Compare Chatmeter and Trustpilot 
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $299.00
Chatmeter
Star Rating
(354)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterTrustpilot
Star Rating
(246)3.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Trustpilot excels in building credibility and visibility for businesses, with users highlighting its ability to influence trust and conversion through genuine customer reviews. One user mentioned, "Trustpilot is a useful resource for me whenever I want to learn more about a business."
- Users say that Chatmeter stands out for its exceptional support system, with many reviewers noting that the team goes above and beyond to meet their needs. One user praised, "They are a true partner, not just a vendor," emphasizing the collaborative nature of their service.
- Reviewers mention that Trustpilot's automation features have significantly improved their workflow, allowing for easier integration of feedback into projects. This has been described as a "game changer" for users who previously faced labor-intensive processes.
- According to verified reviews, Chatmeter offers a user-friendly platform that simplifies navigation, making it easier for users to access actionable data. One user noted, "Navigating the platform is easy," which highlights its intuitive design.
- G2 reviewers highlight that while Trustpilot has a strong focus on small businesses, it may not fully meet the specific needs of larger organizations, as some users reported challenges in configuration and setup.
- Users express that Chatmeter's overall quality is reflected in its higher ratings across various satisfaction metrics, particularly in areas like support and product direction, with one user stating, "It's a great product; provides actionable data," showcasing its effectiveness in delivering insights.
Pricing
Entry-Level Pricing
Chatmeter
No pricing availableTrustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Chatmeter
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
8.9
284
7.5
209
Ease of Use
9.0
287
8.0
213
Ease of Setup
8.7
163
7.7
121
Ease of Admin
8.8
168
7.8
107
Quality of Support
9.1
279
7.0
196
Has the product been a good partner in doing business?
9.2
168
6.8
105
Product Direction (% positive)
8.9
270
6.2
206
Features by Category
Social Analytics
8.7(won by default)
68
Not enough data
8.7(won by default)
52
Not enough data
8.6(won by default)
60
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
50
Not enough data
8.0(won by default)
19
Not enough data
8.8(won by default)
23
Not enough data
Reports & Dashboards
8.4(won by default)
65
Not enough data
8.7(won by default)
66
Not enough data
8.8(won by default)
63
Not enough data
8.2(won by default)
13
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Tools
8.4
38
Not enough data
7.5
23
Not enough data
Feature Not Available
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Customer Tools
9.0
51
Not enough data
8.5
44
Not enough data
8.5
23
Not enough data
8.6
31
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.7
101
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
118
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
Performance
8.3
123
|
Verified
Not enough data
8.7
128
|
Verified
Not enough data
Local Search Optimization
8.6
60
|
Verified
Not enough data
9.2
60
|
Verified
Not enough data
9.1
64
Not enough data
9.4
67
|
Verified
Not enough data
8.5
46
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
Content & Collaboration
8.7
48
Not enough data
8.4
44
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
9.0
49
Not enough data
7.5
21
Not enough data
Social Management
8.5
69
Not enough data
8.4
59
Not enough data
8.4
52
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
8.3
18
Not enough data
7.8
10
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collection
Not enough data
5.9
37
|
Verified
Not enough data
6.4
38
|
Verified
Not enough data
5.8
34
|
Verified
Not enough data
6.6
32
|
Verified
Not enough data
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
Not enough data
5.8
30
|
Verified
Not enough data
5.9
32
|
Verified
Not enough data
6.0
27
|
Verified
Use Cases
Not enough data
6.4
29
|
Verified
Not enough data
6.3
28
|
Verified
Not enough data
5.7
30
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
6.5
26
|
Verified
Not enough data
6.5
26
|
Verified
Not enough data
6.3
28
|
Verified
Not enough data
Feature Not Available
Display Options
Not enough data
6.4
29
|
Verified
Not enough data
5.8
29
|
Verified
Not enough data
5.6
27
|
Verified
Not enough data
5.9
29
|
Verified
Generative AI
Not enough data
5.6
16
Consumer Intelligence
8.9
196
|
Verified
7.7
88
|
Verified
8.3
194
|
Verified
6.8
65
8.4
206
|
Verified
7.0
62
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
175
|
Verified
6.7
54
|
Verified
8.9
221
|
Verified
7.7
82
|
Verified
Media Monitoring
8.2
168
|
Verified
6.6
52
|
Verified
8.0
157
|
Verified
6.6
53
|
Verified
Feature Not Available
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
8.6
151
Feature Not Available
Generative AI
7.6
23
6.4
14
Agentic AI - Online Reputation Management
6.3
5
Not enough data
6.3
5
Not enough data
6.9
6
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and Trustpilot are categorized as Online Reputation Management
Unique Categories
Chatmeter is categorized as Store Locator, Local Listing Management, Local SEO, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Trustpilot is categorized as Review Management
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.6%
Restaurants
17.3%
Retail
6.1%
Food & Beverages
5.8%
Marketing and Advertising
5.6%
Other
45.6%
Financial Services
15.0%
Retail
7.3%
Marketing and Advertising
5.6%
Computer Software
4.7%
Apparel & Fashion
3.8%
Other
63.7%
Discussions
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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