Functionality
8.1
24
Not enough data
7.4
31
Not enough data
7.8
24
Not enough data
7.2
24
Not enough data
Platform
7.7
370
Not enough data
7.4
260
Not enough data
7.7
212
Not enough data
8.3
384
Not enough data
8.0
355
Not enough data
7.9
341
Not enough data
7.6
382
Not enough data
7.8
304
Not enough data
Time Tracking
8.7
307
Not enough data
8.1
203
Not enough data
7.9
172
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
8.6
262
Not enough data
Administration
7.9
202
Not enough data
8.1
236
Not enough data
7.7
219
Not enough data
7.9
191
Not enough data
8.2
253
Not enough data
Platform
7.8
237
Not enough data
7.6
166
Not enough data
7.9
137
Not enough data
8.1
240
Not enough data
8.0
221
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
370
Not enough data
7.4
260
Not enough data
7.7
212
Not enough data
8.3
384
Not enough data
8.0
355
Not enough data
7.9
341
Not enough data
7.6
382
Not enough data
7.8
304
Not enough data
Platform
7.7
370
Not enough data
7.4
260
Not enough data
7.7
212
Not enough data
8.3
384
Not enough data
8.0
355
Not enough data
7.9
341
Not enough data
7.6
382
Not enough data
7.8
304
Not enough data
Workforce Management Platform Features
8.0
145
Not enough data
8.3
238
Not enough data
8.7
285
Not enough data
8.3
260
Not enough data
7.9
156
Not enough data
7.9
121
Not enough data
8.1
175
Not enough data
8.7
262
Not enough data
8.2
159
Not enough data
7.8
188
Not enough data
Categories
Categories
Shared Categories
Dayforce and Zendesk for Employee Service are categorized as Employee Scheduling
Unique Categories
Dayforce is categorized as HR Compliance, Multi-Country Payroll, Time & Attendance, Training Management Systems, Onboarding, Employee Engagement, Benefits Administration, Time Tracking, Core HR, Workforce Management, Payroll, Performance Management, HCM Software, Talent Intelligence, and Compensation Planning
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, and HR Service Delivery
Reviews
Reviewers' Company Size
Dayforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
10.1%
Non-Profit Organization Management
6.0%
Hospital & Health Care
6.0%
Financial Services
4.0%
Hospitality
3.1%
Other
71.0%
Information Technology and Services
24.0%
Retail
8.0%
Financial Services
8.0%
Health, Wellness and Fitness
6.0%
Consumer Electronics
6.0%
Other
48.0%
Discussions
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2 Comments
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