Compare Confluence and ScreenSteps 
Featured Products
At a Glance
Market Segments
Mid-Market (48.0% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Starting at $100.00 10 User Per Month
Confluence
Star Rating
(4,261)4.1 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in collaboration features, with users highlighting its ability for real-time editing and effective project documentation, making it a strong choice for teams working on large projects.
- Users say that ScreenSteps stands out for its ease of use and fast support, with many praising its intuitive setup process and the ability to create user-friendly manuals for both internal and external use.
- Reviewers mention that Confluence offers a wealth of professional templates, which enhances its functionality for meeting notes and project plans, although some users feel it can be complex to configure for specific workflows.
- According to verified reviews, ScreenSteps is noted for its excellent customer experience, with users appreciating the quick response times from support, which contributes to a smoother overall experience.
- G2 reviewers highlight that while Confluence has a higher overall satisfaction score, ScreenSteps receives praise for its search functionality and the ability to add keywords, making it easier for users to find relevant content quickly.
- Users report that Confluence's extensive features can sometimes lead to a steeper learning curve, whereas ScreenSteps is often described as super easy to set up, appealing to those who prioritize simplicity in their knowledge management tools.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Confluence
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
8.5
3,616
9.2
38
Ease of Use
8.0
3,667
9.2
38
Ease of Setup
8.3
1,166
9.3
28
Ease of Admin
8.0
839
9.2
30
Quality of Support
8.1
2,468
9.6
33
Has the product been a good partner in doing business?
8.5
757
9.7
29
Product Direction (% positive)
7.5
3,560
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
8.5
782
Not enough data
8.4
737
Not enough data
8.8
783
Not enough data
8.3
653
Not enough data
7.8
438
Feature Not Available
8.6
522
Not enough data
Knowledge Dissemination
8.3
673
Not enough data
8.6
779
9.7
5
9.2
857
9.0
5
8.6
793
Not enough data
8.1
482
Not enough data
7.8
423
Not enough data
8.7
522
Not enough data
8.4
483
Not enough data
8.5
448
Not enough data
Agentic AI - Knowledge Base
7.7
179
Not enough data
7.6
178
Not enough data
7.6
179
Not enough data
Login Options
9.4
54
Not enough data
8.7
42
Not enough data
Productivity
8.1
40
Not enough data
8.4
42
Not enough data
8.5
41
Not enough data
8.0
41
Not enough data
8.3
42
Not enough data
Customization
8.5
42
Not enough data
9.1
45
Not enough data
8.6
41
Not enough data
Agentic AI - Unified Workspaces
7.9
37
Not enough data
8.2
39
Not enough data
Automation
8.8
58
Not enough data
8.8
56
Not enough data
8.9
61
Not enough data
Administration
8.9
60
Not enough data
8.7
56
Not enough data
9.2
56
Not enough data
Project management
9.0
57
Not enough data
8.6
57
Not enough data
8.9
58
Not enough data
8.7
57
Not enough data
8.6
55
Not enough data
8.1
54
Not enough data
8.7
57
Not enough data
Workload
8.2
55
Not enough data
8.7
57
Not enough data
8.8
57
Not enough data
8.4
56
Not enough data
Communication & Collaboration
8.9
57
Not enough data
9.3
64
Not enough data
9.2
65
Not enough data
Cost Management
8.2
56
Not enough data
8.3
56
Not enough data
8.1
54
Not enough data
Integration
8.4
53
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
Generative AI
8.4
55
Not enough data
8.4
54
Not enough data
Agentic AI - Work Management
8.1
50
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
8.3
51
Not enough data
Communication
7.6
69
Not enough data
8.7
71
Not enough data
8.0
66
Not enough data
8.4
73
Not enough data
8.6
67
Not enough data
Content & Documents
9.0
75
Not enough data
9.0
72
Not enough data
8.8
73
Not enough data
9.0
73
Not enough data
Controls
8.6
64
Not enough data
8.7
65
Not enough data
8.8
68
Not enough data
8.3
64
Not enough data
8.5
66
Not enough data
Project Management
8.5
68
Not enough data
8.7
66
Not enough data
8.9
65
Not enough data
9.1
66
Not enough data
Remote Collaboration
9.1
68
Not enough data
8.9
65
Not enough data
8.9
66
Not enough data
7.6
65
Not enough data
Generative AI
8.3
69
Not enough data
8.1
67
Not enough data
Agentic AI - Project Collaboration
7.6
62
Not enough data
8.0
61
Not enough data
Management and Discovery - IT Documentation
8.4
177
Not enough data
8.5
182
Not enough data
8.5
181
Not enough data
Operations - IT Documentation
8.4
178
Not enough data
8.0
173
Not enough data
8.2
173
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and ScreenSteps are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
ScreenSteps is categorized as Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Information Technology and Services
19.5%
Internet
6.4%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.2%
Computer Software
43.1%
Banking
5.9%
Financial Services
5.9%
Non-Profit Organization Management
5.9%
Information Technology and Services
3.9%
Other
35.3%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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