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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $299.00
Chatmeter
Star Rating
(352)4.5 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterTrustpilot
Star Rating
(239)3.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Trustpilot's Quality of Support is rated at 7.2, which is significantly lower than Chatmeter's impressive score of 9.2. Reviewers mention that Chatmeter provides more responsive and helpful customer service, making it a better choice for businesses needing reliable support.
- Reviewers mention that Trustpilot's Ease of Use is rated at 8.0, while Chatmeter excels with a score of 9.0. Users on G2 highlight that Chatmeter's interface is more intuitive, allowing for a smoother user experience, especially for those new to social media management tools.
- G2 users note that Trustpilot's Product Direction score is 6.5, indicating some concerns about future updates and features. In contrast, Chatmeter's score of 9.0 suggests a strong commitment to evolving its platform, which users appreciate for ongoing improvements.
- Users say that Chatmeter's Social Media Management features, particularly its Social Analytics and Social Publishing, are rated at 8.6 and 8.5 respectively, outperforming Trustpilot's capabilities in this area. Reviewers mention that Chatmeter offers more robust tools for tracking and optimizing social media campaigns.
- Reviewers mention that Trustpilot's Reporting capabilities, particularly Revenue Reporting, scored 7.4, while Chatmeter's Corporate Reporting received a higher score of 8.1. Users report that Chatmeter provides more comprehensive insights into performance metrics, which is crucial for data-driven decision-making.
- Users on G2 highlight that Chatmeter's Reputation Management features are rated at 9.4, significantly higher than Trustpilot's offerings. Reviewers say that Chatmeter's tools for managing online reputation are more effective, allowing businesses to respond to reviews and monitor their brand image more efficiently.
Pricing
Entry-Level Pricing
Chatmeter
No pricing availableTrustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Chatmeter
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
8.9
282
7.5
204
Ease of Use
9.0
285
8.0
207
Ease of Setup
8.7
161
7.6
115
Ease of Admin
8.8
167
7.8
107
Quality of Support
9.2
277
7.0
191
Has the product been a good partner in doing business?
9.2
167
6.8
105
Product Direction (% positive)
8.9
268
6.2
200
Features by Category
Social Analytics
8.7(won by default)
68
Not enough data
8.7(won by default)
52
Not enough data
8.6(won by default)
60
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
50
Not enough data
8.0(won by default)
19
Not enough data
8.8(won by default)
23
Not enough data
Reports & Dashboards
8.4(won by default)
65
Not enough data
8.7(won by default)
66
Not enough data
8.8(won by default)
63
Not enough data
8.2(won by default)
13
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Tools
8.4
38
Not enough data
7.5
23
Not enough data
Feature Not Available
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Customer Tools
9.0
51
Not enough data
8.5
44
Not enough data
8.5
23
Not enough data
8.6
31
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.7
100
|
Verified
Not enough data
8.5
103
|
Verified
Not enough data
8.6
118
|
Verified
Not enough data
8.7
116
|
Verified
Not enough data
Performance
8.3
122
|
Verified
Not enough data
8.7
127
|
Verified
Not enough data
Local Search Optimization
8.6
60
|
Verified
Not enough data
9.2
60
|
Verified
Not enough data
9.1
63
Not enough data
9.3
66
|
Verified
Not enough data
8.5
46
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
Content & Collaboration
8.7
48
Not enough data
8.4
44
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
9.0
49
Not enough data
7.5
21
Not enough data
Social Management
8.5
69
Not enough data
8.4
59
Not enough data
8.4
52
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
8.3
18
Not enough data
7.8
10
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collection
Not enough data
5.9
36
|
Verified
Not enough data
6.2
35
|
Verified
Not enough data
5.7
33
|
Verified
Not enough data
6.5
31
|
Verified
Not enough data
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
Not enough data
5.8
30
|
Verified
Not enough data
6.0
30
|
Verified
Not enough data
6.0
27
|
Verified
Use Cases
Not enough data
6.4
29
|
Verified
Not enough data
6.2
27
|
Verified
Not enough data
5.7
30
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
6.4
25
|
Verified
Not enough data
6.5
26
|
Verified
Not enough data
6.3
28
|
Verified
Not enough data
Feature Not Available
Display Options
Not enough data
6.4
29
|
Verified
Not enough data
5.7
28
|
Verified
Not enough data
5.6
27
|
Verified
Not enough data
5.8
28
|
Verified
Generative AI
Not enough data
5.6
16
Consumer Intelligence
8.9
195
|
Verified
7.6
87
|
Verified
8.3
193
|
Verified
6.8
65
8.4
205
|
Verified
7.0
62
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
174
|
Verified
6.7
54
|
Verified
8.9
219
|
Verified
7.7
82
|
Verified
Media Monitoring
8.2
168
|
Verified
6.6
52
|
Verified
8.0
157
|
Verified
6.6
53
|
Verified
Feature Not Available
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
8.6
151
Feature Not Available
Generative AI
7.6
23
6.4
14
Agentic AI - Online Reputation Management
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and Trustpilot are categorized as Online Reputation Management
Unique Categories
Chatmeter is categorized as Store Locator, Local Listing Management, Local SEO, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Trustpilot is categorized as Review Management
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.7%
Restaurants
17.4%
Retail
6.2%
Food & Beverages
5.9%
Marketing and Advertising
5.3%
Other
45.6%
Financial Services
14.5%
Retail
7.0%
Marketing and Advertising
5.7%
Computer Software
4.8%
Consumer Goods
3.9%
Other
64.0%
Discussions
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
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