Compare ChatBeacon AI and LiveAgent

At a Glance
ChatBeacon AI
ChatBeacon AI
Star Rating
(59)4.6 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial
Browse all 3 pricing plans
LiveAgent
LiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plans

ChatBeacon AI vs LiveAgent

When assessing the two solutions, reviewers found ChatBeacon AI easier to use, set up, and administer. Reviewers also preferred doing business with ChatBeacon AI overall.

  • Reviewers felt that ChatBeacon AI meets the needs of their business better than LiveAgent.
  • When comparing quality of ongoing product support, reviewers felt that ChatBeacon AI is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ChatBeacon AI over LiveAgent.
Pricing
Entry-Level Pricing
ChatBeacon AI
ChatBeaconAIX Scale On-Premise
Free Trial
Browse all 3 pricing plans
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
Browse all 5 pricing plans
Free Trial
ChatBeacon AI
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
9.2
55
8.9
1,295
Ease of Use
9.5
56
8.9
1,300
Ease of Setup
8.8
11
8.7
863
Ease of Admin
9.1
11
8.9
846
Quality of Support
9.2
55
9.1
1,234
Has the product been a good partner in doing business?
9.8
11
9.1
822
Product Direction (% positive)
9.6
56
8.9
1,258
Features by Category
Not enough data
8.7
1,081
Ticket and Case Management
Not enough data
9.0
777
|
Verified
Not enough data
9.0
776
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
716
|
Verified
Not enough data
8.6
442
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
Not enough data
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
695
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Platform
Not enough data
7.9
413
|
Verified
9.1
49
|
Verified
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.5
6
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
8
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.7
7
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
22
Not enough data
8.0
23
Feature Not Available
7.7
22
Communication
9.1
53
|
Verified
9.3
485
|
Verified
9.1
53
|
Verified
9.0
489
|
Verified
8.7
48
|
Verified
8.9
376
|
Verified
9.0
51
|
Verified
9.0
374
|
Verified
Not enough data
8.8
61
Internal Use
9.1
49
|
Verified
8.4
664
|
Verified
8.8
51
|
Verified
9.1
422
|
Verified
8.4
50
|
Verified
8.5
55
8.9
52
|
Verified
8.9
403
|
Verified
8.6
50
|
Verified
9.1
384
|
Verified
8.7
52
|
Verified
8.9
382
|
Verified
Not enough data
8.4
483
Generative AI
Not enough data
7.8
17
Self-Service Experience
Not enough data
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.0
320
Generative AI
Not enough data
7.9
13
Not enough data
7.9
13
Process
Not enough data
9.0
56
Not enough data
9.3
252
Not enough data
9.1
196
Channels
Not enough data
9.3
248
Not enough data
9.0
232
Not enough data
9.3
249
Not enough data
9.1
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0
174
Not enough data
9.0
222
Not enough data
9.2
220
Not enough data
9.3
225
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
8.7
14
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChatBeacon AI
ChatBeacon AI
LiveAgent
LiveAgent
ChatBeacon AI and LiveAgent are categorized as Live Chat and Chatbots
Reviews
Reviewers' Company Size
ChatBeacon AI
ChatBeacon AI
Small-Business(50 or fewer emp.)
29.3%
Mid-Market(51-1000 emp.)
56.9%
Enterprise(> 1000 emp.)
13.8%
LiveAgent
LiveAgent
Small-Business(50 or fewer emp.)
67.3%
Mid-Market(51-1000 emp.)
23.2%
Enterprise(> 1000 emp.)
9.5%
Reviewers' Industry
ChatBeacon AI
ChatBeacon AI
Consumer Services
15.5%
Management Consulting
6.9%
Construction
6.9%
Information Technology and Services
6.9%
Financial Services
5.2%
Other
58.6%
LiveAgent
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
ChatBeacon AI
ChatBeacon AI Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
LiveChat
LiveChat
Add LiveChat
FreshChat
FreshChat
Add FreshChat
LiveAgent
LiveAgent Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Freshdesk
Freshdesk
Add Freshdesk
Zoho Desk
Zoho Desk
Add Zoho Desk
Discussions
ChatBeacon AI
ChatBeacon AI Discussions
Monty the Mongoose crying
ChatBeacon AI has no discussions with answers
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 Comment
Kareem M.
KM
pricing Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
Tanee M.
TM
TicketRead more