# How to organize messages without losing information that may need to be referenced at a later time.

How do we archive old messages? We would like to be able to organize messages into groups such as a guest inquiring about a purchase one week and then a month later inquiring about service. We are able to use Tags but the information is bundled together. At times, guests message the team and it will be directed to the last assigned user. If this program could go automatically to an unassigned status after 24 hours, it would assist the admins to assign to the appropriate person again.

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Logistics Manager
- Net upvotes: 1


## Comments
### Comment 1

Hi Teegan, to archive a message there is a "Close Message" feature that will put all messages in the closed tab. 

Thank you for your feedback on an unassigned status feature. The development team is planning to build this out in the near future.

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: co-Founder @ Chekkit - Powerful Business Text Messaging!




## Related Product
[Chekkit](https://www.g2.com/products/chekkit/reviews)

## Related Category
[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)

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