# could not log into the remote computer this was my issue and sometimes serious issue.

?

##### Post Metadata
- Posted at: about 7 years ago
- Author title: Network Administrator at High class Engineers Pvt Limited
- Net upvotes: 1


## Comments
### Comment 1

Need to check remote machine network connectivity.... If issue in network connectivity it causes issues... 

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Network engineer



### Comment 2

Uninstall the one you have and then reinstall it again. make sure you allow access.

Once you go onto the application there will be a 9 digit number that will allow access. If you want remote access there will be a box you need to tick and it will ask you to create a pin for this.

I hope you get it working.

Also, make sure the other device you want to use it from has access and you already connected previously to it. 

##### Comment Metadata
- Posted at: about 7 years ago
- Author title: Senior Fault Specialist



### Comment 3

I think we should check if it's installed properly. and if it is installed on both computers, in addition to the other user authorizing the connection


##### Comment Metadata
- Posted at: about 7 years ago
- Author title: --



### Comment 4

You must verify that the AnyDesk software is installed and with the permissions to connect to the target computer, from where the connection is required (origin), validate the software configurations.

##### Comment Metadata
- Posted at: about 7 years ago
- Author title: Técnico en Redes de Telecomunicaciones en Tecnotel Corporation 




## Related Product
[AnyDesk](https://www.g2.com/products/anydesk/reviews)

## Related Category
[Remote Desktop](https://www.g2.com/categories/remote-desktop)

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