1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Zendesk Contact Center Discussions](https://www.g2.com/products/zendesk-contact-center/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") ![Reward for good Zendesk Contact Center reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35795/medal.svg "Reward for good Zendesk Contact Center reviews") ](/products/zendesk-contact-center/reviews) [ Zendesk Contact Center ](/products/zendesk-contact-center/reviews) (314)4.5/5 Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. Show More * * * ### 70.0 Nps Score Already have Zendesk Contact Center? ### All Zendesk Contact Center Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Klaus used for? ](/discussions/what-is-klaus-used-for) What is Klaus used for? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.&title=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%0aAsk+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%0aAsk+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Zendesk Contact Center Posted by Zendesk Contact Center More Options - [ # What integrations does Local Measure offer? ](/discussions/what-integrations-does-local-measure-offer) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Content Distribution Software ](https://www.g2.com/tags/content-distribution-software)[ Guest Wi-Fi Providers ](https://www.g2.com/tags/guest-wi-fi-providers) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.&title=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%0aAsk+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%0aAsk+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Zendesk Contact Center Posted by Zendesk Contact Center More Options - [ # What's included in the Local Measure platform? ](/discussions/what-s-included-in-the-local-measure-platform) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Content Distribution Software ](https://www.g2.com/tags/content-distribution-software)[ Guest Wi-Fi Providers ](https://www.g2.com/tags/guest-wi-fi-providers) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.&title=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%0aAsk+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%0aAsk+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Zendesk Contact Center Posted by Zendesk Contact Center More Options - [ # What kind of businesses use Local Measure? ](/discussions/what-kind-of-businesses-use-local-measure) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Content Distribution Software ](https://www.g2.com/tags/content-distribution-software)[ Guest Wi-Fi Providers ](https://www.g2.com/tags/guest-wi-fi-providers) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.&title=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%0aAsk+Zendesk+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Zendesk+Contact+Center+Discussions+section.) 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Answer a few questions to help the Zendesk Contact Center community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-contact-center%2Fdiscuss%3Fsmall_ask%3Dzendesk-contact-center) No ## Top Contributors in Zendesk Contact Center 1 AB Loading... ### [Anne B.](https://www.g2.com/users/7b55fabc-564c-4277-b8b5-6980ce0c8ec4 "Anne B.") 3 pts