G2 reviewers report that CaptivateIQ excels in overall user satisfaction, reflected in its higher G2 Score compared to SetSail. Users appreciate its intuitive design, noting that it simplifies complex processes and allows for easy access to key metrics without extensive training.
Users say that CaptivateIQ's implementation process is notably smooth, with many highlighting the tool's ability to handle complicated scenarios without needing external support. This ease of setup is a significant advantage for teams looking to get started quickly.
Reviewers mention that SetSail shines in its user-friendliness and customizable features, making it a great choice for teams focused on maximizing sales. The leaderboard feature is particularly praised for motivating team members to increase their efforts, fostering a competitive spirit.
According to verified reviews, CaptivateIQ offers superior support quality, with users frequently noting the responsiveness and helpfulness of the support team. This level of assistance can be crucial for organizations that require ongoing guidance as they navigate the software.
Users highlight that SetSail's interactive dashboards and gamification elements, such as leaderboards, enhance daily activity tracking and engagement. However, some users feel that while these features are engaging, they may not provide the depth of analytics that CaptivateIQ offers.
G2 reviewers indicate that while both products cater to mid-market segments, CaptivateIQ has a broader user base and more extensive feedback, suggesting a more established presence in the market. This could be a deciding factor for buyers looking for a proven solution with a wealth of user experiences to draw from.
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Hi Taimoor,
You can email support@captivateiq.com.Read more
Can you create a mobile phone app for CaptivateIQ?
2 Comments
Official Response from CaptivateIQ
Hi Vinh,
A mobile app is not on our roadmap for this year but you can still access the site on your mobile phone to see your performance dashboard.
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