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At a Glance
Market Segments
Enterprise (51.0% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us
$1,080.00 Per Year
Blink
Star Rating
(257)4.7 out of 5
Market Segments
Enterprise (51.0% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about BlinkProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansBlink vs ProProfs Knowledge Base Software
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use. However, reviewers felt that Blink is easier to set up and do business with overall. Both products were equally easy to administer.
- Blink and ProProfs Knowledge Base Software both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that ProProfs Knowledge Base Software is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Blink over ProProfs Knowledge Base Software.
Pricing
Entry-Level Pricing
Blink
Blink pricing
Contact Us
Enterprise discounts available POA
- News feed
- Content hub
- Secure chat
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Blink
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.2
240
9.2
22
Ease of Use
9.3
240
9.5
22
Ease of Setup
9.1
152
8.9
11
Ease of Admin
9.0
135
9.0
10
Quality of Support
9.2
208
9.3
21
Has the product been a good partner in doing business?
9.4
120
8.8
10
Product Direction (% positive)
9.8
238
9.4
19
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.6
90
Not enough data
8.8
108
Not enough data
8.5
98
Not enough data
Business Instant Messaging
6.4
47
Not enough data
6.0
47
Not enough data
Business Instant Messaging
9.3
96
Not enough data
9.2
97
Not enough data
8.4
75
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
9.2
84
Not enough data
8.1
79
Not enough data
8.9
84
Not enough data
7.6
77
Not enough data
8.1
76
Not enough data
Employee Engagement
8.9
84
Not enough data
8.5
78
Not enough data
9.2
83
Not enough data
7.7
74
Not enough data
9.1
82
Not enough data
9.7
10
Not enough data
8.3
9
Not enough data
9.4
9
Not enough data
User Experience & Accessibility - Employee Communications
9.2
8
Not enough data
9.4
8
Not enough data
8.3
7
Not enough data
9.0
8
Not enough data
Content Distribution - Employee Communications
9.4
8
Not enough data
6.0
7
Not enough data
6.4
7
Not enough data
Additional Features - Employee Communications
9.0
8
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Core Features
7.7
19
Not enough data
7.0
17
Not enough data
9.3
18
Not enough data
8.6
19
Not enough data
Additional Features-
8.2
19
Not enough data
6.9
18
Not enough data
7.9
17
Not enough data
Interoperability
8.9
20
Not enough data
8.7
19
Not enough data
8.6
17
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
9.0
7
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
9.6
8
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.2
28
Not enough data
8.6
29
Not enough data
8.0
27
Not enough data
8.6
29
Not enough data
8.7
30
Not enough data
8.6
27
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.3
33
Not enough data
9.2
31
Not enough data
8.9
30
Not enough data
9.0
30
Not enough data
Operations - Frontline Worker Communication Platforms
7.5
30
Not enough data
8.4
33
Not enough data
8.0
27
Not enough data
8.0
27
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Features - Employee Experience Software
7.6
21
Not enough data
9.6
28
Not enough data
People Analytics - Employee Experience Software
8.1
27
Not enough data
8.4
24
Not enough data
Advanced Features - Employee Experience Software
8.8
24
Not enough data
8.1
26
Not enough data
8.7
22
Not enough data
Employee Improvement - Employee Experience Software
7.9
28
Not enough data
8.0
23
Not enough data
8.7
24
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.6
101
Not enough data
8.6
83
Not enough data
Platform Content
8.6
91
Not enough data
8.3
90
Not enough data
8.3
62
Not enough data
7.4
70
Not enough data
Platform Additional Functionality
8.9
103
Not enough data
8.3
62
Not enough data
9.1
100
Not enough data
8.9
95
Not enough data
Platform
8.5
111
Not enough data
8.5
94
Not enough data
8.5
64
Not enough data
9.1
126
Not enough data
9.2
125
Not enough data
9.1
111
Not enough data
8.7
118
Not enough data
8.6
107
Not enough data
Categories
Categories
Shared Categories
Blink and ProProfs Knowledge Base Software share no categories
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, Knowledge Base, and IT Documentation
Reviews
Reviewers' Company Size
Blink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Transportation/Trucking/Railroad
47.0%
Hospital & Health Care
8.7%
Logistics and Supply Chain
3.6%
Hospitality
3.2%
Real Estate
2.8%
Other
34.8%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Is it possible to add a calendar in Hub that everyone could view so they know when events are?
1 Comment
Official Response from Blink
Hi Jenny,
thank you for getting in touch. Great to hear that you would like a company calendar to keep up to date with upcoming events. Unfortunately, it...Read more
is there a way to set a folder up on the blink that only selected people can see
1 Comment
Official Response from Blink
Hi Robert, thanks for your question. Absolutely! Blink runs on the concept of teams and users will only see content (including folders) that is shared with...Read more
Is it possible to add a calendar in Hub that everyone could view so they know when events are?
1 Comment
Official Response from Blink
Hello Jenny, Georgie here from the Blink Marketing team.
YES! This is possible - and very handy. Here is the help article to talk you through getting...Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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