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At a Glance
Market Segments
Small-Business (89.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$149.00 Per Month
$19.00 1 user per month billed annually
Chekkit
Star Rating
(154)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149.00 Per Month
Learn more about ChekkitZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a reliable choice for managing customer inquiries effectively. In contrast, Chekkit, while strong in SMS functionalities, does not focus as heavily on ticketing, which may limit its appeal for businesses prioritizing comprehensive support management.
- Reviewers mention that Chekkit shines in its text messaging capabilities, particularly with features like Bulk SMS (9.4) and Two-Way Text Messaging (9.6), which are crucial for businesses looking to enhance customer engagement through SMS. Zendesk Support Suite, while offering solid communication tools, does not match the depth of Chekkit's SMS features.
- G2 users highlight that Chekkit has a superior user experience with an overall ease of use score of 9.7, compared to Zendesk's 8.5. This suggests that Chekkit may be more intuitive for new users, making it easier to adopt and integrate into daily operations.
- Reviewers say that Zendesk Support Suite provides robust reporting and analytics features, scoring 8.3, which are essential for businesses needing to track performance and customer interactions. Chekkit, while offering some analytics, does not provide the same level of depth in reporting, which could be a drawback for data-driven organizations.
- Users on G2 report that Chekkit’s customization options are highly rated at 8.8, allowing businesses to tailor the platform to their specific needs. In contrast, Zendesk's customization interface scores lower at 8.3, indicating that users may find it less flexible for personalizing their support experience.
- Reviewers mention that Zendesk Support Suite has a strong focus on multi-channel support, scoring 9.0 in Multi-Channel Coverage, which is vital for businesses that engage customers across various platforms. Chekkit, while effective in SMS, may not provide the same breadth of channels, potentially limiting customer interaction options.
Pricing
Entry-Level Pricing
Chekkit
Chekkit Pricing
$149.00
Per Month
We help local businesses get more leads, convert more leads to new sales, and turn new customers into lifetime customers that keep coming back.
- All-in-one Inbox
- Reviews
- Textchat
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Chekkit
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.4
113
8.6
5,118
Ease of Use
9.6
113
8.6
5,162
Ease of Setup
9.6
62
8.0
3,186
Ease of Admin
9.6
62
8.2
3,073
Quality of Support
9.7
108
8.4
4,796
Has the product been a good partner in doing business?
9.8
62
8.4
2,999
Product Direction (% positive)
9.5
101
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
8.8
33
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Messenger
9.5
17
Not enough data
Feature Not Available
Not enough data
9.2
26
Not enough data
8.3
19
Not enough data
Channels
9.0
20
Not enough data
8.9
28
Not enough data
9.5
29
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
Customers
9.1
19
Not enough data
9.4
20
Not enough data
8.9
21
Not enough data
9.1
18
Not enough data
9.3
20
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.4
14
Not enough data
9.6
17
Not enough data
Feature Not Available
Not enough data
9.1
17
Not enough data
9.0
15
Not enough data
9.0
14
Not enough data
9.4
14
Not enough data
9.6
15
Not enough data
SMS Platform
9.0
15
Not enough data
8.6
15
Not enough data
9.5
10
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
32
Not enough data
8.9
20
Not enough data
Feature Not Available
Not enough data
Design
8.9
25
Not enough data
9.2
22
Not enough data
9.0
40
Not enough data
9.4
37
Not enough data
9.4
28
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
9.1
43
8.6
950
|
Verified
9.0
45
8.5
964
|
Verified
8.7
21
8.1
720
9.1
37
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
8.8
33
8.0
1777
|
Verified
9.1
41
8.5
849
|
Verified
9.4
29
8.1
650
9.0
29
8.5
898
Feature Not Available
8.6
824
|
Verified
9.0
30
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.7
6
Not enough data
9.2
6
Not enough data
8.9
9
Not enough data
9.2
8
Not enough data
Process Management
8.6
6
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.3
7
Not enough data
System Management
9.3
5
Not enough data
9.4
6
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.6
57
|
Verified
Not enough data
9.5
49
|
Verified
Not enough data
9.0
44
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
9.1
40
|
Verified
Not enough data
9.4
59
Not enough data
Media Monitoring
8.8
42
|
Verified
Not enough data
8.8
42
|
Verified
Not enough data
Feature Not Available
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chekkit and Zendesk for Customer Service are categorized as Live Chat
Unique Categories
Chekkit is categorized as SMS Marketing, Conversational Marketing, Online Reputation Management, Enterprise Feedback Management, and Customer Communications Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Chekkit
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
17.0%
Luxury Goods & Jewelry
9.8%
Furniture
5.9%
Marketing and Advertising
5.2%
Consumer Services
5.2%
Other
56.9%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
How to organize messages without losing information that may need to be referenced at a later time.
1 Comment
DF
Hi Teegan, to archive a message there is a "Close Message" feature that will put all messages in the closed tab.
Thank you for your feedback on an...Read more
Can you please add a "Save All Attachments" feature for both PC and phone application?
1 Comment
DF
Hi Robin,
Thanks for your feedback! Could you please clarify? Do you mean save all attachments that have been sent and received in the conversation? If...Read more
Chekkit has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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