# CloudTalk, JustCall vs Dialpad Connect Comparison

| | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,759 | 2,383 | 4,154 | 
| **Largest Market Segment** | Small-Business (63.6% of reviews) | Small-Business (61.1% of reviews) | Small-Business (57.9% of reviews) | 
| **Entry Level Price** | $19.00 1 User Per Year | $29.00 2 - User/Month (Billed Annually) | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### CloudTalk

Pros:
- Ease of Use (358 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (81 reviews)

### JustCall

Pros:
- Ease of Use (853 reviews)
- Features (528 reviews)

Cons:
- Call Issues (466 reviews)
- Call Functionality (324 reviews)

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

---
## Ratings Comparison
| Rating | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (1518 reviews) | 8.6 (2154 reviews) | 8.9 (3215 reviews) | 
  | **Ease of Use** | 9.1 (1548 reviews) | 8.8 (2202 reviews) | 9.1 (3390 reviews) | 
  | **Ease of Setup** | 8.9 (1158 reviews) | 8.7 (1928 reviews) | 9.0 (1221 reviews) | 
  | **Ease of Admin** | 8.9 (633 reviews) | 8.6 (732 reviews) | 8.9 (1128 reviews) | 
  | **Quality of Support** | 8.8 (1380 reviews) | 8.3 (1996 reviews) | 8.5 (2503 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (634 reviews) | 8.6 (731 reviews) | 8.9 (1052 reviews) | 
  | **Product Direction (% positive)** | 8.8 (1467 reviews) | 8.7 (2143 reviews) | 8.2 (3066 reviews) | 

---
## Pricing

### CloudTalk

#### Entry-Level Pricing

Plan: Lite

Price: $19.00 1 User Per Year

Description: Perfect plan to get started with CloudTalk

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 7.8/10 | 320 |
| **Dialpad Connect** | N/A | N/A |

#### Ticket and Case Management

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (150 reviews) | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.0 (150 reviews) | Not enough data | 
| **Workflow** | Not enough data | 7.9 (145 reviews) | Not enough data | 
| **Response Automation** | Not enough data | 7.6 (146 reviews) | Not enough data | 
| **SLA Management** | Not enough data | 7.5 (135 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 8.0 (140 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 7.6 (133 reviews) | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.0 (143 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (105 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.3 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 7.7 (135 reviews) | Not enough data | 
| **Email to Case** | Not enough data | 7.7 (132 reviews) | Not enough data | 
| **Chat/Live Support** | Not enough data | 7.9 (142 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 7.2 (129 reviews) | Not enough data | 
| **Voice** | Not enough data | 8.5 (141 reviews) | Not enough data | 

#### Platform

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (145 reviews) | Not enough data | 
| **Customization ** | Not enough data | 7.8 (286 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.4 (149 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.3 (150 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.1 (148 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.4 (148 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 7.7/10 | 61 |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | 7.5 (54 reviews) | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | 7.9 (56 reviews) | 8.1 (26 reviews) | 

#### Organization

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Feature Not Available | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | Feature Not Available | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | Feature Not Available | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | 7.8 (55 reviews) | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | 8.0 (56 reviews) | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | Feature Not Available | 8.0 (24 reviews) | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (56 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.1 (13 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 275 |
| **JustCall** | 8.5/10 | 627 |
| **Dialpad Connect** | N/A | N/A |

#### Dialing Options

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Preview Dialing** | 8.6 (233 reviews) ✓ Verified | 8.4 (576 reviews) | Not enough data | 
| **Progressive Dialing** | 8.5 (225 reviews) ✓ Verified | 8.5 (572 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 8.4 (23 reviews) | 8.5 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Whisper Coaching ** | 8.1 (205 reviews) ✓ Verified | 7.9 (540 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.2 (211 reviews) ✓ Verified | 8.1 (561 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.9 (240 reviews) ✓ Verified | 9.0 (582 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Voice Activity Detection** | 8.3 (202 reviews) ✓ Verified | 8.1 (544 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.3 (198 reviews) ✓ Verified | 8.1 (542 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.2 (199 reviews) ✓ Verified | 8.0 (544 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (20 reviews) | 8.6 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (21 reviews) | 8.8 (14 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | 7.9 (19 reviews) | 8.1 (9 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.1 (18 reviews) | 9.4 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 7.6 (19 reviews) | 9.4 (8 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 7.9/10 | 58 |
| **Dialpad Connect** | N/A | N/A |

#### Call Analytics

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.7 (54 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 7.9 (53 reviews) | Not enough data | 
| **Call Analysis** | Not enough data | 8.0 (52 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 8.1 (53 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | 8.1 (53 reviews) | Not enough data | 
| **Speech-to-Text** | Not enough data | 8.2 (53 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 8.0/10 | 365 |
| **Dialpad Connect** | N/A | N/A |

#### Text Messaging

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (321 reviews) | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | 8.7 (335 reviews) | Not enough data | 
| **Text Scheduler** | Not enough data | 8.4 (327 reviews) | Not enough data | 
| **Automatic Replies** | Not enough data | 8.0 (311 reviews) | Not enough data | 
| **Automatic URL Shortening** | Not enough data | 7.2 (302 reviews) | Not enough data | 
| **MMS Marketing** | Not enough data | 8.0 (319 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.1 (314 reviews) | Not enough data | 
| **Transactional SMS** | Not enough data | 8.3 (320 reviews) | Not enough data | 

#### SMS Platform

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.0 (312 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.2 (318 reviews) | Not enough data | 
| **White Label** | Not enough data | 7.2 (309 reviews) | Not enough data | 
| **Text-to-Landline** | Not enough data | 7.1 (307 reviews) | Not enough data | 
| **Short Codes** | Not enough data | 7.2 (295 reviews) | Not enough data | 
| **API Integration** | Not enough data | 8.1 (306 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.6 (12 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 7.7/10 | 383 |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.0 (351 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 7.8 (351 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 6.9 (352 reviews) | Not enough data | 

#### Design

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.8 (352 reviews) | Not enough data | 
| **Create Content** | Not enough data | 7.3 (358 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.1 (365 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.1 (358 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.3 (352 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (139 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.9/10 | 109 |
| **JustCall** | 8.0/10 | 71 |
| **Dialpad Connect** | N/A | N/A |

#### Quality Assurance

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Evaluation** | 9.1 (80 reviews) | 8.0 (67 reviews) | Not enough data | 
| **Calibration** | 9.0 (77 reviews) | 7.9 (62 reviews) | Not enough data | 
| **Reports** | 9.0 (82 reviews) | 8.0 (60 reviews) | Not enough data | 

#### Engagement

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Feedback** | 8.7 (78 reviews) | 8.0 (65 reviews) | Not enough data | 
| **Dashboards** | 9.2 (90 reviews) | 8.1 (68 reviews) | Not enough data | 
| **Training** | 8.7 (77 reviews) | 7.5 (63 reviews) | Not enough data | 

#### Performance

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Integrations** | 9.0 (81 reviews) | 8.7 (66 reviews) | Not enough data | 
| **Compliance** | 9.1 (82 reviews) | 8.6 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | 7.5 (63 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (33 reviews) | 7.7 (60 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.3/10 | 832 |
| **JustCall** | 8.0/10 | 585 |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Voice** | 9.0 (715 reviews) ✓ Verified | 8.7 (503 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.8 (506 reviews) | 7.4 (454 reviews) | Not enough data | 
| **Web Chat** | 7.6 (489 reviews) | 7.6 (436 reviews) | Not enough data | 
| **Mobile SMS** | 7.9 (532 reviews) ✓ Verified | 8.4 (494 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.8 (489 reviews) | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (280 reviews) | Feature Not Available | Not enough data | 

#### Functions

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Session Routing** | 8.5 (575 reviews) ✓ Verified | 8.1 (493 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.4 (571 reviews) ✓ Verified | 8.1 (478 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.6 (566 reviews) ✓ Verified | 8.0 (485 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.2 (518 reviews) | 7.9 (415 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (523 reviews) ✓ Verified | 8.0 (450 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.5 (523 reviews) ✓ Verified | 8.2 (463 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.4 (537 reviews) ✓ Verified | 8.0 (446 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.4 (527 reviews) ✓ Verified | 8.0 (445 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (143 reviews) | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (169 reviews) | 8.6 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (144 reviews) | 7.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (141 reviews) | 7.5 (6 reviews) | Not enough data | 

#### Administrative

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Session Summary Notes** | 8.5 (589 reviews) ✓ Verified | 8.3 (483 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.8 (593 reviews) ✓ Verified | 8.4 (484 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.7 (647 reviews) ✓ Verified | 8.4 (520 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.8 (593 reviews) ✓ Verified | 8.7 (459 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (515 reviews) ✓ Verified | 7.9 (463 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1587 |

#### Collaboration Tools

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.7 (1271 reviews) | 
| **Presentations** | Not enough data | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.9 (322 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | Not enough data | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.6 (1033 reviews) | 
| **Browser Application** | Not enough data | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | Not enough data | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | 7.8 (33 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.4 (32 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 7.5 (31 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 7.2 (30 reviews) | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | Feature Not Available | 
| **Feedback Collection** | Not enough data | 7.6 (31 reviews) | Not enough data | 

#### Platform

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 7.9 (32 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.3 (33 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 7.9 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | Feature Not Available | Not enough data | 
| **Task Execution** | Not enough data | 7.5 (32 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 7.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (31 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.3 (32 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.7/10 | 141 |
| **JustCall** | 8.0/10 | 106 |
| **Dialpad Connect** | N/A | N/A |

#### Workforce Management

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Agent Availability** | 8.7 (110 reviews) ✓ Verified | 8.4 (87 reviews) | Not enough data | 
| **Skills Management** | 8.7 (104 reviews) ✓ Verified | 8.0 (84 reviews) | Not enough data | 
| **Shift Scheduling** | 8.6 (94 reviews) ✓ Verified | 7.8 (88 reviews) | Not enough data | 
| **Agent Self-Service** | 8.7 (100 reviews) ✓ Verified | 7.6 (83 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (106 reviews) | 8.3 (91 reviews) | Not enough data | 

#### Administration

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Automation** | 8.8 (115 reviews) ✓ Verified | 7.9 (84 reviews) | Not enough data | 
| **Performance Analysis** | 8.9 (112 reviews) ✓ Verified | 8.1 (86 reviews) | Not enough data | 
| **Dashboards** | 8.8 (117 reviews) ✓ Verified | 8.4 (88 reviews) | Not enough data | 
| **Forecasting** | 8.4 (106 reviews) ✓ Verified | 7.6 (78 reviews) | Not enough data | 
| **Intraday Management** | 8.7 (99 reviews) ✓ Verified | 7.9 (89 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 22 |

#### Feedback Management

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.5/10 | 261 |
| **JustCall** | 8.1/10 | 306 |
| **Dialpad Connect** | N/A | N/A |

#### Platform

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Omnichannel** | 7.8 (211 reviews) | 7.4 (282 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (229 reviews) | 8.2 (287 reviews) | Not enough data | 
| **Queue Management** | 8.1 (225 reviews) | 7.9 (291 reviews) | Not enough data | 
| **Call Routing** | 8.5 (235 reviews) | 8.3 (295 reviews) | Not enough data | 
| **Call Back** | 8.2 (236 reviews) | 8.1 (289 reviews) | Not enough data | 
| **IVR** | 8.1 (223 reviews) | 7.8 (282 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.2 (225 reviews) | 8.1 (284 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.4 (105 reviews) | 6.9 (99 reviews) | Not enough data | 

#### Workforce Management

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Call Monitoring** | 8.8 (232 reviews) | 8.5 (284 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (230 reviews) | 8.4 (285 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (20 reviews) | 8.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (20 reviews) | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (19 reviews) | 8.3 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (19 reviews) | 7.9 (8 reviews) | Not enough data | 

#### Administrative

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Call Recording** | 9.0 (238 reviews) | 8.8 (292 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (240 reviews) | 8.4 (290 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 7.9/10 | 321 |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (35 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.6 (35 reviews) | Not enough data | 

#### Communication

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 8.0 (201 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.2 (203 reviews) | Not enough data | 
| **Targeted Emails** | Not enough data | 7.7 (191 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 8.1 (191 reviews) | Not enough data | 
| **Co-Browsing** | Not enough data | 7.5 (193 reviews) | Not enough data | 

####  Internal Use

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Customization ** | Not enough data | 7.8 (286 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | 8.0 (198 reviews) | Not enough data | 
| **Lead Development** | Not enough data | 7.9 (194 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 7.9 (190 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | 8.2 (195 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 8.2 (196 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 8.0/10 | 180 |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (36 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.2 (165 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 7.9 (170 reviews) | Not enough data | 
| **Community Forums** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Not enough data | Feature Not Available | Not enough data | 
| **Personalization** | Not enough data | 8.3 (165 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Branding** | Not enough data | 7.9 (167 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.1 (166 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 7.4 (165 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.5 (166 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 7.9/10 | 36 |
| **JustCall** | 8.2/10 | 56 |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Summarization** | 8.0 (36 reviews) | 8.2 (55 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 7.4/10 | 76 |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (72 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | Not enough data | 

#### Monitoring

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | Not enough data | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | Not enough data | 
| **Mobile App Usage** | Not enough data | Feature Not Available | Not enough data | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | Not enough data | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | Not enough data | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | Not enough data | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | Not enough data | 

#### Feedback

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | Not enough data | 
| **Hours** | Not enough data | 8.4 (59 reviews) | Not enough data | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | Not enough data | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 9.4/10 | 30 |
| **JustCall** | 8.7/10 | 43 |
| **Dialpad Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Call Management** | 9.4 (28 reviews) | 8.5 (42 reviews) | Not enough data | 
| **Communication Management** | 9.6 (26 reviews) | 8.6 (43 reviews) | Not enough data | 
| **Scalability** | 9.7 (26 reviews) | 8.6 (39 reviews) | Not enough data | 
| **Integrations** | 9.3 (27 reviews) | 8.5 (39 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.2 (26 reviews) | 8.6 (42 reviews) | Not enough data | 
| **Accessibility** | 9.6 (24 reviews) | 8.7 (39 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Security and Compliance** | 9.5 (25 reviews) | 8.5 (38 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.4 (28 reviews) | 8.5 (40 reviews) | Not enough data | 
| **Support and Reliability** | 9.4 (26 reviews) | Feature Not Available | Not enough data | 
| **Automated attendant** | 8.5 (25 reviews) | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 7.8/10 | 252 |
| **JustCall** | 7.4/10 | 340 |
| **Dialpad Connect** | 8.6/10 | 979 |

#### Platform Basics - VoIP Providers

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (23 reviews) | 7.8 (9 reviews) | 8.0 (24 reviews) | 
| **Call Management** | 8.8 (24 reviews) | 7.8 (10 reviews) | 9.3 (35 reviews) | 
| **Network monitoring** | 8.3 (23 reviews) | 7.8 (9 reviews) | 9.0 (27 reviews) | 
| **Integrations** | 8.4 (29 reviews) | 7.7 (10 reviews) | 8.6 (37 reviews) | 
| **Virtual PBX** | 7.7 (22 reviews) | 6.7 (7 reviews) | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.4 (22 reviews) | 6.4 (7 reviews) | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Phone Calls** | 9.0 (240 reviews) ✓ Verified | 9.0 (320 reviews) ✓ Verified | 9.2 (919 reviews) ✓ Verified | 
| **Video Calls** | 6.5 (137 reviews) | 5.9 (262 reviews) | 8.3 (436 reviews) ✓ Verified | 
| **Instant Messaging** | 7.1 (157 reviews) ✓ Verified | 7.7 (280 reviews) | 9.1 (716 reviews) ✓ Verified | 
| **Screen Sharing** | 6.3 (129 reviews) | Feature Not Available | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | 7.3 (146 reviews) ✓ Verified | 7.0 (271 reviews) ✓ Verified | 8.9 (632 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.0 (160 reviews) ✓ Verified | 7.6 (269 reviews) ✓ Verified | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.8 (15 reviews) | Not enough data | 7.9 (22 reviews) | 
| **Cross-system Integration** | 7.7 (14 reviews) | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | 7.0 (14 reviews) | 6.0 (5 reviews) | 8.0 (23 reviews) | 
| **Proactive Assistance** | 7.5 (14 reviews) | 6.3 (5 reviews) | 8.2 (22 reviews) | 

#### Access

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Software Pairing** | 8.0 (155 reviews) | 7.8 (270 reviews) ✓ Verified | 8.7 (518 reviews) ✓ Verified | 
| **Browser Extension** | 8.0 (171 reviews) ✓ Verified | 8.2 (294 reviews) | 8.7 (575 reviews) ✓ Verified | 
| **Individual Download** | 8.3 (178 reviews) ✓ Verified | 8.1 (286 reviews) | 9.1 (689 reviews) ✓ Verified | 

#### Advanced Features

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Hold Music** | 7.6 (160 reviews) ✓ Verified | 7.1 (267 reviews) | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | 7.6 (152 reviews) ✓ Verified | 7.0 (254 reviews) ✓ Verified | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 8.9 (210 reviews) ✓ Verified | 8.8 (306 reviews) ✓ Verified | 9.3 (785 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 524 |
| **JustCall** | 8.0/10 | 699 |
| **Dialpad Connect** | 8.6/10 | 789 |

#### Agentic AI - Outbound Call Tracking

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (88 reviews) | 7.6 (24 reviews) | 7.8 (9 reviews) | 
| **Natural Language Interaction** | 7.4 (88 reviews) | 7.5 (23 reviews) | 8.2 (10 reviews) | 

#### Calling

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Record Calls** | 9.0 (479 reviews) | 9.0 (658 reviews) | 9.0 (602 reviews) | 
| **Generate Location** | 8.1 (398 reviews) | 8.1 (589 reviews) | Feature Not Available | 
| **Call Types** | 8.5 (427 reviews) | 8.6 (625 reviews) | 9.1 (634 reviews) | 
| **Click-to-Call** | 8.8 (451 reviews) | 8.7 (625 reviews) | 9.1 (648 reviews) | 
| **Auto Dialer** | 8.3 (105 reviews) | 7.8 (27 reviews) | 8.3 (10 reviews) | 

#### Contacts

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | 8.1 (417 reviews) | 8.2 (606 reviews) | 8.7 (644 reviews) | 
| **Information Locater** | 8.0 (391 reviews) | 8.0 (590 reviews) | 8.6 (571 reviews) | 
| **Record Prospect Data** | 8.2 (403 reviews) | 7.9 (587 reviews) | 8.6 (513 reviews) | 

#### Insights

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Notes** | 8.4 (423 reviews) | 8.4 (620 reviews) | 8.5 (488 reviews) | 
| **Daily Summary** | 8.4 (407 reviews) | 8.2 (614 reviews) | 8.7 (550 reviews) | 
| **Automated Voicemails** | 8.3 (382 reviews) | 8.0 (587 reviews) | 8.8 (262 reviews) | 
| **Automated Emails** | 7.2 (344 reviews) | 7.1 (547 reviews) | Feature Not Available | 
| **Sorts Prospects** | 7.5 (350 reviews) | 7.3 (540 reviews) | 8.3 (400 reviews) | 
| **Automated Note Taking** | 8.0 (95 reviews) | 7.8 (25 reviews) | 9.1 (13 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | N/A | N/A |
| **Dialpad Connect** | 9.1/10 | 158 |

#### Agentic AI - UCaaS Platforms

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | Not enough data | 9.2 (98 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Not enough data | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 9.1 (123 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Not enough data | 9.3 (90 reviews) | 
| **Voice Conferencing** | Not enough data | Not enough data | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | Not enough data | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Not enough data | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | 8.0/10 | 52 |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (22 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 7.8 (24 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 7.9 (21 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 7.5 (23 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 7.7 (26 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.9 (23 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 7.8 (23 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 8.3 (24 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.4 (32 reviews) | Not enough data | 

#### Automation

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (33 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.0 (23 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.7 (24 reviews) | Feature Not Available | 

#### Autonomy

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.3 (23 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 8.4 (24 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 8.2 (23 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **JustCall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to CloudTalk (7):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to JustCall (20):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Live Chat Software](https://www.g2.com/categories/live-chat), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | CloudTalk | JustCall | Dialpad Connect | 
|---|---|---|---|
| **Small-Business** | 63.6% | 61.1% | 57.9% | 
| **Mid-Market** | 32.1% | 31.8% | 32.7% | 
| **Enterprise** | 4.3% | 7.1% | 9.5% | 

### By Industry

#### CloudTalk

- **Computer Software:** 10.3%
- **Information Technology and Services:** 9.3%
- **Marketing and Advertising:** 6.1%
- **Financial Services:** 5.0%
- **Education Management:** 4.4%
- **Consumer Services:** 3.3%
- **Leisure, Travel & Tourism:** 3.1%
- **Automotive:** 3.1%
- **Accounting:** 2.3%
- **Hospitality:** 2.3%
- **Other:** 50.8%

#### JustCall

- **Computer Software:** 10.3%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

---
## Alternatives

### Alternatives to CloudTalk

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (486 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (822 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (398 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (198 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (822 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3366 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (486 reviews)

### Alternatives to Dialpad Connect

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3366 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56353 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)

---
## Top Discussions

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall-vs-dialpad-connect)