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At a Glance
Market Segments
Mid-Market (59.0% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
$49.00 1 Named seat Per Month
Free 3 Agent / 5 Endpoints
C2 ITSM
Star Rating
(40)4.2 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49.00 1 Named seat Per Month
Browse all 2 pricing plansLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that C2 ITSM excels in Device Management with a score of 9.6, highlighting its robust capabilities in managing various devices effectively. In contrast, GoTo Resolve's device management features, while solid, score lower at 8.5, indicating that C2 ITSM may offer a more comprehensive solution for organizations with diverse device needs.
- Reviewers mention that C2 ITSM's Ticketing System is highly rated at 9.8, with users appreciating its automation features for ticket routing and prioritization. GoTo Resolve, while also effective, has a slightly lower ticketing score of 9.6, suggesting that C2 ITSM may provide a more streamlined experience for managing support tickets.
- G2 users highlight that GoTo Resolve shines in Remote Access capabilities, scoring 9.8, which users find particularly useful for providing support to remote employees. C2 ITSM, while offering remote access features, does not match this level of performance, scoring 9.0, indicating that GoTo Resolve may be the better choice for organizations prioritizing remote support.
- Reviewers mention that C2 ITSM's Knowledge Base integration with ticketing is rated at 9.4, which users find beneficial for quick access to information. GoTo Resolve's knowledge base integration, scoring 8.2, is seen as less effective, suggesting that C2 ITSM may better support users in resolving issues quickly.
- Users on G2 report that GoTo Resolve's Session Recording feature, with a score of 8.3, is particularly useful for training and quality assurance. In comparison, C2 ITSM's session recording feature scores higher at 9.0, indicating that it may offer more robust options for capturing and reviewing support sessions.
- Users say that C2 ITSM's Asset Management capabilities are rated at 9.2, with many praising its comprehensive asset tracking features. GoTo Resolve, while providing asset management tools, scores lower at 8.1, suggesting that C2 ITSM may be more effective for organizations needing detailed asset oversight.
Pricing
Entry-Level Pricing
C2 ITSM
C2 ITSM - Named
$49.00
1 Named seat Per Month
C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:
- Incident Management
- Problem Management
- Change Management
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
C2 ITSM
No trial information availableLogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
8.3
35
9.0
356
Ease of Use
8.4
35
9.0
357
Ease of Setup
7.5
25
8.9
189
Ease of Admin
8.3
24
8.9
176
Quality of Support
8.1
35
8.7
308
Has the product been a good partner in doing business?
8.1
24
8.7
166
Product Direction (% positive)
7.8
32
8.0
345
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.7
5
Not enough data
9.7
6
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
8.8
7
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
9.0
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Maintenance
Not enough data
8.9
71
Not enough data
8.4
49
Communication
Not enough data
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Security
Not enough data
8.7
52
Not enough data
8.4
52
Device Support
Not enough data
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Performance
Not enough data
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
9.2
8
8.5
59
8.2
10
8.2
60
9.5
10
8.3
62
9.4
8
8.2
62
8.1
8
8.1
56
Reporting
6.9
8
8.3
73
8.1
8
8.2
72
7.0
5
8.4
58
Access & Usability
Not enough data
8.1
73
7.8
6
8.7
72
8.5
8
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
6
Operating System
Not enough data
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
C2 ITSM and LogMeIn Resolve are categorized as Service Desk
Unique Categories
C2 ITSM is categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Incident Management
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Remote Desktop
Reviews
Reviewers' Company Size
C2 ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
25.6%
Education Management
10.3%
Computer Software
10.3%
Financial Services
7.7%
Information Technology and Services
5.1%
Other
41.0%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Alternatives
Discussions
C2 ITSM has no discussions with answers
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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