Compare Atera and JumpCloud 
Featured Products
At a Glance
Market Segments
Small-Business (60.7% of reviews)
Mid-Market (54.0% of reviews)
Entry-Level Pricing
Free Trial
$3.00 1 User Per Month
Atera
Star Rating
(1,069)4.6 out of 5
Market Segments
Small-Business (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansJumpCloud
Star Rating
(3,937)4.5 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in its user-friendly interface, making it easy for teams to manage patching and tickets without a large workforce. Users appreciate the intuitive design, which allows for quick navigation and customization of dashboards.
- Users say that JumpCloud stands out for its unified identity and access management, simplifying IT operations by providing a single platform for managing user access across various devices. This capability is particularly praised for reducing operational complexity in multi-OS environments.
- Reviewers mention that Atera's licensing structure is advantageous for managed service providers (MSPs), as it counts by technician rather than by endpoint. This approach allows for scalable growth without incurring excessive costs, which is a significant benefit for small businesses.
- According to verified reviews, JumpCloud's ability to support multiple operating systems from a single interface is a major plus, with users highlighting its effectiveness in managing Windows, macOS, and Linux devices seamlessly.
- G2 reviewers report that Atera's quick implementation process is a strong point, with many users noting that the initial setup is straightforward and does not require extensive technical knowledge, making it accessible for smaller teams.
- Users say that while JumpCloud offers robust features for device management, some find that its learning curve can be steeper compared to Atera, particularly for those new to IT management tools. However, once familiar, users appreciate the comprehensive capabilities it provides.
Pricing
Entry-Level Pricing
JumpCloud
Cloud Directory
$3.00
1 User Per Month
- For pricing please visit: https://jumpcloud.com/pricing
Free Trial
Atera
Free Trial is available
JumpCloud
Free Trial is available
Ratings
Meets Requirements
8.8
874
8.8
3,155
Ease of Use
9.2
951
9.0
3,188
Ease of Setup
9.1
803
8.8
2,947
Ease of Admin
9.0
595
9.0
2,721
Quality of Support
9.0
830
8.8
2,880
Has the product been a good partner in doing business?
9.2
587
9.0
2,583
Product Direction (% positive)
9.4
861
9.3
3,055
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
Authentication Options
Not enough data
9.1
1437
Not enough data
8.9
1376
Not enough data
9.1
1394
Not enough data
9.0
1356
Not enough data
8.9
1278
Not enough data
8.8
1203
Access Control Types
Not enough data
8.9
1307
Not enough data
8.9
1268
Not enough data
8.6
1240
Not enough data
8.4
1050
Not enough data
8.4
1115
Administration
Not enough data
8.8
1161
Not enough data
9.2
1331
Not enough data
9.1
1377
Not enough data
8.7
1328
Not enough data
8.8
1315
Platform
Not enough data
9.1
1317
Not enough data
8.8
1082
Not enough data
9.0
1228
Not enough data
8.5
1057
Not enough data
8.2
1231
Not enough data
8.4
1179
Not enough data
8.5
1117
User on/off Boarding
Not enough data
8.6
633
Not enough data
8.6
732
|
Verified
Not enough data
8.8
797
|
Verified
Not enough data
8.9
757
|
Verified
Not enough data
9.0
735
|
Verified
Not enough data
8.2
571
User Maintenance
Not enough data
8.9
790
|
Verified
Not enough data
8.6
725
|
Verified
Not enough data
8.5
647
|
Verified
Governance
Not enough data
8.0
579
Not enough data
8.3
636
|
Verified
Administration
Not enough data
8.1
751
|
Verified
Not enough data
7.4
577
Not enough data
8.6
759
|
Verified
Not enough data
8.3
623
|
Verified
Tracking
Not enough data
8.3
19
Not enough data
9.0
20
Not enough data
Feature Not Available
Management
Not enough data
8.9
19
Not enough data
8.5
19
Not enough data
9.1
19
Insights
Not enough data
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Agentic AI - SaaS Spend Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
600
|
Verified
Not enough data
8.3
80
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
615
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.6
597
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
Not enough data
Service Management
9.1
600
|
Verified
Not enough data
8.7
86
Not enough data
8.6
109
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Access Control
Not enough data
8.8
1346
Not enough data
8.9
1316
Not enough data
8.5
1247
Not enough data
8.3
1069
Administration
Not enough data
8.7
1215
Not enough data
8.7
1337
Not enough data
8.5
1128
Not enough data
8.5
1278
Functionality
Not enough data
9.0
1320
Not enough data
9.1
1307
Not enough data
8.9
1238
Scope
6.8
30
Feature Not Available
7.9
33
9.1
368
Security
7.9
32
8.5
360
7.2
30
Feature Not Available
5.7
27
8.7
347
Management
8.0
28
9.1
356
7.7
27
8.9
351
7.5
26
8.9
356
7.8
28
8.7
344
6.1
25
8.1
327
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Feature Not Available
7.5
10
Feature Not Available
7.7
10
Feature Not Available
8.0
10
Feature Not Available
7.7
10
Feature Not Available
7.8
10
Feature Not Available
8.0
10
Feature Not Available
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Administration
Not enough data
9.0
577
Not enough data
Feature Not Available
Not enough data
8.8
531
Not enough data
8.8
527
Not enough data
9.1
564
Not enough data
8.7
510
Functionality
Not enough data
9.2
550
Not enough data
9.2
545
Not enough data
8.6
468
Not enough data
8.6
436
Not enough data
9.1
535
Not enough data
9.0
527
Not enough data
8.7
488
Not enough data
8.3
81
Not enough data
8.9
473
Not enough data
8.7
440
Monitoring
Not enough data
8.7
514
Not enough data
8.6
533
Not enough data
Feature Not Available
Reporting
Not enough data
8.6
514
Not enough data
8.5
517
Functionality
Not enough data
8.8
906
Not enough data
8.8
939
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
9.0
1045
Not enough data
9.2
1067
Not enough data
8.7
1022
Not enough data
8.8
994
Not enough data
Feature Not Available
Compliance
Not enough data
8.7
804
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Functionality
Not enough data
9.0
1402
Not enough data
8.4
1200
Not enough data
9.1
1355
Not enough data
9.0
1349
Not enough data
9.2
1385
Not enough data
9.1
1343
Type
Not enough data
8.2
1060
Not enough data
9.0
1362
Reporting
Not enough data
8.4
1250
Not enough data
8.4
1286
Not enough data
8.5
160
Not enough data
8.4
161
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.8
155
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.7
163
Not enough data
8.7
157
Generative AI - Identity and Access Management (IAM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
8.5
582
8.4
436
8.1
560
7.3
381
8.0
539
9.0
440
8.3
572
8.2
420
Feature Not Available
8.2
439
Feature Not Available
Maintenance
8.9
439
8.8
584
7.8
389
7.8
515
Communication
Feature Not Available
7.9
518
6.0
362
Feature Not Available
6.1
355
Feature Not Available
6.9
366
Feature Not Available
Security
7.8
378
8.8
557
8.0
386
8.8
549
Device Support
7.4
389
Feature Not Available
8.2
394
8.9
565
8.2
391
8.9
562
Performance
8.2
424
8.5
567
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Not enough data
Reporting
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
1070
Operating System
Not enough data
9.0
1131
Not enough data
8.7
1144
Not enough data
8.2
989
Management
Not enough data
8.5
1120
Not enough data
8.3
1053
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1052
Security
Not enough data
8.8
1087
Not enough data
Feature Not Available
Agentic AI - Mobile Device Management (MDM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Generative AI - Security Compliance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and JumpCloud are categorized as Unified Endpoint Management (UEM) and Remote Support
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JumpCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Hospital & Health Care
3.1%
Telecommunications
3.1%
Other
47.7%
Information Technology and Services
22.4%
Computer Software
12.6%
Financial Services
8.0%
Computer & Network Security
7.3%
Hospital & Health Care
2.8%
Other
47.0%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is JumpCloud used for?
8 Comments
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
What is JumpCloud used for?
3 Comments
KG
Not just SSO.
We use JumpCloud for device management (policy groups, MDM), security management (MFA), user authentication (LDAP, Radius) and user management. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
