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Compare Atera and ISL Online 
Featured Products
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Free Trial
$16.90
Atera
Star Rating
(1,003)4.6 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansISL Online
Star Rating
(548)4.6 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ISL Online. Users appreciate features like automated monitoring and patch deployment, which enhance device health visibility and ensure endpoints are up to date.
- According to verified reviews, Atera has a much larger volume of recent feedback, indicating a more active user base. With 82 recent reviews compared to ISL Online's 24, potential buyers can feel more confident in the reliability of Atera's performance and user experience.
- Users say that both Atera and ISL Online are easy to use, but Atera's interface is often highlighted as more straightforward, making it easier to implement. Reviewers note that Atera's AI filtering feature effectively reduces false alarms, enhancing the overall user experience.
- Reviewers mention that while ISL Online is praised for its simplicity and GDPR compliance, Atera's comprehensive monitoring tools provide a more robust solution for proactive IT management. Users find Atera's automated monitoring thresholds particularly helpful in preventing outages.
- Users highlight that Atera's support quality is commendable, with many noting the product as a good business partner. In contrast, while ISL Online also receives positive feedback for customer support, Atera's higher satisfaction ratings suggest a more favorable experience overall.
- According to recent user feedback, ISL Online shines in its ease of integration into existing systems, making it a solid choice for businesses looking for a quick setup. However, Atera's advanced features and proactive monitoring capabilities may offer more long-term value for users with complex IT needs.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
Free Trial
Atera
Free Trial is available
ISL Online
Free Trial is available
Ratings
Meets Requirements
8.9
854
8.9
460
Ease of Use
9.2
907
9.3
493
Ease of Setup
9.1
760
9.1
431
Ease of Admin
9.0
585
9.0
379
Quality of Support
9.0
811
9.1
425
Has the product been a good partner in doing business?
9.2
578
9.1
362
Product Direction (% positive)
9.4
841
9.3
460
Features by Category
Ticket and Case Management
8.6
302
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
293
Not enough data
7.8
303
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
306
Not enough data
8.5
303
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
153
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
155
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
152
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
593
|
Verified
Not enough data
8.3
79
Not enough data
8.1
74
Not enough data
Monitoring and Management
9.1
598
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
587
|
Verified
Not enough data
8.3
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
92
Not enough data
Service Management
9.1
589
|
Verified
Not enough data
8.7
82
Not enough data
8.7
100
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
85
Not enough data
7.6
80
Not enough data
7.9
80
Not enough data
7.7
80
Not enough data
7.8
79
Not enough data
7.6
81
Not enough data
7.5
80
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
440
9.0
341
8.4
437
8.6
339
7.3
383
8.3
316
9.0
441
8.8
339
8.2
422
8.7
318
8.2
441
8.8
329
Maintenance
8.9
441
8.8
327
7.8
391
7.8
289
Communication
Feature Not Available
7.7
314
6.1
364
6.9
277
6.1
357
7.0
272
6.9
368
7.8
291
Security
7.8
380
8.2
293
8.0
388
8.4
295
Device Support
7.4
391
7.7
302
8.2
395
8.3
313
8.2
393
8.3
310
Performance
8.3
426
8.0
293
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.7
248
Not enough data
8.2
229
Not enough data
8.1
233
Not enough data
8.3
230
Not enough data
8.6
232
Not enough data
8.7
262
Not enough data
8.7
255
Platform
Not enough data
8.5
245
Not enough data
7.9
240
Not enough data
8.1
229
Not enough data
9.1
255
Security
Not enough data
7.7
202
Not enough data
8.2
222
Not enough data
8.2
216
Categories
Categories
Shared Categories
Atera and ISL Online are categorized as Remote Support
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
ISL Online is categorized as Remote Desktop
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.7%
Computer & Network Security
12.9%
Hospital & Health Care
3.2%
Manufacturing
3.1%
Telecommunications
3.1%
Other
47.1%
Information Technology and Services
16.4%
Computer & Network Security
14.4%
Consulting
10.0%
Computer Software
8.3%
Computer Networking
3.6%
Other
47.3%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
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