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Compare Confluence and ScreenSteps 
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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Starting at $100.00 10 User Per Month
Confluence
Star Rating
(4,134)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in its "Rich Text Editor" and "Drag and Drop Editor" features, making it easy to create and format content. In contrast, ScreenSteps users mention that while it has a solid editor, it lacks the same level of flexibility and user-friendliness.
- Reviewers mention that ScreenSteps shines in "Quality of Support," with a score of 9.6, indicating that users feel well-supported and valued. Conversely, Confluence's support quality, rated at 8.0, leaves some users feeling less satisfied with response times and assistance.
- G2 users highlight that ScreenSteps offers superior "Knowledge Base" capabilities, scoring 9.7, which allows for effective knowledge management and sharing. In comparison, Confluence's knowledge management features, while functional, do not provide the same depth and ease of use, scoring 9.0.
- Users on G2 report that Confluence's "Versioning and Version History" feature, rated at 8.9, is beneficial for tracking changes, but ScreenSteps' approach to version control is more intuitive and user-friendly, leading to a higher satisfaction rating of 9.0.
- Reviewers say that ScreenSteps' "Training Modules" and "Analytics" features, both rated at 9.0, provide a comprehensive approach to onboarding and performance tracking, which many users find lacking in Confluence, where these features are less robust.
- Users report that Confluence's "User, Role, and Access Management" is rated at 9.0, which is effective but can be complex for new users. In contrast, ScreenSteps offers a more straightforward approach to permissions and access, achieving a perfect score of 10.0, making it easier for teams to manage user roles.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Confluence
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
8.5
3,530
9.2
38
Ease of Use
8.0
3,560
9.2
38
Ease of Setup
8.2
1,063
9.3
28
Ease of Admin
8.0
820
9.2
30
Quality of Support
8.1
2,397
9.6
33
Has the product been a good partner in doing business?
8.4
739
9.7
29
Product Direction (% positive)
7.5
3,473
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
8.5
739
Not enough data
8.4
720
Not enough data
8.8
741
Not enough data
8.3
638
Not enough data
7.8
425
Feature Not Available
8.7
478
Not enough data
Knowledge Dissemination
8.3
658
Not enough data
8.6
741
9.7
5
9.1
785
9.0
5
8.6
767
Not enough data
8.1
462
Not enough data
7.8
411
Not enough data
8.8
460
Not enough data
8.3
437
Not enough data
8.5
431
Not enough data
Agentic AI - Knowledge Base
7.5
166
Not enough data
7.5
165
Not enough data
7.4
163
Not enough data
Login Options
9.1
35
Not enough data
8.2
31
Not enough data
Productivity
7.4
31
Not enough data
8.0
31
Not enough data
8.0
32
Not enough data
7.3
30
Not enough data
7.7
31
Not enough data
Customization
8.0
31
Not enough data
8.9
31
Not enough data
8.0
30
Not enough data
Agentic AI - Unified Workspaces
7.1
27
Not enough data
7.6
28
Not enough data
Automation
8.5
44
Not enough data
8.5
41
Not enough data
8.6
43
Not enough data
Administration
8.7
43
Not enough data
8.3
43
Not enough data
9.0
40
Not enough data
Project management
8.7
41
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.5
42
Not enough data
8.3
41
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
Workload
7.7
41
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
8.0
41
Not enough data
Communication & Collaboration
8.5
41
Not enough data
9.1
44
Not enough data
8.9
45
Not enough data
Cost Management
7.7
41
Not enough data
7.8
41
Not enough data
7.6
41
Not enough data
Integration
7.9
39
Not enough data
7.7
41
Not enough data
7.6
40
Not enough data
Generative AI
8.0
41
Not enough data
8.0
40
Not enough data
Agentic AI - Work Management
7.6
37
Not enough data
7.6
38
Not enough data
7.8
38
Not enough data
8.0
37
Not enough data
Communication
7.1
55
Not enough data
8.5
57
Not enough data
7.7
52
Not enough data
8.1
57
Not enough data
8.3
52
Not enough data
Content & Documents
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Not enough data
Controls
8.4
52
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
8.0
51
Not enough data
8.2
51
Not enough data
Project Management
8.3
52
Not enough data
8.5
53
Not enough data
8.9
50
Not enough data
9.0
51
Not enough data
Remote Collaboration
9.1
54
Not enough data
8.8
54
Not enough data
8.7
52
Not enough data
7.2
51
Not enough data
Generative AI
7.9
51
Not enough data
7.7
51
Not enough data
Agentic AI - Project Collaboration
7.1
49
Not enough data
7.6
49
Not enough data
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
172
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
172
Not enough data
8.2
169
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and ScreenSteps are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
ScreenSteps is categorized as Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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