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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$20.99 /user/month
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect excels in Call Management with a score of 9.0, while CloudTalk follows closely with a score of 8.9, indicating that both platforms provide robust call handling features, but Mitel may offer slightly more comprehensive options.
- Reviewers mention that CloudTalk shines in Ease of Use with a score of 9.1 compared to Mitel's 7.8, suggesting that users find CloudTalk's interface more intuitive and user-friendly, which can significantly enhance productivity.
- G2 users highlight that Mitel MiCloud Connect has a strong performance in Security and Compliance with a score of 9.4, while CloudTalk also performs well at 8.5, indicating that both platforms prioritize user data protection, but Mitel may have a slight edge in this critical area.
- Reviewers say that CloudTalk offers superior Quality of Support with a score of 8.8, compared to Mitel's 7.2, which suggests that users may experience quicker and more effective assistance with CloudTalk when issues arise.
- Users on G2 report that Mitel MiCloud Connect has a higher score in Scalability at 9.5, indicating that it may be better suited for businesses anticipating growth, while CloudTalk's scalability score is still strong but lower at 8.6.
- Reviewers mention that CloudTalk's Mobile Access is rated at 8.1, while Mitel's is slightly lower at 8.0, suggesting that both platforms offer mobile capabilities, but CloudTalk may provide a more seamless mobile experience for users on the go.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
CloudTalk
Free Trial is available
Mitel
No trial information availableRatings
Meets Requirements
8.7
1,389
8.1
190
Ease of Use
9.1
1,417
7.9
191
Ease of Setup
8.9
1,030
7.3
132
Ease of Admin
8.9
603
7.3
131
Quality of Support
8.8
1,258
7.2
174
Has the product been a good partner in doing business?
8.9
604
7.4
131
Product Direction (% positive)
8.8
1,351
6.2
182
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
8.3
20
|
Verified
7.8
507
7.0
9
|
Verified
7.7
490
6.8
10
|
Verified
7.9
525
|
Verified
7.1
12
|
Verified
7.8
489
7.4
12
|
Verified
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
8.3
10
|
Verified
8.4
571
|
Verified
7.8
10
|
Verified
8.6
561
|
Verified
8.7
9
|
Verified
8.2
510
8.2
10
|
Verified
8.2
516
|
Verified
7.7
10
|
Verified
8.5
520
|
Verified
9.5
13
|
Verified
8.4
534
|
Verified
9.1
13
|
Verified
8.4
525
|
Verified
9.1
9
|
Verified
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
8.3
7
|
Verified
8.8
588
|
Verified
7.1
7
|
Verified
8.7
617
|
Verified
7.1
7
|
Verified
8.8
573
|
Verified
9.0
7
|
Verified
8.3
515
|
Verified
7.3
5
|
Verified
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
8.5
121
|
Verified
6.5
136
7.0
35
|
Verified
7.1
156
|
Verified
6.9
53
|
Verified
6.3
129
7.3
48
|
Verified
7.3
146
|
Verified
8.0
85
|
Verified
8.0
160
|
Verified
9.0
115
|
Verified
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
7.0
54
|
Verified
8.0
169
|
Verified
7.4
49
|
Verified
8.3
178
|
Verified
7.7
57
|
Verified
Advanced Features
7.6
160
|
Verified
7.7
90
|
Verified
7.6
151
|
Verified
8.0
97
|
Verified
8.9
207
|
Verified
8.8
106
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
CloudTalk and Mitel are categorized as VoIP Providers and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
Mitel is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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