1. [Home](https://www.g2.com/) 2. ... 3. [Remote Support Software](https://www.g2.com/categories/remote-support) 4. [ISL Online Discussions](https://www.g2.com/products/isl-online/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db06372ad9278b6142742f5c139f0156/isl-online.png "Product Avatar Image") ![Reward for good ISL Online reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good ISL Online reviews") ](/products/isl-online/reviews) [ ISL Online ](/products/isl-online/reviews) (596)4.6/5 ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. Show More * * * ### 75.0 Nps Score Already have ISL Online? ### All ISL Online Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago More Options - [ # Can I access unattended computers? ](/discussions/can-i-access-unattended-computers) Yes, you can. ISL Online license includes remote support and remote access software. [ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.&title=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago More Options - [ # Is ISL Light secure? ](/discussions/is-isl-light-secure) Yes, ISL Online enables two-factor authentication, integrates with external authentication services, guarantees AES 256-bit end-to-end encryption, exportable audit logs and automatic session recording. [ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.&title=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago More Options - [ # How many remote users can I support with one license? ](/discussions/how-many-remote-users-can-i-support-with-one-license) With one license you can support an unlimited number of users, connect to an unlimited number of remote computers, install ISL Light on an unlimited number of workstations and create an unlimited number of operators within your company. [ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.&title=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago More Options - [ # How does your pricing work? ](/discussions/how-does-your-pricing-work) We offer a unique licensing model, which doesn’t limit the number of users, installations or clients you support. [ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.&title=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago More Options - [ # Is this a cloud-based or on-premise solution? ](/discussions/is-this-a-cloud-based-or-on-premise-solution) ISL Online offers both, cloud and on-premise remote desktop solution. [ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.&title=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Neja F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neja F.") NF Loading... [Neja F.](https://www.g2.com/users/24093108-ed07-426c-99a3-9a460f077796 "Neja F.") • about 6 years ago Marketing Manager at Exploring Slovenia More Options - [ # How do you use file sharing in a normal support session? ](/discussions/27017-how-do-you-use-file-sharing-in-a-normal-support-session) How does it work and what's the best user scenario for file sharing? [ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.&title=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ISL+Online+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ISL+Online+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%0aAsk+ISL+Online+questions+and+get+answers+from+expert+users+in+our+ISL+Online+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/isl-online/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/8c66fd40d1423b27dff117a73a614d7c/isl-online.svg "Product Avatar Image") ### Have you used ISL Online before? Answer a few questions to help the ISL Online community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fisl-online%2Fdiscuss%3Fsmall_ask%3Disl-online) No ## Top Contributors in ISL Online 1 ![Barbara V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara V.") BV Loading... ### [Barbara V.](https://www.g2.com/users/5223e3f8-174b-4aec-925c-d4476dee2686 "Barbara V.") Marketing 5 pts 2 LR Loading... ### [leonardo r.](https://www.g2.com/users/cfc37630-ab14-49e7-8028-a4b4b69b3672 "leonardo r.") ceo 3 pts 3 ![BSSIT. N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BSSIT. N.") BN Loading... ### [BSSIT. N.](https://www.g2.com/users/a6961c7d-9399-4f29-9a11-356594145eaa "BSSIT. N.") Proprietor 1 pt 4 ![Lisa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa L.") LL Loading... ### [Lisa L.](https://www.g2.com/users/fe5ab7a4-3656-4662-9257-6ea687f430bf "Lisa L.") 1 pt