Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatbot platform designed to increase customer engagement, improve support, and drive more sales. It combines real-time agent chat, screen sharing, AI automation, and visitor insights in one sleek, secure solution. With 24/7 generative AI bots trained on your content, co-browsing tools, and smart agent assist features, ChatBeacon helps you respond faster, resolve issues smarter, and convert more visitors into customers. Now featuring ChatBeacon + PictureData, our conversational shopping assistant designed to work with Shopify and other ecommerce platforms. It transforms how customers discover products. Visitors can ask questions like “Do you have men’s sunglasses with titanium temples and 57mm lenses?” and instantly see relevant items displayed inside the chat. For non-Shopify sites, ChatBeacon’s advanced web crawler automatically reads and indexes your product catalog. This ensures your chatbot can find and recommend the right items no matter how your store is built. ChatBeacon is easy to set up, fully brandable, and trusted by businesses of all sizes. ⸻ Key Features • Real-Time Omnichannel Messaging Manage all conversations from a unified dashboard. Handle chats from your website, Facebook, and SMS efficiently. • AI-Powered Chatbots Offer instant, 24/7 answers using generative AI trained on your knowledge base, FAQs, and policies. • Visual Shopping with PictureData Deliver a guided shopping experience directly in chat. Designed for Shopify and adaptable for any ecommerce platform using our built-in web crawler. • Personalized AI with Session Data Use authenticated variables to deliver context-aware responses like order updates, account balances, and membership details. • Agent Assist with AI Insights Help agents respond faster with auto summaries, reply suggestions, and performance analytics. • Co-Browsing and Screen Sharing Let your team navigate with the customer in real time to eliminate confusion and streamline support. • Video Chat Integration Add one-on-one video support for more personal, high-touch experiences. • Multilingual Support Support customers in multiple languages automatically with built-in translation. • Seamless Integrations Connect with 3,000+ tools using Zapier, including CRMs, help desks, and marketing platforms. ⸻ Why Businesses Choose ChatBeacon AI • Engage customers with real-time, personalized chat and AI-powered automation. • Display products instantly inside the chat, using natural language queries and live inventory. • Use Shopify or your own website—our solution adapts to both. • Reduce support costs while increasing satisfaction and sales. • Gain insights through built-in analytics and reporting. 🚀 Highlights: - Visual product display powered by PictureData™ for Shopify - AI chatbots trained on your docs, PDFs, and website - Real-time screen sharing and agent handoff - Cloud hosted on Microsoft Azure or installable on-prem Trusted since 2005. Works out-of-the-box or customized for enterprise. Visit chatbeacon.io to learn more.