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Compare CallHippo and CallRail 
Featured Products
At a Glance
Market Segments
Small-Business (75.0% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$0.00
Starting at $50.00 Per Month
CallHippo
Star Rating
(376)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansCallRail
Star Rating
(1,622)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in user experience, particularly highlighting its thumbs up and down feature which allows clients to provide feedback easily. This feature, along with AI insights, enhances clarity and effectiveness in managing campaigns.
- Users say that CallHippo offers a great value for money, providing a range of services that would typically be expensive elsewhere. Reviewers appreciate the reliable call quality and features like call recording and CRM integration, making it easy to track conversations.
- According to verified reviews, CallRail has a strong reputation for its ease of implementation and customer support, with users noting that it is easy to use and has many features that enhance daily operations.
- Reviewers mention that CallHippo stands out for its smooth performance and variety of numbers available for calling, which contributes to a seamless user experience without freezing issues.
- G2 reviewers highlight that while both products have similar star ratings, CallRail's higher volume of recent reviews suggests a more consistent user satisfaction, particularly in areas like product direction and quality of support.
- Users report that CallHippo's setup process is notably straightforward, allowing users to start calling quickly, which is a significant advantage for businesses looking to implement a new system without extensive downtime.
Pricing
Entry-Level Pricing
CallHippo
Basic
$0.00
Unlimited Users (Pay only for numbers)
- Click To Dial
- Al Global Connect
- Teams
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
CallHippo
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
8.8
290
9.0
1,277
Ease of Use
8.9
292
9.0
1,289
Ease of Setup
8.9
177
9.0
1,041
Ease of Admin
8.8
141
9.1
1,014
Quality of Support
9.0
295
8.8
1,151
Has the product been a good partner in doing business?
8.7
143
9.2
998
Product Direction (% positive)
8.2
260
8.9
1,228
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
Not enough data
8.2
169
|
Verified
Agent Performance Management
Not enough data
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Channels
9.0
80
|
Verified
8.7
81
Feature Not Available
8.2
57
Feature Not Available
7.5
56
8.2
67
|
Verified
7.8
69
Feature Not Available
8.0
64
Generative AI
8.1
27
Feature Not Available
Functions
8.9
52
|
Verified
8.7
67
8.7
53
|
Verified
8.6
62
8.8
52
|
Verified
8.4
59
Feature Not Available
8.2
63
8.5
53
|
Verified
Feature Not Available
8.8
51
|
Verified
8.2
60
Feature Not Available
8.2
57
8.8
51
|
Verified
8.0
57
Agentic AI - Contact Center
8.3
9
8.3
6
8.7
10
8.6
6
8.5
10
8.3
6
8.5
10
8.3
6
Administrative
8.9
46
8.4
69
9.0
59
|
Verified
8.9
78
9.3
66
|
Verified
8.7
80
9.1
58
|
Verified
8.7
73
8.8
47
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Reporting
Not enough data
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Analytics
Not enough data
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
199
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Platform
8.3
36
Not enough data
8.6
40
Not enough data
8.4
35
Not enough data
8.7
38
Not enough data
8.8
40
Not enough data
8.5
35
Not enough data
8.8
36
Not enough data
Generative AI
8.7
15
Not enough data
Workforce Management
9.1
40
Not enough data
9.1
43
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
44
Not enough data
9.2
42
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
116
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
87
Not enough data
Feature Not Available
Not enough data
8.2
77
|
Verified
Not enough data
8.4
80
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.4
75
Not enough data
8.5
86
Not enough data
8.8
81
Not enough data
Advanced Features
8.3
76
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.8
104
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
Not enough data
8.0
10
Not enough data
7.7
10
Calling
Not enough data
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Contacts
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Insights
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.0
558
Not enough data
8.7
457
Not enough data
8.4
389
Tracking
Not enough data
8.6
506
Not enough data
8.9
495
Not enough data
8.6
418
Analytics
Not enough data
8.9
558
Not enough data
9.2
540
Not enough data
8.5
485
Not enough data
8.3
298
Call Routing
Not enough data
8.1
351
Not enough data
8.0
320
Not enough data
7.9
301
Administration
Not enough data
7.9
257
Not enough data
8.7
304
Not enough data
8.9
355
Agentic AI - Inbound Call Tracking
Not enough data
7.4
53
Not enough data
7.7
55
Not enough data
7.7
54
Marketing Operations
Not enough data
8.2
196
Not enough data
8.8
209
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Campaign Activity
Not enough data
8.4
196
Not enough data
8.5
225
Not enough data
7.8
178
Not enough data
8.3
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Categories
Categories
Shared Categories
CallHippo and CallRail are categorized as Contact Center
Unique Categories
CallHippo is categorized as VoIP Providers and Call Center Infrastructure (CCI)
CallRail is categorized as Inbound Call Tracking, AI Voice Assistants, Conversation Intelligence, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, and Live Chat
Reviews
Reviewers' Company Size
CallHippo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Marketing and Advertising
7.6%
Computer Software
7.6%
Education Management
6.3%
Financial Services
3.0%
Other
59.0%
Marketing and Advertising
35.3%
Real Estate
8.6%
Construction
7.3%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.2%
Discussions
How can I get better prices from CallHippo?
5 Comments
PC
they have calling number in contact us or else ask a callback on CHAT support. They will callRead more
CallHippo has no more discussions with answers
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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