Compare Balto and Zendesk Contact Center 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(587)4.8 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoZendesk Contact Center
Star Rating
(284)4.6 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in providing real-time support during calls, with users highlighting its ability to offer talking prompts that help navigate unexpected objections. This feature has been particularly beneficial for agents dealing with diverse customer interactions, including those in Spanish.
- Users say that Zendesk Contact Center stands out for its intuitive interface and seamless omnichannel capabilities, making it easy for both agents and managers to navigate. Reviewers appreciate how the platform simplifies the workflow, allowing for quick transitions between tickets and profiles.
- According to verified reviews, Balto's implementation process is praised for its ease, with many users noting that the initial setup was straightforward. This quick onboarding allows teams to start benefiting from the software almost immediately, enhancing overall productivity.
- Reviewers mention that Zendesk Contact Center provides excellent visibility into workflows, which helps teams manage their tasks more effectively. Users appreciate the robust reporting and dashboard features that make it easy to track performance and response times.
- G2 reviewers highlight Balto's strong focus on coaching and performance improvement, with features like the customizable Notetaker that pulls essential information during calls. This capability not only aids in compliance but also enhances agents' skills over time.
- Users report that while Zendesk Contact Center offers solid support, Balto's quality of support is often rated higher, with users noting that Balto is always present in the background, ready to assist and provide coaching opportunities, which can significantly improve agent performance.
Pricing
Entry-Level Pricing
Balto
No pricing availableZendesk Contact Center
No pricing availableFree Trial
Balto
No trial information availableZendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
9.5
417
9.0
209
Ease of Use
9.6
420
9.2
219
Ease of Setup
9.6
228
9.0
113
Ease of Admin
9.4
121
9.1
101
Quality of Support
9.6
405
9.4
208
Has the product been a good partner in doing business?
9.8
123
9.3
97
Product Direction (% positive)
9.8
383
8.9
189
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.8
22
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.3
24
Generative AI
Not enough data
Not enough data
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
9.3
200
Not enough data
Not enough data
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
9.7
126
9.5
162
9.2
118
9.5
160
9.1
122
Engagement
9.6
170
9.5
124
9.6
164
9.2
122
9.5
168
8.8
107
Performance
9.5
164
9.4
113
9.7
167
9.8
84
Generative AI
9.3
129
9.0
23
9.3
128
9.1
23
Channels
Not enough data
8.3
11
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
8.1
6
Not enough data
9.0
12
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
7.9
7
Not enough data
8.1
8
Not enough data
8.9
9
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.1
7
Not enough data
9.2
11
Not enough data
8.7
15
Not enough data
8.3
8
Not enough data
8.8
7
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
153
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
147
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
84
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Zendesk Contact Center are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
Zendesk Contact Center is categorized as AI Voice Assistants, Auto Dialer, Call Center Infrastructure (CCI), Call Compliance, Contact Center Knowledge Base, Conversational Marketing, Outbound Call Tracking, Contact Center, and Contact Center Workforce
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.2%
Consumer Services
9.4%
Financial Services
5.1%
Telecommunications
4.2%
Hospital & Health Care
3.9%
Other
27.2%
Computer Software
16.5%
Information Technology and Services
13.2%
Consumer Services
8.8%
Financial Services
5.5%
Computer Games
4.0%
Other
51.8%
Alternatives
Discussions
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement.
We realized...Read more
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
