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At a Glance
Market Segments
Small-Business (60.3% of reviews)
Mid-Market (53.4% of reviews)
Entry-Level Pricing
Free Trial
$3.00 1 User Per Month
Atera
Star Rating
(948)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansJumpCloud
Star Rating
(3,739)4.5 out of 5
Market Segments
Mid-Market (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in ease of use with a score of 9.2, making it a favorite among small businesses. Reviewers mention that the intuitive interface allows for quick navigation and efficient task management.
- Reviewers mention that JumpCloud shines in multi-OS support, scoring 9.1, which is particularly beneficial for organizations using a diverse range of operating systems. Users on G2 appreciate the seamless integration across platforms.
- Users say that Atera's remote wiping feature, while scoring lower at 5.7, is still effective for basic needs, but JumpCloud's robust remote wiping capabilities, scoring 8.7, are highlighted as a critical advantage for security-conscious businesses.
- Reviewers mention that Atera's session recording feature, scoring 7.3, is less comprehensive compared to JumpCloud's 8.0 score, which users find valuable for training and compliance purposes.
- G2 users report that Atera's quality of support, rated at 9.0, is a strong point, with many praising the responsiveness and helpfulness of the support team, while JumpCloud's support, at 8.8, is noted as good but slightly less responsive.
- Users on G2 highlight that Atera's product direction score of 9.4 indicates a strong commitment to continuous improvement, with reviewers mentioning frequent updates and feature enhancements that align with user feedback.
Pricing
Entry-Level Pricing
JumpCloud
Cloud Directory
$3.00
1 User Per Month
- For pricing please visit: https://jumpcloud.com/pricing
Free Trial
Atera
Free Trial is available
JumpCloud
Free Trial is available
Ratings
Meets Requirements
8.9
835
8.8
3,058
Ease of Use
9.2
854
9.0
3,089
Ease of Setup
9.1
708
8.8
2,849
Ease of Admin
9.0
578
9.0
2,669
Quality of Support
9.0
794
8.8
2,790
Has the product been a good partner in doing business?
9.2
572
9.0
2,533
Product Direction (% positive)
9.4
823
9.3
2,962
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
298
Not enough data
8.3
290
Not enough data
8.2
284
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Authentication Options
Not enough data
9.1
1418
Not enough data
8.9
1365
Not enough data
9.1
1376
Not enough data
9.0
1347
Not enough data
8.9
1269
Not enough data
8.8
1198
Access Control Types
Not enough data
8.9
1292
Not enough data
8.9
1263
Not enough data
8.6
1228
Not enough data
8.3
1048
Not enough data
8.4
1110
Administration
Not enough data
8.8
1154
Not enough data
9.2
1320
Not enough data
9.1
1362
Not enough data
8.7
1324
Not enough data
8.8
1308
Platform
Not enough data
9.1
1305
Not enough data
8.8
1080
Not enough data
9.0
1228
Not enough data
8.5
1054
Not enough data
8.2
1225
Not enough data
8.4
1174
Not enough data
8.5
1116
User on/off Boarding
Not enough data
8.6
632
Not enough data
8.6
729
|
Verified
Not enough data
8.8
795
|
Verified
Not enough data
8.9
748
|
Verified
Not enough data
9.0
730
|
Verified
Not enough data
8.2
570
User Maintenance
Not enough data
8.9
787
|
Verified
Not enough data
8.5
724
|
Verified
Not enough data
8.5
646
|
Verified
Governance
Not enough data
8.0
578
Not enough data
8.3
633
|
Verified
Administration
Not enough data
8.1
748
|
Verified
Not enough data
7.4
576
Not enough data
8.6
756
|
Verified
Not enough data
8.3
621
|
Verified
Tracking
Not enough data
8.3
19
Not enough data
9.0
20
Not enough data
Feature Not Available
Management
Not enough data
8.9
19
Not enough data
8.5
19
Not enough data
9.1
19
Insights
Not enough data
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Agentic AI - SaaS Spend Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.5
156
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
152
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
153
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
151
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
578
|
Verified
Not enough data
8.4
69
Not enough data
8.0
66
Not enough data
Monitoring and Management
9.1
572
|
Verified
Not enough data
8.3
539
|
Verified
Not enough data
8.3
535
|
Verified
Not enough data
8.6
569
|
Verified
Not enough data
8.3
70
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
70
Not enough data
Service Management
9.1
570
|
Verified
Not enough data
8.5
69
Not enough data
8.3
77
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
Not enough data
7.6
73
Not enough data
7.8
72
Not enough data
7.6
73
Not enough data
7.7
72
Not enough data
7.5
73
Not enough data
7.4
73
Not enough data
Access Control
Not enough data
8.8
1338
Not enough data
8.9
1309
Not enough data
8.5
1229
Not enough data
8.3
1066
Administration
Not enough data
8.6
1196
Not enough data
8.7
1307
Not enough data
8.4
1107
Not enough data
8.5
1258
Functionality
Not enough data
9.0
1284
Not enough data
9.1
1279
Not enough data
8.9
1234
Scope
6.8
30
Feature Not Available
8.0
32
9.1
362
Security
7.9
32
8.5
361
7.2
30
Feature Not Available
5.7
27
8.7
349
Management
8.0
28
9.1
357
7.7
27
8.9
352
7.5
26
8.9
356
7.8
28
8.7
347
6.1
25
8.1
330
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Feature Not Available
7.5
10
Feature Not Available
7.7
10
Feature Not Available
8.0
10
Feature Not Available
7.7
10
Feature Not Available
7.8
10
Feature Not Available
8.0
10
Feature Not Available
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Administration
Not enough data
9.0
576
Not enough data
Feature Not Available
Not enough data
8.8
530
Not enough data
8.8
526
Not enough data
9.1
564
Not enough data
8.7
510
Functionality
Not enough data
9.2
548
Not enough data
9.2
544
Not enough data
8.6
468
Not enough data
8.6
434
Not enough data
9.1
534
Not enough data
9.0
526
Not enough data
8.7
487
Not enough data
8.3
80
Not enough data
8.9
472
Not enough data
8.7
440
Monitoring
Not enough data
8.7
513
Not enough data
8.6
532
Not enough data
Feature Not Available
Reporting
Not enough data
8.6
514
Not enough data
8.5
516
Functionality
Not enough data
8.8
902
Not enough data
8.8
936
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
9.0
1042
Not enough data
9.2
1062
Not enough data
8.7
1019
Not enough data
8.8
992
Not enough data
Feature Not Available
Compliance
Not enough data
8.7
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Functionality
Not enough data
9.0
1394
Not enough data
8.4
1197
Not enough data
9.1
1346
Not enough data
9.0
1345
Not enough data
9.2
1380
Not enough data
9.1
1336
Type
Not enough data
8.2
1060
Not enough data
9.0
1356
Reporting
Not enough data
8.4
1248
Not enough data
8.4
1286
Not enough data
8.5
161
Not enough data
8.4
162
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.8
157
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.6
161
Not enough data
8.7
159
Generative AI - Identity and Access Management (IAM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
8.5
578
8.4
436
8.1
558
7.3
383
8.0
536
9.0
439
8.3
569
8.2
421
Feature Not Available
8.2
440
Feature Not Available
Maintenance
8.9
440
8.8
582
7.8
391
7.8
513
Communication
Feature Not Available
7.9
517
6.1
364
Feature Not Available
6.1
357
Feature Not Available
6.9
368
Feature Not Available
Security
7.8
380
8.8
554
8.0
388
8.8
546
Device Support
7.4
390
Feature Not Available
8.2
394
8.9
559
8.2
392
8.9
558
Performance
8.3
425
8.5
564
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
1064
Operating System
Not enough data
8.9
1117
Not enough data
8.7
1130
Not enough data
8.2
983
Management
Not enough data
8.5
1114
Not enough data
8.3
1053
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1051
Security
Not enough data
8.8
1082
Not enough data
Feature Not Available
Agentic AI - Mobile Device Management (MDM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Generative AI - Security Compliance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and JumpCloud are categorized as Unified Endpoint Management (UEM) and Remote Support
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JumpCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer & Network Security
13.4%
Hospital & Health Care
3.4%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.4%
Information Technology and Services
22.5%
Computer Software
12.3%
Financial Services
8.0%
Computer & Network Security
7.2%
Hospital & Health Care
2.8%
Other
47.2%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is JumpCloud used for?
8 Comments
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
What is JumpCloud used for?
3 Comments
KG
Not just SSO.
We use JumpCloud for device management (policy groups, MDM), security management (MFA), user authentication (LDAP, Radius) and user management. Read more
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