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Compare Broadvoice and GoTo Connect 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
$10.00 1 User Per Month
Starting at $27.00 1 User, Per month
Broadvoice
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 User Per Month
Browse all 3 pricing plansGoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user-friendliness, with many users highlighting its intuitive setup process and customization features. One user mentioned, "I love the fact that the system is so user friendly and their support team is often so helpful," indicating a strong support system that aids in smooth implementation.
- Users say Broadvoice stands out for its excellent customer service. Reviewers appreciate the responsiveness of the support team, with one noting, "I really appreciate Broadvoice’s great customer service," which is crucial for non-technical staff who may need assistance.
- According to verified reviews, GoTo Connect offers superior call quality, with users praising the "excellent sound quality" and the ability to manage both internal and customer communications effectively. This feature is particularly beneficial for businesses that rely heavily on clear communication.
- Reviewers mention that Broadvoice provides a flexible experience with its mobile app, allowing users to seamlessly switch between devices without losing functionality. One user expressed satisfaction with the app's performance, stating, "I love the flexibility of use between handset and smart phone app."
- G2 reviewers highlight that GoTo Connect is particularly well-suited for small businesses, as evidenced by the majority of its reviews coming from this segment. Users appreciate how it streamlines business communication needs, making it a solid choice for smaller teams.
- Users report that while Broadvoice has a slightly higher star rating, GoTo Connect's larger volume of reviews suggests a more consistent user experience. With 1,362 reviews compared to Broadvoice's 63, GoTo Connect's feedback reflects a broader range of user experiences, providing more reliable insights into its performance.
Pricing
Entry-Level Pricing
Broadvoice
Metered (b-hive Seat)
$10.00
1 User Per Month
- Call Forwarding
- Call Park
- Find Me/Follow Me
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Broadvoice
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
9.1
55
9.0
1,124
Ease of Use
9.4
57
9.0
1,137
Ease of Setup
9.0
29
8.7
798
Ease of Admin
9.2
24
8.9
778
Quality of Support
9.1
55
8.8
1,099
Has the product been a good partner in doing business?
9.4
23
9.1
771
Product Direction (% positive)
9.2
57
8.4
1,089
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Generative AI
Not enough data
7.6
12
Functions
Not enough data
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
Not enough data
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
48
Not enough data
9.0
50
Not enough data
8.5
48
Not enough data
7.5
49
Not enough data
9.1
46
Not enough data
8.0
46
Basic Communication
9.5
52
9.2
903
|
Verified
7.6
41
8.0
394
|
Verified
7.7
44
7.8
446
|
Verified
7.9
42
7.9
382
|
Verified
8.5
46
8.7
648
|
Verified
9.1
50
9.1
735
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
8.2
43
8.2
476
|
Verified
Feature Not Available
8.2
502
8.3
46
8.4
505
|
Verified
Advanced Features
8.6
47
8.6
729
|
Verified
8.6
48
9.0
688
|
Verified
9.5
51
9.1
777
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.8
25
Feature Not Available
9.9
25
9.0
100
|
Verified
9.4
24
Feature Not Available
Features
9.5
25
Feature Not Available
9.7
24
Feature Not Available
9.6
24
8.3
81
|
Verified
9.7
24
9.0
108
|
Verified
9.5
24
8.9
95
|
Verified
9.7
24
Feature Not Available
Categories
Categories
Shared Categories
Broadvoice and GoTo Connect are categorized as VoIP Providers, UCaaS Platforms, and Contact Center
Unique Categories
Broadvoice is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
GoTo Connect is categorized as Customer Communications Management, Online Fax, Auto Dialer, Contact Center Quality Assurance, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
Reviews
Reviewers' Company Size
Broadvoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.6%
Hospital & Health Care
7.9%
Financial Services
6.3%
Construction
6.3%
Telecommunications
4.8%
Other
54.0%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Broadvoice has no discussions with answers
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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