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At a Glance
Market Segments
Small-Business (66.4% of reviews)
Mid-Market (78.9% of reviews)
Entry-Level Pricing
$79.00 Per Month
₹0 per month
CallTrackingMetrics
Star Rating
(756)4.5 out of 5
Market Segments
Small-Business (66.4% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSuper Receptionist
Star Rating
(19)4.4 out of 5
Market Segments
Mid-Market (78.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
₹0 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTrackingMetrics excels in its Quality of Support with a score of 9.0, while Super Receptionist falls behind at 7.7. Reviewers mention that CallTrackingMetrics provides timely and effective assistance, making it a reliable partner for businesses needing support.
- Reviewers mention that CallTrackingMetrics offers superior Voice capabilities, scoring 9.7 compared to Super Receptionist's 9.2. Users appreciate the clarity and reliability of calls, which is crucial for maintaining customer relationships.
- Users on G2 highlight the Session Recording feature of CallTrackingMetrics, which scores an impressive 9.8, while Super Receptionist only reaches 8.3. Reviewers say that the ability to review calls helps in training and quality assurance, making it a standout feature for CallTrackingMetrics.
- Reviewers mention that CallTrackingMetrics shines in Auto Dialer functionality with a score of 9.6, whereas Super Receptionist scores 8.0. Users report that the efficiency of the auto-dialing feature significantly boosts productivity for sales teams.
- Users say that both products score equally in Session Routing at 9.3, but CallTrackingMetrics is noted for its advanced routing options that allow for more customized call handling, which is a significant advantage for businesses with complex needs.
- G2 users report that CallTrackingMetrics has a more robust Reporting & Dashboards feature, scoring 9.3 compared to Super Receptionist's 8.1. Reviewers mention that the detailed analytics provided by CallTrackingMetrics help in making informed business decisions.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Super Receptionist
FREE FOR LIFE
₹0
per month
- User Included (1)
- Free Usage(*20 Min Out.+ 400 Min Inc)
- Programmable Extensions
Free Trial
CallTrackingMetrics
Free Trial is available
Super Receptionist
No trial information availableRatings
Meets Requirements
9.1
628
9.1
13
Ease of Use
8.6
634
9.2
13
Ease of Setup
8.4
531
8.9
12
Ease of Admin
8.6
530
9.0
12
Quality of Support
9.0
583
7.7
13
Has the product been a good partner in doing business?
9.2
525
8.6
12
Product Direction (% positive)
9.1
628
6.1
12
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Agent Performance Management
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
9.2
6
8.7
22
7.0
5
9.2
19
|
Verified
7.0
5
9.0
29
|
Verified
8.3
6
9.0
21
8.0
5
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
9.3
9
9.4
47
|
Verified
8.5
9
9.5
43
|
Verified
8.3
7
9.2
21
8.3
5
9.4
18
|
Verified
8.0
5
9.7
27
|
Verified
9.2
6
9.5
22
|
Verified
9.3
5
9.5
22
|
Verified
8.3
6
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
8.8
8
9.7
47
|
Verified
8.3
8
9.2
50
|
Verified
8.1
9
9.8
21
|
Verified
8.3
6
9.4
19
|
Verified
9.3
5
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
267
Not enough data
9.0
228
Not enough data
8.9
230
Not enough data
Analytics
9.0
295
Not enough data
9.3
298
Not enough data
8.7
268
Not enough data
8.4
100
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
148
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Super Receptionist are categorized as Contact Center
Unique Categories
CallTrackingMetrics is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, AI Voice Assistants, and UCaaS Platforms
Super Receptionist is categorized as Video Communications
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Super Receptionist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.3%
Internet
6.3%
Construction
4.0%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Information Technology and Services
26.3%
Telecommunications
10.5%
Health, Wellness and Fitness
10.5%
Education Management
10.5%
Semiconductors
5.3%
Other
36.8%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What are the top features of SuperReceptionist?
2 Comments
Official Response from Super Receptionist
SuperReceptionist features everything you ever wanted in a business phone.
Knowlarity's flagship product offers a host of features that make call-handling a...Read more
How do I log in to my SuperReceptionist account?
1 Comment
Official Response from Super Receptionist
1. Visit www.knowlarity.com, and select ‘Login’ on the top-right hand side of the page.
2. Select 'SuperReceptionist' from the drop down list in the pop-up...Read more
How to blacklist a caller on SuperReceptionist?
1 Comment
Official Response from Super Receptionist
- Login to your account
- Go to 'Settings' tab
- Go to 'Call Flow'
- Click on Add Rule and a window will pop-up
- From the Action drop down menu, select...Read more
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