Compare Atera and ISL Online 
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Free Trial
$16.90
Atera
Star Rating
(1,070)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansISL Online
Star Rating
(585)4.6 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in its user-friendly interface, making it easy for teams to manage patching and tickets without a large workforce. Users appreciate the intuitive design, which allows for quick navigation and customization of dashboards.
- Users say that ISL Online stands out for its simplicity, particularly for less tech-savvy individuals. Reviewers highlight that the tool is easy to set up and use, making it a great choice for clients who may struggle with more complex software.
- According to verified reviews, Atera's licensing structure is a significant advantage for Managed Service Providers (MSPs), as it charges by technician rather than by endpoint. This model is praised for being cost-effective and scalable, allowing businesses to grow without incurring excessive costs.
- Reviewers mention that ISL Online's single-use session feature enhances security, which is a critical consideration for many users. This aspect is particularly appreciated by those handling sensitive information, as it minimizes risks associated with remote access.
- G2 reviewers highlight that Atera's implementation process is quick and straightforward, with many users noting that the initial setup was extremely easy. This efficiency is a key factor for businesses looking to minimize downtime during transitions.
- Users report that while both products offer solid support, ISL Online's customer service is frequently praised for being exceptionally helpful and knowledgeable, especially when addressing specific technical issues, such as integration with other software like Entra SSO.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
Free Trial
Atera
Free Trial is available
ISL Online
Free Trial is available
Ratings
Meets Requirements
8.8
873
8.9
476
Ease of Use
9.2
952
9.3
509
Ease of Setup
9.1
804
9.0
447
Ease of Admin
9.0
595
9.0
392
Quality of Support
9.0
829
9.1
440
Has the product been a good partner in doing business?
9.2
587
9.1
375
Product Direction (% positive)
9.4
860
9.3
476
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
Administration
8.0
155
Not enough data
8.3
158
Not enough data
8.7
161
Not enough data
Service Desk
8.6
157
Not enough data
8.3
155
Not enough data
8.4
154
Not enough data
Management
8.6
153
Not enough data
8.8
152
Not enough data
8.7
150
Not enough data
8.4
150
Not enough data
8.1
145
Not enough data
Functionality
8.4
155
Not enough data
8.5
150
Not enough data
8.9
154
Not enough data
8.7
152
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
600
|
Verified
Not enough data
8.2
79
Not enough data
7.9
70
Not enough data
Monitoring and Management
9.1
616
|
Verified
Not enough data
8.3
544
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
597
|
Verified
Not enough data
8.2
75
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
92
Not enough data
Service Management
9.1
601
|
Verified
Not enough data
8.7
85
Not enough data
8.7
109
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
9.1
351
8.4
436
8.6
342
7.3
381
8.3
315
9.0
440
8.8
344
8.2
420
8.7
321
8.2
439
8.8
328
Maintenance
8.9
439
8.8
328
7.8
389
7.8
288
Communication
Feature Not Available
7.8
316
6.0
362
6.9
275
6.1
355
6.9
270
6.9
366
7.8
290
Security
7.8
378
8.3
296
8.0
386
8.3
294
Device Support
7.4
389
7.7
300
8.2
394
8.3
314
8.2
391
8.3
310
Performance
8.2
424
8.0
293
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Not enough data
Reporting
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.7
249
Not enough data
8.3
230
Not enough data
8.1
233
Not enough data
8.3
230
Not enough data
8.6
234
Not enough data
8.7
263
Not enough data
8.7
257
Platform
Not enough data
8.5
247
Not enough data
7.9
240
Not enough data
8.1
228
Not enough data
9.2
260
Security
Not enough data
7.7
201
Not enough data
8.2
222
Not enough data
8.2
216
Categories
Categories
Shared Categories
Atera and ISL Online are categorized as Remote Support
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
ISL Online is categorized as Remote Desktop
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Telecommunications
3.1%
Hospital & Health Care
3.0%
Other
47.7%
Information Technology and Services
16.5%
Computer & Network Security
14.5%
Consulting
10.1%
Computer Software
8.3%
Computer Networking
3.5%
Other
47.2%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
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