# Crisp vs Front Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in user satisfaction, with a higher overall rating compared to Crisp. Users appreciate its **user-friendly interface** and the convenience it brings to daily tasks, making it a preferred choice for many.
- **According to verified reviews** , Crisp stands out for its **all-in-one customer communication approach** , effectively centralizing live chat, email, and social messaging. This feature is particularly praised for enhancing efficiency in managing conversations.
- **Users say** that Front's internal commenting feature significantly improves collaboration, allowing team members to **@mention** each other directly within email threads. This functionality has been highlighted as a game-changer for streamlining workflows.
- **Reviewers mention** that Crisp's support team is consistently responsive and helpful, which contributes to a positive user experience. Many users feel confident in the product's ongoing improvements and updates, reinforcing their trust in the platform.
- **G2 reviewers highlight** that while Front has a more complex pricing structure, its robust features justify the cost for many businesses. In contrast, Crisp's free entry-level pricing makes it an attractive option for small businesses looking to manage customer interactions without upfront investment.
- **Users report** that both platforms have strong automation capabilities, but Front's advanced AI features, such as **historical trails** and task management, provide a more comprehensive solution for teams needing sophisticated tools to enhance productivity.



| | Crisp | Front | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 194 | 2,461 | 
| **Largest Market Segment** | Small-Business (87.7% of reviews) | Small-Business (49.0% of reviews) | 
| **Entry Level Price** | Free | $25.00 1 user/month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (32 reviews)
- Helpful (30 reviews)

Cons:
- Missing Features (12 reviews)
- Limited Features (7 reviews)

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

---
## Ratings Comparison
| Rating | Crisp | Front | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 9.1 (1934 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 9.1 (1950 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 8.8 (733 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 8.9 (478 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 9.1 (1662 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 9.2 (464 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 9.3 (1818 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **Front** | 8.4/10 | 600 |

#### Ticket and Case Management

| Feature | Crisp | Front | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 8.8 (268 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 8.9 (270 reviews) ✓ Verified | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | 8.9 (299 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | 8.8 (287 reviews) ✓ Verified | 
| **SLA Management** | 7.7 (38 reviews) | 8.9 (245 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 9.1 (310 reviews) | 
| **Ticket Collaboration** | 8.9 (46 reviews) | 9.2 (297 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 8.7 (262 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | 7.8 (64 reviews) | 
| **AI Text Summarization** | 8.2 (24 reviews) | 8.3 (64 reviews) | 

#### Agentic AI - Help Desk

| Feature | Crisp | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (28 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (28 reviews) | 

#### Communication Channels

| Feature | Crisp | Front | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | 9.2 (289 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 8.7 (237 reviews) ✓ Verified | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | 8.3 (211 reviews) ✓ Verified | 
| **Voice** | 8.2 (35 reviews) | 7.8 (133 reviews) | 

#### Platform

| Feature | Crisp | Front | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 8.3 (219 reviews) ✓ Verified | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (289 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 8.8 (263 reviews) ✓ Verified | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.6 (236 reviews) ✓ Verified | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | 8.3 (232 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | 8.3 (238 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Front** | 8.4/10 | 929 |

#### Channels

| Feature | Crisp | Front | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (630 reviews) | 
| **Open Listening** | Not enough data | 8.6 (528 reviews) | 
| **Physical Media** | Not enough data | 7.9 (476 reviews) | 

#### Design

| Feature | Crisp | Front | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.8 (652 reviews) | 
| **Create Content** | Not enough data | 8.2 (533 reviews) | 
| **Personalization** | Not enough data | 8.8 (750 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (713 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (564 reviews) | 

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (191 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (191 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Front** | 8.2/10 | 71 |

#### Usability

| Feature | Crisp | Front | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.8 (67 reviews) | 
| **Supporting Documents** | Not enough data | 8.8 (65 reviews) | 
| **Two-Way Communication** | Not enough data | 8.9 (68 reviews) | 

#### Reporting

| Feature | Crisp | Front | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.2 (64 reviews) | 
| **Trend Analysis** | Not enough data | 7.6 (59 reviews) | 
| **Performance Monitoring** | Not enough data | 8.1 (63 reviews) | 

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (37 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (38 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **Front** | 8.6/10 | 1048 |

#### Productivity Tools

| Feature | Crisp | Front | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | 9.2 (833 reviews) | 
| **Internal Discussion** | 8.4 (16 reviews) | 9.4 (949 reviews) | 
| **Assignments and Tasks** | 7.9 (16 reviews) | 9.2 (852 reviews) | 
| **Workflows** | 8.5 (16 reviews) | 9.0 (763 reviews) | 
| **Templates** | 8.5 (16 reviews) | 9.2 (914 reviews) | 
| **Integrations** | 8.3 (16 reviews) | 8.7 (795 reviews) | 
| **Tagging System** | 8.5 (16 reviews) | 9.3 (962 reviews) | 

#### Analytics

| Feature | Crisp | Front | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | 8.3 (587 reviews) | 
| **Performance Tracking** | 7.9 (16 reviews) | 8.6 (647 reviews) | 
| **Email Tracking** | 7.8 (16 reviews) | 8.9 (767 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (41 reviews) | 
| **Decision Making** | Not enough data | 6.7 (41 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Front** | 8.6/10 | 920 |

#### Inbox Tools

| Feature | Crisp | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.3 (813 reviews) | 
| **Filters** | Not enough data | 8.9 (818 reviews) | 
| **Reminders** | Not enough data | 9.1 (796 reviews) | 
| **Notifications** | Not enough data | 9.0 (837 reviews) | 

#### Coordination Tools

| Feature | Crisp | Front | 
|---|---|---|
| **Calendar** | Not enough data | 8.5 (732 reviews) | 
| **Contacts** | Not enough data | 8.7 (709 reviews) | 
| **Task Management** | Not enough data | 8.7 (649 reviews) | 

#### Software Options

| Feature | Crisp | Front | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.3 (795 reviews) | 
| **Mobile Application** | Not enough data | 8.6 (726 reviews) | 

#### Email Client - Agentic AI

| Feature | Crisp | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (25 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Front** | 8.6/10 | 619 |

#### Conversational Platform

| Feature | Crisp | Front | 
|---|---|---|
| **Personalization** | Not enough data | 8.8 (491 reviews) | 
| **Omnichannel** | Not enough data | 8.8 (384 reviews) | 
| **Contextual Engagement** | Not enough data | 8.7 (385 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (343 reviews) | 

#### Support Automation

| Feature | Crisp | Front | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.7 (413 reviews) | 
| **Seamless Escalation** | Not enough data | 8.9 (415 reviews) | 
| **Transcripts** | Not enough data | 8.7 (378 reviews) | 
| **Self-Serve Support** | Not enough data | 8.6 (327 reviews) | 

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (108 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (108 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Front** | 8.1/10 | 263 |

#### Sorting & Filtering

| Feature | Crisp | Front | 
|---|---|---|
| **Attachment Search** | Not enough data | 8.3 (235 reviews) | 
| **Tags** | Not enough data | 9.1 (240 reviews) | 
| **AI Sorting** | Not enough data | 7.6 (225 reviews) | 
| **Predefined Rules** | Not enough data | 8.4 (230 reviews) | 

#### Integrations

| Feature | Crisp | Front | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 8.0 (221 reviews) | 
| **Gmail Integration** | Not enough data | 8.5 (230 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.4 (208 reviews) | 

#### Time Management

| Feature | Crisp | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.0 (232 reviews) | 
| **Email Automation** | Not enough data | 8.7 (225 reviews) | 
| **Snooze** | Not enough data | 9.3 (241 reviews) | 

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (129 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (137 reviews) | 

#### Agentic AI - Email Management

| Feature | Crisp | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (34 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **Front** | 8.7/10 | 555 |

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | 8.3 (35 reviews) | 
| **AI Text Summarization** | 8.2 (34 reviews) | 8.3 (35 reviews) | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | 7.8 (33 reviews) | 

#### Communication

| Feature | Crisp | Front | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 8.7 (219 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 9.0 (269 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.9 (208 reviews) | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 8.9 (231 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | 8.8 (151 reviews) | 

####  Internal Use

| Feature | Crisp | Front | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (289 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 9.2 (283 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.8 (194 reviews) | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | 8.8 (220 reviews) | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | 9.5 (290 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.8 (222 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **Front** | 8.6/10 | 59 |

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | 7.7 (30 reviews) | 

#### Self-Service Experience

| Feature | Crisp | Front | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | 8.3 (55 reviews) | 
| **Searchable Articles** | 8.3 (45 reviews) | 8.5 (53 reviews) | 
| **Community Forums** | 6.7 (36 reviews) | 8.0 (53 reviews) | 
| **Mobile Optimization** | 8.3 (31 reviews) | 8.2 (51 reviews) | 
| **Personalization** | 7.9 (35 reviews) | 8.4 (50 reviews) | 

#### Self-Service Platform

| Feature | Crisp | Front | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | 8.0 (50 reviews) | 
| **Automation** | 7.9 (35 reviews) | 8.4 (50 reviews) | 
| **Artificial Intelligence** | 7.0 (32 reviews) | 8.0 (50 reviews) | 
| **Integrations** | 8.4 (36 reviews) | 8.1 (48 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 9.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 9.4 (6 reviews) | 
| **Decision Making** | Not enough data | 9.4 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 21 |
| **Front** | 8.8/10 | 276 |

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | 7.8 (26 reviews) | 
| **AI Text Summarization** | 8.8 (7 reviews) | 7.8 (25 reviews) | 

#### Process

| Feature | Crisp | Front | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | 9.1 (197 reviews) | 
| **Tickets** | 8.2 (14 reviews) | 8.8 (160 reviews) | 
| **Macros** | 8.7 (14 reviews) | 8.8 (172 reviews) | 

#### Channels

| Feature | Crisp | Front | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | 9.5 (242 reviews) | 
| **Social** | 9.4 (18 reviews) | 9.1 (193 reviews) | 
| **Live Chat** | 9.6 (19 reviews) | 8.8 (185 reviews) | 
| **Phone** | 7.6 (11 reviews) | 8.4 (135 reviews) | 
| **Text** | 8.8 (12 reviews) | 9.1 (159 reviews) | 

#### Insight

| Feature | Crisp | Front | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | 8.9 (140 reviews) | 
| **Reporting** | 8.6 (15 reviews) | 8.7 (160 reviews) | 
| **Visitor Activity** | 8.6 (18 reviews) | 8.8 (138 reviews) | 
| **Help Desk** | 9.6 (16 reviews) | 9.0 (156 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **Front** | 7.1/10 | 31 |

#### Generative AI

| Feature | Crisp | Front | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | 7.5 (29 reviews) | 
| **AI Text Summarization** | 7.9 (12 reviews) | 7.6 (30 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Front** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crisp | Front | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crisp | Front | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | Front | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Crisp | Front | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Front** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crisp | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


**Unique to Front (6):** [Email Client Software](https://www.g2.com/categories/email-client), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | Front | 
|---|---|---|
| **Small-Business** | 87.7% | 49.0% | 
| **Mid-Market** | 12.3% | 41.5% | 
| **Enterprise** | 0% | 9.5% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.1%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.5%
- **Financial Services:** 4.6%
- **Marketing and Advertising:** 4.5%
- **Real Estate:** 4.0%
- **Accounting:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (237 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (819 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-front)