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At a Glance
Market Segments
Mid-Market (35.6% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Contact Us
Free 25 Licenses Free to Start
CONQUER
Star Rating
(125)4.3 out of 5
Market Segments
Mid-Market (35.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CONQUER excels in CRM Integration with a score of 9.2, allowing seamless connectivity with existing systems, while Talkdesk, although strong, has a slightly lower score of 8.3 in this area. Reviewers mention that this integration capability significantly enhances workflow efficiency.
- Reviewers mention that Talkdesk shines in Ease of Use with a score of 9.1, making it more user-friendly for new agents compared to CONQUER's score of 8.6. Users on G2 appreciate the intuitive interface of Talkdesk, which reduces the learning curve for new employees.
- G2 users highlight that CONQUER's Performance Analysis feature scores 9.1, providing robust insights into agent performance, while Talkdesk's score of 8.8 indicates it is still effective but may lack some depth in analytics. Reviewers say that the detailed reports from CONQUER help in making informed decisions quickly.
- Users say that Talkdesk's Quality of Support is rated at 8.8, which is commendable, but CONQUER outperforms with a score of 9.0. Reviewers mention that the responsiveness and helpfulness of CONQUER's support team have been crucial in resolving issues swiftly.
- Reviewers mention that Talkdesk offers superior features in Call Routing and IVR, both scoring 9.0, which enhances customer experience through efficient call management. In contrast, CONQUER's scores in these areas are slightly lower, indicating that Talkdesk may provide a more refined experience in handling customer calls.
- Users on G2 report that CONQUER's Task Management feature scores 8.3, which is effective but not as comprehensive as Talkdesk's offerings. Talkdesk's higher score in this area suggests that it provides more advanced task automation and management capabilities, which users find beneficial for daily operations.
Pricing
Entry-Level Pricing
CONQUER
Conquer Cadence for Salesforce
Contact Us
The only truly native Sales Engagement Platform for Salesforce. Conquer works inside your existing CRM as a guided selling solution to make sales and service teams more effective at gaining access, growing pipeline, winning revenue, and strengthening customer relationships.
- Truly Native Omnichannel Sales Engagement for Salesforce
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
CONQUER
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.5
95
8.9
2,032
Ease of Use
8.6
95
9.1
2,042
Ease of Setup
7.8
46
8.8
1,066
Ease of Admin
8.2
46
8.9
930
Quality of Support
9.0
95
8.8
1,810
Has the product been a good partner in doing business?
9.2
45
8.9
914
Product Direction (% positive)
8.1
93
8.7
1,940
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.3
35
|
Verified
Not enough data
7.5
27
Not enough data
8.5
37
|
Verified
Not enough data
7.5
29
Not enough data
9.2
37
|
Verified
Not enough data
6.4
6
Not enough data
6.7
6
Not enough data
Repeatability and Reportability
9.2
18
|
Verified
Not enough data
9.0
33
|
Verified
Not enough data
8.5
33
Not enough data
8.1
28
Not enough data
5.3
5
Not enough data
AI and Automation
5.8
6
Not enough data
3.7
5
Not enough data
4.7
6
Not enough data
4.0
5
Not enough data
4.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.8
52
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
8.3
19
|
Verified
9.2
821
|
Verified
6.8
12
8.6
542
|
Verified
6.5
13
8.4
527
|
Verified
6.9
13
8.3
518
|
Verified
6.5
13
8.5
548
|
Verified
Generative AI
Not enough data
8.2
185
Functions
8.2
17
|
Verified
8.9
963
|
Verified
8.4
19
|
Verified
9.0
984
|
Verified
8.3
16
|
Verified
9.0
835
|
Verified
6.5
13
8.7
577
|
Verified
9.0
10
8.8
592
|
Verified
9.1
15
9.1
716
|
Verified
8.5
18
|
Verified
8.9
714
8.5
16
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
31
Not enough data
8.7
31
Not enough data
8.4
31
Not enough data
8.4
31
Administrative
8.3
21
|
Verified
8.8
913
|
Verified
8.0
18
|
Verified
9.1
929
|
Verified
8.1
21
|
Verified
8.8
1017
|
Verified
8.1
20
|
Verified
9.1
716
|
Verified
7.8
17
|
Verified
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Administration
Not enough data
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
221
Not enough data
9.0
223
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
100
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Administrative
Not enough data
9.2
224
Not enough data
8.9
228
Customer Support
Not enough data
8.4
74
Not enough data
8.3
75
Not enough data
8.3
75
Automation
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.3
74
Artificial Intelligence
Not enough data
8.2
75
Not enough data
8.4
74
Not enough data
8.1
70
Generative AI
Not enough data
8.6
16
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Feature Not Available
Not enough data
7.9
17
Not enough data
Feature Not Available
Not enough data
8.5
21
|
Verified
Not enough data
Personalization
7.9
18
Not enough data
8.7
26
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
7.9
20
|
Verified
Not enough data
Administrative
9.0
28
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
8.8
27
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
26
Not enough data
8.8
19
Not enough data
8.6
24
Not enough data
8.9
30
Not enough data
8.8
27
Not enough data
Predictive Analytics
6.7
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Sales Management
8.2
20
Not enough data
8.1
25
Not enough data
8.4
26
Not enough data
8.7
30
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.9
56
Not enough data
8.4
45
Not enough data
9.1
55
Not enough data
9.3
61
Not enough data
Not enough data
Not enough data
Contacts
8.8
49
Not enough data
8.6
45
Not enough data
8.7
47
Not enough data
Insights
9.3
60
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.6
38
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
42
Automation
Not enough data
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Autonomy
Not enough data
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CONQUER and Talkdesk are categorized as Contact Center
Unique Categories
Reviews
Reviewers' Company Size
CONQUER
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Sports
22.9%
Human Resources
13.6%
Marketing and Advertising
8.5%
Insurance
5.9%
Information Technology and Services
5.9%
Other
43.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
How do you change the ring tone? How do disposition old calls? It says I have many and I only have 2 in the Que
2 Comments
JM
Stacie,
I looked into this a bit further and I'm glad that our support team was able to address your question on the same day! You know where to reach us...Read more
Would it be possible to lower the volume of the off-call music?
1 Comment
DH
Hi, Jeff. This is a great suggestion! Would you mind passing this along to your Customer Success Manager so that they can combine that feedback along with...Read more
Why does the system sometimes glitch when multiple tabs are opened?
1 Comment
DH
Hey Nick. Great question. When you have too many Salesforce tabs open, your computer and browser can reach full capacity. At that point, any dynamic elements...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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