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Atera
Atera
(951)
4.6 out of 5
Atera
By Atera
Optimized for quick response
Jira
Jira
(7,222)
4.3 out of 5
Jira
By Atlassian
At a Glance
Atera
Atera
Star Rating
(951)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Jira
Jira
Star Rating
(7,222)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Atera excels in ease of use, scoring 9.2 compared to Jira's 8.1. Reviewers mention that Atera's intuitive interface and streamlined workflows make it easier for teams to adopt and utilize effectively.
  • Reviewers mention that Atera's setup process is notably simpler, with a score of 9.1 versus Jira's 7.9. Users say that Atera's guided setup and quick onboarding features significantly reduce the time to get started.
  • G2 users highlight Atera's superior quality of support, scoring 9.0 compared to Jira's 8.3. Users report that Atera's responsive customer service and extensive knowledge base provide valuable assistance when needed.
  • Users on G2 note that Atera shines in personalization options, achieving a score of 9.8 against Jira's 9.4. Reviewers mention that Atera allows for extensive customization of dashboards and reports, catering to specific business needs.
  • Reviewers mention that both products score equally in meeting requirements at 8.9, but users say that Atera's features, such as integrated ticketing and remote monitoring, are particularly beneficial for small businesses.
  • Users report that Atera outperforms Jira in problem-solving capabilities, with a score of 9.8 compared to Jira's 9.0. Reviewers mention that Atera's proactive alerts and automated troubleshooting tools help teams resolve issues more efficiently.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Jira
Free
Free
10 Users Per Month
Browse all 4 pricing plans
Free Trial
Atera
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.9
835
8.9
5,907
Ease of Use
9.2
854
8.1
5,979
Ease of Setup
9.1
708
7.9
2,198
Ease of Admin
9.0
578
7.6
1,469
Quality of Support
9.0
794
8.3
4,602
Has the product been a good partner in doing business?
9.2
572
8.5
1,331
Product Direction (% positive)
9.4
823
8.4
5,735
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
328
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
298
Not enough data
8.3
290
Not enough data
8.2
284
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Project ManagementHide 34 FeaturesShow 34 Features
Not enough data
8.4
744
Tasks
Not enough data
9.2
614
Not enough data
8.9
607
Not enough data
9.1
611
Not enough data
8.7
597
Not enough data
8.5
577
Not enough data
8.2
574
Not enough data
8.5
591
Not enough data
8.4
527
Projects
Not enough data
8.9
586
Not enough data
8.7
564
Not enough data
8.2
542
Not enough data
8.4
549
Not enough data
8.6
559
Not enough data
7.7
490
Not enough data
9.1
530
Not enough data
8.3
546
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
535
Resource Management
Not enough data
8.3
525
Not enough data
8.3
531
Not enough data
8.5
526
Project Monitoring
Not enough data
8.4
515
Not enough data
8.4
524
Not enough data
8.7
547
Generative AI
Not enough data
7.4
454
Not enough data
7.5
453
Agentic AI - Project Management
Not enough data
7.4
321
Not enough data
7.7
323
Not enough data
7.8
329
Not enough data
7.6
318
Not enough data
7.6
323
Not enough data
7.5
322
Not enough data
7.9
328
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
169
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.5
156
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
152
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
153
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
151
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
609
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
578
|
Verified
Not enough data
8.4
69
Not enough data
8.0
66
Not enough data
Monitoring and Management
9.1
572
|
Verified
Not enough data
8.3
539
|
Verified
Not enough data
8.3
535
|
Verified
Not enough data
8.6
569
|
Verified
Not enough data
8.3
70
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
70
Not enough data
Service Management
9.1
570
|
Verified
Not enough data
8.5
69
Not enough data
8.3
77
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
Not enough data
7.6
73
Not enough data
7.8
72
Not enough data
7.6
73
Not enough data
7.7
72
Not enough data
7.5
73
Not enough data
7.4
73
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
33
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
300
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Bug TrackingHide 9 FeaturesShow 9 Features
Not enough data
8.4
2,107
Bug Reporting
Not enough data
8.8
1814
Not enough data
8.8
1771
Not enough data
8.8
1845
Bug Monitoring
Not enough data
8.6
1758
Not enough data
8.9
1860
Not enough data
8.8
1738
Agentic AI - Bug Tracking
Not enough data
7.6
272
Not enough data
7.7
275
Not enough data
7.7
273
AIOps PlatformsHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
233
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
9.2
53
Responses
9.8
9
9.4
38
9.1
9
9.3
38
9.6
9
9.4
38
Automation - AI Agents
Feature Not Available
8.9
37
Feature Not Available
9.0
36
Feature Not Available
9.0
37
Feature Not Available
9.3
37
Feature Not Available
9.3
37
Platform
9.6
9
9.3
38
9.6
9
9.4
39
9.2
8
9.3
38
Autonomy - AI Agents
9.3
9
8.9
37
9.6
9
9.1
37
9.6
9
9.2
37
9.8
9
9.1
37
Generative AI
9.6
9
9.2
39
9.6
9
9.1
37
Remote SupportHide 18 FeaturesShow 18 Features
7.8
467
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
383
Not enough data
9.0
439
Not enough data
8.2
421
Not enough data
8.2
440
Not enough data
Maintenance
8.9
440
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
390
Not enough data
8.2
394
Not enough data
8.2
392
Not enough data
Performance
8.3
425
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
281
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.5
12
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
229
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product ManagementHide 12 FeaturesShow 12 Features
Not enough data
8.5
3,755
Communication
Not enough data
8.4
2698
Not enough data
8.2
2557
Not enough data
8.2
2468
Planning
Not enough data
8.7
3173
Not enough data
8.8
3253
Not enough data
8.8
2991
Not enough data
8.7
3095
Not enough data
8.3
2689
Workflow Management
Not enough data
8.6
3041
Not enough data
8.8
3300
Not enough data
7.9
2298
Not enough data
8.4
2533
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
Jira
Jira
Atera and Jira are categorized as AI Agents For Business Operations
Unique Categories
Atera
Jira
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
60.3%
Mid-Market(51-1000 emp.)
35.5%
Enterprise(> 1000 emp.)
4.2%
Jira
Jira
Small-Business(50 or fewer emp.)
23.5%
Mid-Market(51-1000 emp.)
43.7%
Enterprise(> 1000 emp.)
32.9%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.9%
Computer & Network Security
13.4%
Hospital & Health Care
3.4%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.4%
Jira
Jira
Information Technology and Services
24.1%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.3%
Alternatives
Atera
Atera Alternatives
NinjaOne
NinjaOne
Add NinjaOne
SuperOps
SuperOps
Add SuperOps
TeamViewer
TeamViewer
Add TeamViewer
Action1
Action1
Add Action1
Jira
Jira Alternatives
ClickUp
ClickUp
Add ClickUp
Asana
Asana
Add Asana
Teamwork.com
Teamwork.com
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Shortcut
Shortcut
Add Shortcut
Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
Jira
Jira Discussions
Is Jira a good tool?
12 Comments
Mahendra P.
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
Cindy S.
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
Varun C.
VC
help teams plan sprints, manage backlogsRead more
See all discussions
Ask Atera a QuestionContact Atera
Ask Jira a QuestionContact Jira

Spotlight Categories

Add Product
Atera
Atera
Optimized for quick response
Jira
Jira