# Amazon Connect vs Five9 Intelligent Cloud Contact Center Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Five9 Intelligent Cloud Contact Center Platform excels in customization options, allowing users to tailor data inputs and integrations to fit their specific needs. This flexibility is highlighted by users who appreciate the ease of use and implementation, making it a strong choice for businesses looking for a personalized solution.
- **Users say** that Amazon Connect stands out for its straightforward setup process, which many find beneficial for enhancing customer service operations. Reviewers note that transitioning from a simple phone number to a comprehensive system was seamless, saving them time and improving service delivery.
- **According to verified reviews** , Five9 receives praise for its detailed reporting features, which help identify potential issues before they escalate. Users value the insights provided by the platform, making it easier to manage customer interactions effectively and improve overall service quality.
- **Reviewers mention** that Amazon Connect offers a user-friendly experience, with a high ease of use rating. Many users appreciate how the platform simplifies their daily routines, allowing them to focus more on customer interactions rather than navigating complex software.
- **G2 reviewers highlight** that while Five9 has a solid support system, Amazon Connect's customer support is also well-regarded, with users noting its reliability and responsiveness. This aspect is crucial for businesses that require consistent assistance to maintain operational efficiency.
- **Users report** that Five9's overall satisfaction ratings are higher, indicating a strong performance in user experience and support. However, Amazon Connect's strengths in ease of setup and daily usability make it a competitive option for those prioritizing a quick and efficient implementation.



| | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 87 | 617 | 
| **Largest Market Segment** | Mid-Market (49.4% of reviews) | Mid-Market (57.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

---
## Ratings Comparison
| Rating | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
  | **Meets Requirements** | 9.0 (69 reviews) | 8.4 (500 reviews) | 
  | **Ease of Use** | 9.1 (70 reviews) | 8.4 (510 reviews) | 
  | **Ease of Setup** | 8.9 (41 reviews) | 8.0 (366 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 8.1 (310 reviews) | 
  | **Quality of Support** | 8.8 (58 reviews) | 8.3 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 8.6 (309 reviews) | 
  | **Product Direction (% positive)** | 8.1 (61 reviews) | 7.5 (491 reviews) | 

---
## Pricing

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Ticket and Case Management

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (8 reviews) | 
| **Customization ** | Not enough data | 7.9 (56 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) | 
| **Integration** | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 8.1 (9 reviews) | 
| **Dashboards** | Not enough data | 8.3 (8 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |

#### Dialing Options

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (144 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.9 (138 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 6.4 (7 reviews) | 

#### Agent Tools

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.8 (122 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.6 (134 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (146 reviews) ✓ Verified | 

#### Automation

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.4 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.7 (124 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.4 (118 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 4.2 (6 reviews) | 
| **Compliance Monitoring** | Not enough data | 3.9 (6 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 3.9 (6 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Administration

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Channels

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |

#### Quality Assurance

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Evaluation** | Not enough data | 8.5 (50 reviews) | 
| **Calibration** | Not enough data | 8.4 (49 reviews) | 
| **Reports** | Not enough data | 8.4 (51 reviews) | 

#### Engagement

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (48 reviews) | 
| **Dashboards** | Not enough data | 8.4 (55 reviews) | 
| **Training** | Not enough data | 8.4 (49 reviews) | 

#### Performance

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (55 reviews) | 
| **Compliance** | Not enough data | 8.9 (50 reviews) | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.1 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (11 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | 9.1/10 | 65 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 323 |

#### Channels

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice** | 9.5 (34 reviews) ✓ Verified | 8.9 (237 reviews) ✓ Verified | 
| **Social** | 8.5 (19 reviews) | 7.5 (170 reviews) ✓ Verified | 
| **Web Chat** | 9.5 (21 reviews) ✓ Verified | 7.9 (169 reviews) ✓ Verified | 
| **Mobile SMS** | Feature Not Available | 7.4 (162 reviews) ✓ Verified | 
| **Email** | 8.8 (21 reviews) | 7.5 (170 reviews) ✓ Verified | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (6 reviews) | 6.2 (58 reviews) | 

#### Functions

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Routing** | 9.0 (41 reviews) ✓ Verified | 8.7 (258 reviews) ✓ Verified | 
| **Session Queuing** | 9.2 (40 reviews) ✓ Verified | 8.8 (257 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | 8.7 (229 reviews) ✓ Verified | 
| **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | 8.1 (162 reviews) ✓ Verified | 
| **Auto Dialer** | 9.1 (23 reviews) | 8.7 (193 reviews) ✓ Verified | 
| **IVR** | 9.0 (20 reviews) | 8.8 (215 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | 8.8 (208 reviews) ✓ Verified | 
| **Persistent Data** | 8.9 (20 reviews) ✓ Verified | 8.6 (189 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | 6.2 (33 reviews) | 
| **Cross-system Integration** | 9.3 (12 reviews) | 7.4 (40 reviews) | 
| **Natural Language Interaction** | 8.6 (6 reviews) | Feature Not Available | 
| **Proactive Assistance** | 9.3 (5 reviews) | 6.6 (35 reviews) | 

#### Administrative

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Summary Notes** | 9.0 (33 reviews) | 8.2 (228 reviews) ✓ Verified | 
| **Administrator Access** | 9.3 (29 reviews) ✓ Verified | 8.7 (246 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | 8.4 (261 reviews) ✓ Verified | 
| **Session Recording** | 9.4 (23 reviews) | 8.7 (202 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 9.4 (16 reviews) | 8.3 (171 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |

#### Compliance

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulations** | Not enough data | 8.8 (59 reviews) | 
| **Updates** | Not enough data | 8.8 (62 reviews) | 
| **Exemptions** | Not enough data | 8.5 (57 reviews) | 

#### Management

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scrubbing** | Not enough data | 8.6 (56 reviews) | 
| **Blocking** | Not enough data | 8.5 (59 reviews) | 
| **Campaign Management** | Not enough data | 8.6 (60 reviews) | 
| **Screening** | Not enough data | 8.5 (60 reviews) | 

#### Integration

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Phone Systems** | Not enough data | 8.8 (61 reviews) | 
| **Marketing & CRM** | Not enough data | 8.5 (60 reviews) | 
| **Third-Party** | Not enough data | 8.5 (57 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |

#### ServiceNow Apps

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.0 (7 reviews) | 
| **Value** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.2/10 | 60 |

#### Workforce Management

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.5 (49 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 8.6 (51 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.3 (50 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.2 (49 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 6.4 (46 reviews) | 

#### Administration

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automation** | Not enough data | 8.1 (49 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 8.1 (53 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.1 (54 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.3 (47 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.3 (45 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Conversational Platform

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Messaging Channels

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 106 |

#### Platform

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.7 (91 reviews) | 
| **Mobile Access** | Not enough data | 6.7 (86 reviews) | 
| **Queue Management** | Not enough data | 8.4 (95 reviews) | 
| **Call Routing** | Not enough data | 8.8 (100 reviews) | 
| **Call Back** | Not enough data | 8.7 (97 reviews) | 
| **IVR** | Not enough data | 8.5 (96 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.9 (99 reviews) | 

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.1 (29 reviews) | 

#### Workforce Management

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.0 (92 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (92 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (12 reviews) | 

#### Administrative

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (95 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (99 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |

#### Customer Support

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Text** | Not enough data | 8.1 (31 reviews) | 
| **Speech** | Not enough data | 8.2 (31 reviews) | 
| **Knowledge Base** | Not enough data | 7.8 (31 reviews) | 

#### Automation

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 7.7 (30 reviews) | 
| **Customization** | Not enough data | 8.4 (30 reviews) | 
| **Intelligent Routing** | Not enough data | 8.1 (29 reviews) | 

#### Artificial Intelligence

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Learning** | Not enough data | Feature Not Available | 
| **Language** | Not enough data | 7.8 (29 reviews) | 
| **Conversational AI** | Not enough data | 7.5 (29 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 71 |

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 6.6 (15 reviews) | 
| **AI Text-to-Speech** | Not enough data | 5.4 (14 reviews) | 

#### Communication

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (55 reviews) | 
| **Notifications** | Not enough data | 8.9 (56 reviews) | 
| **Targeted Emails** | Not enough data | 8.1 (49 reviews) | 
| **In-App Messaging** | Not enough data | 8.4 (51 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (42 reviews) | 

####  Internal Use

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization ** | Not enough data | 7.9 (56 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (45 reviews) | 
| **Lead Development** | Not enough data | 7.7 (44 reviews) | 
| **Knowledge Base** | Not enough data | 8.4 (47 reviews) | 
| **Team Inbox ** | Not enough data | 7.9 (48 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (49 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### AI Compliance

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (8 reviews) | 

#### Calling

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Record Calls** | Not enough data | 9.3 (12 reviews) | 
| **Generate Location** | Not enough data | 8.2 (11 reviews) | 
| **Call Types** | Not enough data | 8.6 (11 reviews) | 
| **Click-to-Call** | Not enough data | 9.2 (12 reviews) | 
| **Auto Dialer** | Not enough data | 9.2 (12 reviews) | 

#### Contacts

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (12 reviews) | 
| **Information Locater** | Not enough data | 8.8 (10 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (12 reviews) | 

#### Insights

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (12 reviews) | 
| **Daily Summary** | Not enough data | 8.8 (11 reviews) | 
| **Automated Voicemails** | Not enough data | 9.0 (12 reviews) | 
| **Automated Emails** | Not enough data | 8.2 (12 reviews) | 
| **Sorts Prospects** | Not enough data | 8.3 (10 reviews) | 
| **Automated Note Taking** | Not enough data | 7.6 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Reporting

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


**Unique to Five9 Intelligent Cloud Contact Center Platform (20):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Connect | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Small-Business** | 22.1% | 23.2% | 
| **Mid-Market** | 49.4% | 57.0% | 
| **Enterprise** | 28.6% | 19.8% | 

### By Industry

#### Amazon Connect

- **Computer Software:** 15.6%
- **Information Technology and Services:** 10.4%
- **Financial Services:** 9.1%
- **Insurance:** 6.5%
- **Accounting:** 5.2%
- **Banking:** 5.2%
- **Consumer Services:** 5.2%
- **Leisure, Travel & Tourism:** 3.9%
- **Airlines/Aviation:** 2.6%
- **Transportation/Trucking/Railroad:** 2.6%
- **Other:** 33.8%

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.7%
- **Financial Services:** 8.0%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.2%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.5%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.2%

---
## Alternatives

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1604 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1131 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1604 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6987 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1388 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)

---
## Top Discussions

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform)