Top 10 C2 ITSM Alternatives & Competitors

(40)4.2 out of 5

Many buyers researching C2 ITSM on G2 ultimately choose a competing solution from this list of highly rated tools. Service Desk Software is used by teams seeking simple, time saving platforms with features like automate ticket routing, knowledge base/ticket integration, and surveys, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use.
The best overall alternative to C2 ITSM is Jira Service Management, rated ~4.3 stars on G2 from 961+ reviewers. It is frequently praised for automation and ticket management. Other well-known alternatives to C2 ITSM are:

• ServiceNow IT Service Management – known for incident management and efficiency (G2 star rating ~4.5)
• Freshservice – highly rated for automation and ticketing system (G2 star rating ~4.6)
• SolarWinds Service Desk – offers ticketing system and asset management (G2 star rating ~4.3)
• SysAid – best suited for teams that need customer support and automation (G2 star rating ~4.5)

Browse top options below. Based on G2 review data, C2 ITSM is most commonly used in industries like Service Desk Software, IT Service Management Tools, Incident Management Software. Compare user ratings by vertical to find the best fit.

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Top 10 Alternatives to C2 ITSM Recently Reviewed By G2 Community

Jira Service Management
By Atlassian
4.3/5(986)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Reviewers say compared to C2 ITSM, Jira Service Management is:
Easier to set up
Easier to do business with
Better at meeting requirements
Categories in common with C2 ITSM:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

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ServiceNow IT Service Management
By ServiceNow
4.5/5(2,001)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Reviewers say compared to C2 ITSM, ServiceNow IT Service Management is:
More expensive
Easier to set up
Easier to do business with
Categories in common with C2 ITSM:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

Freshservice
By Freshworks
4.6/5(1,363)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Reviewers say compared to C2 ITSM, Freshservice is:
Easier to set up
Easier to do business with
Better at support
Categories in common with C2 ITSM:
IT Service Management (ITSM) Tools
IT Asset Management
Incident Management
Service Desk

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5(788)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Reviewers say compared to C2 ITSM, SolarWinds Service Desk is:
Easier to set up
Easier to do business with
Better at support
Categories in common with C2 ITSM:
IT Service Management (ITSM) Tools
IT Asset Management
Incident Management
Service Desk

SysAid
By SysAid
4.5/5(756)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Reviewers say compared to C2 ITSM, SysAid is:
Easier to set up
Easier to do business with
Better at support
Categories in common with C2 ITSM:
IT Service Management (ITSM) Tools
Service Desk

LogMeIn Resolve
By GoTo
4.3/5(473)
Product Description
LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.
Reviewers say compared to C2 ITSM, LogMeIn Resolve is:
Easier to set up
Better at meeting requirements
Easier to do business with
Categories in common with C2 ITSM:
IT Asset Management
Service Desk

NinjaOne
By NinjaOne
4.7/5(5,216)
Product Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
Reviewers say compared to C2 ITSM, NinjaOne is:
Easier to set up
Easier to do business with
Better at support
Categories in common with C2 ITSM:
IT Service Management (ITSM) Tools
IT Asset Management
Incident Management

PagerDuty
By PagerDuty
4.5/5(979)
Product Description
PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.
Reviewers say compared to C2 ITSM, PagerDuty is:
Easier to do business with
Better at meeting requirements
Easier to set up
Categories in common with C2 ITSM:
Incident Management

Remote Monitoring and Management
By Atera
4.6/5(1,278)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
Reviewers say compared to C2 ITSM, Remote Monitoring and Management is:
Easier to set up
Easier to do business with
Better at support
Categories in common with C2 ITSM:
IT Service Management (ITSM) Tools
IT Asset Management
Service Desk

xMatters
By Everbridge
4.5/5(794)
Product Description
xMatters is an intelligent communications platform that connects insights from any system to the people that matter.
Reviewers say compared to C2 ITSM, xMatters is:
Easier to set up
Easier to do business with
Better at support
Categories in common with C2 ITSM:
Incident Management