Compare CTM (formerly CallTrackingMetrics) and Super Receptionist 
Featured Products
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Mid-Market (78.9% of reviews)
Entry-Level Pricing
$79.00 Per Month
₹0 per month
CTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSuper Receptionist
Star Rating
(19)4.4 out of 5
Market Segments
Mid-Market (78.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
₹0 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTrackingMetrics excels in overall user satisfaction, reflected in its higher G2 Score compared to Super Receptionist. Users appreciate the platform's ability to personalize features to fit specific business needs, making it a reliable choice for many.
- Users say that CallTrackingMetrics offers superior API integrations, particularly with Google Ads, which enhances its functionality for businesses that rely on these tools. This adaptability is a significant advantage over Super Receptionist, which, while feature-rich, does not match the same level of integration flexibility.
- Reviewers mention that Super Receptionist is praised for its ease of implementation and seamless connectivity, making it a good option for teams looking for quick setup. Users highlight its effective integration with HubSpot and the convenience of accessing the application on the go.
- According to verified reviews, CallTrackingMetrics stands out in terms of quality of support, with users noting a high level of assistance and responsiveness. In contrast, Super Receptionist's support is seen as less robust, which could be a concern for businesses needing reliable help.
- Users report that while both platforms offer valuable features, CallTrackingMetrics shines with its advanced reporting and analytics capabilities, which are crucial for businesses focused on performance tracking. Super Receptionist, while offering good call tracking, does not provide the same depth in analytics.
- Reviewers highlight that CallTrackingMetrics is particularly effective for small businesses, as evidenced by its significant market presence in that segment. On the other hand, Super Receptionist is more tailored towards mid-market companies, which may limit its appeal for smaller operations seeking a more customized solution.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Super Receptionist
FREE FOR LIFE
₹0
per month
- User Included (1)
- Free Usage(*20 Min Out.+ 400 Min Inc)
- Programmable Extensions
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
Super Receptionist
No trial information availableRatings
Meets Requirements
9.1
631
9.1
13
Ease of Use
8.6
637
9.2
13
Ease of Setup
8.4
534
8.9
12
Ease of Admin
8.6
530
9.0
12
Quality of Support
9.0
586
7.7
13
Has the product been a good partner in doing business?
9.2
525
8.6
12
Product Direction (% positive)
9.1
630
6.1
12
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
9.2
6
8.7
22
7.0
5
9.2
19
|
Verified
7.0
5
9.0
29
|
Verified
8.3
6
9.0
21
8.0
5
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
9.3
9
9.4
47
|
Verified
8.5
9
9.5
43
|
Verified
8.3
7
9.2
21
8.3
5
9.4
18
|
Verified
8.0
5
9.7
27
|
Verified
9.2
6
9.5
22
|
Verified
9.3
5
9.5
22
|
Verified
8.3
6
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
8.8
8
9.7
47
|
Verified
8.3
8
9.2
50
|
Verified
8.1
9
9.8
21
|
Verified
8.3
6
9.4
19
|
Verified
9.3
5
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
268
Not enough data
9.0
228
Not enough data
8.9
231
Not enough data
Analytics
9.0
296
Not enough data
9.3
300
Not enough data
8.7
271
Not enough data
8.4
102
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
150
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and Super Receptionist are categorized as Contact Center
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, AI Voice Assistants, and UCaaS Platforms
Super Receptionist is categorized as Video Communications
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Super Receptionist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Information Technology and Services
26.3%
Telecommunications
10.5%
Health, Wellness and Fitness
10.5%
Education Management
10.5%
Semiconductors
5.3%
Other
36.8%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What are the top features of SuperReceptionist?
2 Comments
Official Response from Super Receptionist
SuperReceptionist features everything you ever wanted in a business phone.
Knowlarity's flagship product offers a host of features that make call-handling a...Read more
How do I log in to my SuperReceptionist account?
1 Comment
Official Response from Super Receptionist
1. Visit www.knowlarity.com, and select ‘Login’ on the top-right hand side of the page.
2. Select 'SuperReceptionist' from the drop down list in the pop-up...Read more
How to blacklist a caller on SuperReceptionist?
1 Comment
Official Response from Super Receptionist
- Login to your account
- Go to 'Settings' tab
- Go to 'Call Flow'
- Click on Add Rule and a window will pop-up
- From the Action drop down menu, select...Read more
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