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Compare AnyDesk and Atera 
Featured Products
At a Glance
Market Segments
Mid-Market (41.3% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
$22.90
Free Trial
AnyDesk
Star Rating
(1,066)4.5 out of 5
Market Segments
Mid-Market (41.3% of reviews)
Pros & Cons
Entry-Level Pricing
$22.90
Browse all 4 pricing plansAtera
Star Rating
(1,048)4.6 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AnyDesk excels in speed and stability, particularly in challenging network conditions. Users appreciate its low latency, which allows for smooth operation even on weaker internet connections, making it a reliable choice for remote troubleshooting and system maintenance.
- Users say Atera stands out for its user-friendly interface and effective management tools. Reviewers highlight the ease of managing patching and tickets without needing a large team, which is particularly beneficial for small businesses looking to streamline operations.
- According to verified reviews, AnyDesk's initial setup is praised for being straightforward, allowing users to quickly get started with remote support tasks. This ease of implementation is a significant advantage for teams needing to deploy solutions rapidly.
- Reviewers mention that Atera's licensing structure is particularly appealing for managed service providers (MSPs), as it counts by technician rather than by endpoint. This flexibility allows for affordable growth without the burden of paying per node, which many users find advantageous.
- G2 reviewers highlight that while AnyDesk offers strong screen sharing capabilities, Atera's features in this area are less robust. Users have noted that AnyDesk's performance in screen sharing is superior, which can be crucial for effective remote collaboration.
- Users express that Atera's support quality is commendable, with many noting the responsiveness and helpfulness of the support team. This level of service can be a deciding factor for businesses that prioritize ongoing assistance and problem resolution.
Pricing
Entry-Level Pricing
AnyDesk
Solo
$22.90
Feature set for single-person companies.
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)
Free Trial
AnyDesk
Free Trial is available
Atera
Free Trial is available
Ratings
Meets Requirements
9.2
889
8.8
868
Ease of Use
9.3
900
9.2
939
Ease of Setup
9.3
190
9.2
791
Ease of Admin
9.0
139
9.0
589
Quality of Support
8.8
792
9.0
825
Has the product been a good partner in doing business?
8.7
126
9.2
582
Product Direction (% positive)
9.2
860
9.4
855
Features by Category
Ticket and Case Management
Not enough data
8.6
303
Not enough data
8.6
302
Not enough data
8.5
301
Not enough data
8.3
292
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
292
Not enough data
8.1
286
Generative AI
Not enough data
7.2
235
Not enough data
7.3
236
Agentic AI - Help Desk
Not enough data
8.3
31
Not enough data
8.4
31
Not enough data
8.5
31
Communication Channels
Not enough data
8.2
288
Not enough data
8.7
287
Not enough data
8.1
282
Not enough data
6.4
268
Not enough data
6.2
265
Platform
Not enough data
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
306
Not enough data
8.2
309
Not enough data
8.5
305
Administration
Not enough data
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Service Desk
Not enough data
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Management
Not enough data
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Functionality
Not enough data
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
598
|
Verified
Not enough data
8.3
81
Not enough data
8.0
73
Monitoring and Management
Not enough data
9.1
611
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.6
595
|
Verified
Not enough data
8.3
78
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
96
Service Management
Not enough data
9.1
596
|
Verified
Not enough data
8.7
86
Not enough data
8.7
107
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.8
88
Not enough data
7.5
79
Not enough data
7.8
79
Not enough data
7.6
79
Not enough data
7.8
79
Not enough data
7.5
81
Not enough data
7.4
79
Scope
Not enough data
6.8
30
Not enough data
7.9
33
Security
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Management
Not enough data
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Functionality
Not enough data
8.9
282
Not enough data
8.9
289
Not enough data
8.2
273
Not enough data
8.6
263
Monitoring - Network Monitoring
Not enough data
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Management
Not enough data
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Analytics - Network Monitoring
Not enough data
8.2
34
Not enough data
8.0
34
Security - Network Monitoring
Not enough data
8.5
35
Not enough data
7.9
36
Not enough data
8.3
34
Network Performance - Network Monitoring
Not enough data
8.2
34
Not enough data
8.1
34
AI Automation - Network Monitoring
Not enough data
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Agentic AI - Network Monitoring
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Functionality
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Management
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Generative AI
Not enough data
7.2
195
Not enough data
7.2
192
Agentic AI - IT Asset Management
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Management
Not enough data
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Responses
Not enough data
9.8
9
Not enough data
9.1
9
Not enough data
9.2
10
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Autonomy - AI Agents
Not enough data
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
9.7
10
Not enough data
9.6
9
Administration
9.4
319
8.7
439
9.0
313
8.4
436
9.0
283
7.3
382
8.8
287
9.0
440
8.8
273
8.2
421
8.9
263
8.2
440
Maintenance
8.8
271
8.9
440
8.8
249
7.8
390
Communication
8.9
282
Feature Not Available
8.5
224
6.1
363
8.4
231
6.1
356
8.7
251
6.9
367
Security
8.9
269
7.8
379
8.9
260
8.0
387
Device Support
8.9
276
7.4
390
9.0
280
8.2
394
9.0
279
8.2
392
Performance
8.9
267
8.2
425
Generative AI
Not enough data
7.2
281
Automation - AI IT Agents
Not enough data
8.0
11
Not enough data
7.9
11
Autonomy - AI IT Agents
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
IT Ticket Management - AI IT Agents
Not enough data
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
IT Support Automation - AI IT Agents
Not enough data
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Generative AI - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring and Management - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Incident Management
Not enough data
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Reporting
Not enough data
8.6
212
Not enough data
8.4
208
Not enough data
7.8
201
Access & Usability
Not enough data
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Agentic AI - Service Desk
Not enough data
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.2
76
Platform
Not enough data
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Security
Not enough data
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Agentic AI - Enterprise IT Management
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
693
Not enough data
8.8
619
Not enough data
Feature Not Available
Not enough data
8.8
648
Not enough data
8.9
657
Not enough data
8.8
674
Not enough data
9.0
708
Not enough data
Platform
9.0
673
Not enough data
8.7
667
Not enough data
Feature Not Available
Not enough data
9.2
720
Not enough data
Security
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
AnyDesk and Atera are categorized as Remote Support
Unique Categories
AnyDesk is categorized as Remote Desktop
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
Reviews
Reviewers' Company Size
AnyDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Computer Software
13.3%
Computer & Network Security
4.3%
Marketing and Advertising
3.5%
Telecommunications
3.0%
Other
53.7%
Information Technology and Services
30.4%
Computer & Network Security
12.6%
Manufacturing
3.2%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.6%
Discussions
Is Anydesk better than Team Viewer?
5 Comments
TF
AnyDesk has TCP-Tunneling. TeamViewer no.
Only the image quality of TeamViewer is better.Read more
could not log into the remote computer this was my issue and sometimes serious issue.
4 Comments
DB
Need to check remote machine network connectivity.... If issue in network connectivity it causes issues... Read more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
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