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Compare Azure Bot Service and LivePerson 
Featured Products
At a Glance
Market Segments
Enterprise (53.3% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
No pricing available
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Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceLivePerson
Star Rating
(197)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
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Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a seamless customer engagement experience, with users highlighting its robust AI support that enhances interactions across various communication channels. This flexibility allows customers to choose their preferred method of engagement, which is a significant advantage for businesses looking to improve customer satisfaction.
- Users say that Azure Bot Service simplifies the development process, making it easier for teams to build AI-based chatbots. Reviewers appreciate the integration capabilities with tools like LUIS and QnA Maker, allowing for custom bot logic using familiar programming languages such as C# and Python, which can be a strong point for developers.
- According to verified reviews, LivePerson stands out with its high ratings in ease of setup and administration, making it a user-friendly option for businesses. Users have noted the intuitive onboarding process and the ability to track important metrics, which helps in monitoring progress towards KPIs.
- Reviewers mention that while Azure Bot Service has a solid foundation for building chatbots, it faces challenges in user support, with some users expressing a desire for more comprehensive assistance. This could be a consideration for teams that may require more guidance during implementation.
- Users highlight that LivePerson's ability to automate customer interactions is a game-changer, with many praising its effectiveness in maintaining AI-powered conversations. This feature not only enhances customer engagement but also streamlines operations for businesses.
- G2 reviewers note that while both platforms have similar scores in meeting requirements, LivePerson's overall user satisfaction is significantly higher, indicating that it may provide a more fulfilling experience for everyday users compared to Azure Bot Service.
Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableLivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Azure Bot Service
No trial information availableLivePerson
No trial information availableRatings
Meets Requirements
8.6
11
8.6
161
Ease of Use
8.3
11
8.4
164
Ease of Setup
7.3
10
8.1
92
Ease of Admin
7.7
10
8.2
77
Quality of Support
7.1
11
8.4
161
Has the product been a good partner in doing business?
8.3
10
8.1
79
Product Direction (% positive)
7.4
9
5.6
158
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Agent Performance Management
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.1
55
Not enough data
8.2
59
Not enough data
8.3
60
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
6
Not enough data
8.9
6
Responses
Not enough data
8.9
14
Not enough data
8.7
15
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
11
Platform
Not enough data
9.2
15
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.3
15
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Generative AI
Not enough data
8.7
10
Not enough data
9.0
10
Conversational Platform
Not enough data
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Support Automation
Not enough data
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Generative AI
Not enough data
8.3
10
Not enough data
8.7
10
Customer Support
Not enough data
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Automation
Not enough data
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.9
9
Communication
Not enough data
9.0
35
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
7.7
19
Not enough data
8.6
27
|
Verified
Not enough data
8.4
15
|
Verified
Internal Use
Not enough data
7.8
31
|
Verified
Not enough data
8.3
26
|
Verified
Not enough data
8.6
22
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
7.8
29
|
Verified
Generative AI
Not enough data
8.3
5
Self-Service Experience
Not enough data
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Self-Service Platform
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Agentic AI - Customer Self-Service
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Process
Not enough data
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Insight
Not enough data
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.5
7
Automation
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
9.3
7
Autonomy
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Azure Bot Service and LivePerson are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, SAP Store, and AI Voice Assistants
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Internet
15.3%
Retail
14.8%
Telecommunications
8.0%
Information Technology and Services
6.3%
Computer Software
4.5%
Other
51.1%
Alternatives
Discussions
Azure Bot Service has no discussions with answers
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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