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Compare Broadvoice and GoTo Connect 
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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (70.9% of reviews)
Entry-Level Pricing
$10.00 1 User Per Month
Starting at $27.00 1 User, Per month
Broadvoice
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 User Per Month
Browse all 3 pricing plansGoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in its Fax Number feature, receiving a high score of 9.5, which reviewers mention is particularly beneficial for businesses that still rely on faxing for documentation.
- Reviewers mention that Broadvoice shines in Voicemail to SMS functionality, scoring 9.7, which users say enhances communication efficiency by allowing them to receive voicemails directly as text messages.
- G2 users highlight that GoTo Connect's Desk-to-Desk Calls feature is rated at 9.2, with users appreciating the ease of internal communication, while Broadvoice offers a slightly higher score of 9.4, indicating a more seamless experience.
- Users on G2 report that Broadvoice's Conference Transcripts feature stands out with a score of 9.7, which reviewers say is invaluable for keeping records of discussions, a feature that GoTo Connect lacks significantly with a score of only 6.9.
- Reviewers mention that Broadvoice's File Sharing capability, rated at 9.6, is a strong point, allowing for easy collaboration, while GoTo Connect's score of 8.4 indicates room for improvement in this area.
- Users say that Broadvoice's Video Conferencing feature, scoring 9.5, is highly praised for its reliability and quality, whereas GoTo Connect, with a score of 9.0, is seen as slightly less robust in this aspect.
Pricing
Entry-Level Pricing
Broadvoice
Metered (b-hive Seat)
$10.00
1 User Per Month
- Call Forwarding
- Call Park
- Find Me/Follow Me
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Broadvoice
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
9.1
55
9.0
1,123
Ease of Use
9.4
57
9.0
1,136
Ease of Setup
9.0
29
8.7
797
Ease of Admin
9.2
24
8.9
778
Quality of Support
9.1
55
8.8
1,098
Has the product been a good partner in doing business?
9.4
23
9.1
771
Product Direction (% positive)
9.2
57
8.4
1,088
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
Not enough data
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Generative AI
Not enough data
7.6
12
Functions
Not enough data
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
Not enough data
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Basic Communication
9.5
52
9.2
903
|
Verified
7.6
41
8.0
394
|
Verified
7.7
44
7.8
446
|
Verified
7.9
42
7.9
382
|
Verified
8.5
46
8.7
648
|
Verified
9.1
50
9.1
735
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
8.2
43
8.2
476
|
Verified
Feature Not Available
8.2
502
8.3
46
8.4
505
|
Verified
Advanced Features
8.6
47
8.6
729
|
Verified
8.6
48
9.0
688
|
Verified
9.5
51
9.1
777
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.8
25
Feature Not Available
9.9
25
9.0
100
|
Verified
9.4
24
Feature Not Available
Features
9.5
25
Feature Not Available
9.7
24
Feature Not Available
9.6
24
8.3
81
|
Verified
9.7
24
9.0
108
|
Verified
9.5
24
8.9
95
|
Verified
9.7
24
Feature Not Available
Categories
Categories
Shared Categories
Broadvoice and GoTo Connect are categorized as VoIP Providers, UCaaS Platforms, and Contact Center
Unique Categories
Broadvoice is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Broadvoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.6%
Hospital & Health Care
7.9%
Financial Services
6.3%
Construction
6.3%
Telecommunications
4.8%
Other
54.0%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Broadvoice has no discussions with answers
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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