Top 10 Connect Alternatives & Competitors

Top 10 Alternatives to Amazon Connect Recently Reviewed By G2 Community

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More

Talkdesk
By Talkdesk
4.4/5
(2,502)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Show More
Categories in common with Connect:
Speech Analytics
Contact Center
Customer Service Automation
Contact Center Quality Assurance
Contact Center Workforce

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Show More
Reviewers say compared to Amazon Connect, NiCE CXone Mpower is:
Slower to reach roi
Categories in common with Connect:
Speech Analytics
Contact Center
Customer Service Automation
Contact Center Quality Assurance
Contact Center Workforce

Genesys Cloud CX
By Genesys
4.4/5
(1,517)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Show More
Categories in common with Connect:
Speech Analytics
Contact Center
Customer Service Automation
Contact Center Quality Assurance
Contact Center Workforce
You’re Seeing Part of the StoryLog in or create an account to access the full set of alternatives.
Create a Free Account

8x8 Contact Center
By 8x8
4.1/5
(231)
Product Description
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
Show More
Categories in common with Connect:
Speech Analytics
Contact Center
Customer Service Automation
Contact Center Quality Assurance
Contact Center Workforce

Webex Contact Center
By Cisco
4.4/5
(167)
Product Description
Create exceptional customer experiences that drive loyalty and lifetime value.
Show More
Reviewers say compared to Amazon Connect, Webex Contact Center is:
More expensive
Better at support
Categories in common with Connect:
Contact Center
Customer Service Automation
Contact Center Workforce
Call Center Infrastructure (CCI)

Avaya Experience Platform
By Avaya
4.1/5
(181)
Product Description
Avaya OneCloud CCaaS is a cloud contact center solution built for any size organization that is looking to enhance employee and customer experiences. ​​ Avaya OneCloud CCaaS delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team. ​​
Show More
Reviewers say compared to Amazon Connect, Avaya Experience Platform is:
Slower to reach roi
Categories in common with Connect:
Speech Analytics
Contact Center
Contact Center Workforce

Aircall
By Aircall
4.4/5
(1,520)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Show More
Categories in common with Connect:
Contact Center
Call Center Infrastructure (CCI)

UJET
By UJET
4.7/5
(1,125)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Show More
Reviewers say compared to Amazon Connect, UJET is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with Connect:
Contact Center
Call Center Infrastructure (CCI)

Vonage Contact Center (formerly NewVoiceMedia)
By Vonage
4.2/5
(104)
Product Description
Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.
Show More
Reviewers say compared to Amazon Connect, Vonage Contact Center (formerly NewVoiceMedia) is:
More expensive
Categories in common with Connect:
Speech Analytics
Contact Center
Contact Center Workforce
Call Center Infrastructure (CCI)

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More