Super Receptionist Alternatives & Competitors
(6)4.0 out of 5
Looking for alternatives to Super Receptionist? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Super Receptionist. Based on reviewer data you can see how Super Receptionist stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. CallTrackingMetrics, Zendesk Support Suite, Aircall, and Talkdesk are the most popular alternatives and competitors to Super Receptionist.
Top Alternatives to Super Receptionist
- CallTrackingMetrics
- Zendesk Support Suite
- Aircall
- Talkdesk
- NICE inContact
- UJET
- Genesys Engage
- Genesys Cloud
- CallTrackingMetrics(561)4.5 out of 5Optimized for quick response
CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.
Categories in common with Super Receptionist: - Zendesk Support Suite(2,275)4.2 out of 5Optimized for quick response
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Super Receptionist: - Aircall(347)4.3 out of 5
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Super Receptionist: - Talkdesk(1,151)4.4 out of 5Optimized for quick response
World's Leading Cloud Call Center Software
Categories in common with Super Receptionist: - NICE inContact(877)4.2 out of 5Optimized for quick response
Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.
Categories in common with Super Receptionist: - UJET(480)4.7 out of 5Optimized for quick response
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Super Receptionist: - Genesys Engage(395)4.3 out of 5Optimized for quick response
Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.
Categories in common with Super Receptionist: - Genesys Cloud(366)4.2 out of 5Optimized for quick response
Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.
Categories in common with Super Receptionist: - 3CX(350)4.4 out of 5
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Categories in common with Super Receptionist: - Genesys PureConnect(280)4.2 out of 5Optimized for quick response
Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).
Categories in common with Super Receptionist: - X Series (Formerly Virtual Office)(276)4.0 out of 5
X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.
Categories in common with Super Receptionist: - CloudTalk(239)4.4 out of 5Optimized for quick response
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.
Categories in common with Super Receptionist: - Five9(238)3.9 out of 5Optimized for quick response
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Super Receptionist: - Dixa(236)4.2 out of 5Optimized for quick response
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
Categories in common with Super Receptionist: - Aspect Workforce Management(211)4.1 out of 5
Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.
Categories in common with Super Receptionist: - MiCloud Connect(204)3.8 out of 5Optimized for quick response
Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.
Categories in common with Super Receptionist: - RingDNA(189)4.5 out of 5
RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.
Categories in common with Super Receptionist: - Creatio(181)4.6 out of 5
Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.
Categories in common with Super Receptionist: - JustCall(177)4.1 out of 5
JustCall is a VoIP business phone system for Sales and Marketing teams around the world.
Categories in common with Super Receptionist: - Kixie PowerCall(171)4.6 out of 5
Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.
Categories in common with Super Receptionist:
#1
JF
I really like their customer service team and also the control that they allow their users. There are multiple features that allow flexibility for some of our clients such as sending a text...Read more
Reviewers say compared to Super Receptionist, CallTrackingMetrics is:
Better at support
Better at meeting requirements
More expensive
#2
JH
The best part of Zendesk is that there is a centralized system for answering customer requests and there is a ticket number assigned to each request which makes it super easy to keep track of who...Read more
Reviewers say compared to Super Receptionist, Zendesk Support Suite is:
Better at support
More expensive
Better at meeting requirements
#3
GF
Aircall has been a super simple solution for our customer experience team, something that is easy to onboard my new teammates with and easy to use with updates that are clear and useful. Customer...Read more
Reviewers say compared to Super Receptionist, Aircall is:
Better at support
More expensive
Better at meeting requirements
#4
RG
The ability to monitor the activity of agents has been something that helped us organize ourselves internally and improve our performance. Easy reporting is also something that contributes to have...Read more
Reviewers say compared to Super Receptionist, Talkdesk is:
Better at support
More expensive
Better at meeting requirements
#5
UG
It's super user friendly, easy to use and responds rather quickly while you work. Easy to transfer to other agents, and see how many calls are in queue.
Reviewers say compared to Super Receptionist, NICE inContact is:
Better at support
More expensive
Better at meeting requirements
#6
AR
clean and is super friendly with the user, is fast and reliable. i worked with similiar apps but since i start using Ujet never had to go back. it have many futures super usefull for the job, you...Read more
Reviewers say compared to Super Receptionist, UJET is:
Better at support
Better at meeting requirements
More expensive
#7
BD
My job is program and develop for our in house Genesys applications. Our company is fortunate to use many various products that Genesys has. We have inbound voice, outbound, chat, email, iWD, and...Read more
Reviewers say compared to Super Receptionist, Genesys Engage is:
More expensive
Better at support
Better at meeting requirements
#8
SA
I like that this system's uptime is close to 100% over the last year. It is only really reliant on a web browser and a USB port which makes using it a breeze. It was super easy to train out to our...Read more
Reviewers say compared to Super Receptionist, Genesys Cloud is:
Better at support
More expensive
#9
KW
The licensing model is a simple no brainer. Its cost-effective and customers love the fact that all the features are bundled in as standard without having to put add-ons all the time.
The call...Read more
Reviewers say compared to Super Receptionist, 3CX is:
Better at support
Better at meeting requirements
#10
RO
The ease of daily administration and call accounting. No super-tech experience required. No need to pay a phone system vendor to do moves adds and changes. Even call flow items are pretty easy to...Read more
Reviewers say compared to Super Receptionist, Genesys PureConnect is:
More expensive
Better at support
Better at meeting requirements
#11
EK
I am not in our call center but use 8x8 to call clients remotely from my cell phone without displaying my personal phone number to clients.
Reviewers say compared to Super Receptionist, X Series (Formerly Virtual Office) is:
Better at support
More expensive
Better at meeting requirements
#12
NP
Its super easy to use for everyone, from the new one to the skilled one
Reviewers say compared to Super Receptionist, CloudTalk is:
Better at support
More expensive
Better at meeting requirements
#13
EB
Five9 rarely gives us any problems. When it does have a hiccup, they get it right back runninng.
Reviewers say compared to Super Receptionist, Five9 is:
Better at support
More expensive
#14
MA
Dixa makes things, a lot more simple then you would expect.
Everything is straightforward, and the task lists and other objects are easy to use.
Give it a day and you should be able to know how...Read more
Reviewers say compared to Super Receptionist, Dixa is:
Better at support
More expensive
Better at meeting requirements
#15
IE
Aspect WFM is an industry leading WFM Tool that provides a ton of functionality and granularity around scheduling workforce, forecasting, and planning. It's super powerful.
Reviewers say compared to Super Receptionist, Aspect Workforce Management is:
More expensive
Better at support
Better at meeting requirements
#16
SV
Redudancy
Eliminate the risk of on-premise equipment and phone lines failing
Easier management and scaling of users and services
Value added features included where before we had to license each...Read more
Reviewers say compared to Super Receptionist, MiCloud Connect is:
More expensive
Better at support
#17
UI
Everything is super simple/clear to use and follow. I don't ever feel confused on how to use RingDNA and it works on pretty much every website that has a phone number.
Reviewers say compared to Super Receptionist, RingDNA is:
Better at support
Better at meeting requirements
More expensive
#18
M
The ability to customise the product and adjust it to your needs.
Most of the adjustments you are able to do yourself without any coding.
Super nice and helpful customer service and great...Read more
Reviewers say compared to Super Receptionist, Creatio is:
Better at support
More expensive
Better at meeting requirements
#19
HD
so many things! first off, the support is amazing, super responsive and fast! Most everyone there knows exactly what they are talking about and if they don't they escalate quickly. I never feel...Read more
Reviewers say compared to Super Receptionist, JustCall is:
Better at support
More expensive
#20
UM
Kixie has increased the volume of my calls due to it"s Speed. Its super easy to use and seems to be very reliable
Reviewers say compared to Super Receptionist, Kixie PowerCall is:
Better at support
Better at meeting requirements
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