1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Amazon Connect Discussions](https://www.g2.com/products/amazon-connect/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") ](/products/amazon-connect/reviews) [ Amazon Connect ](/products/amazon-connect/reviews) (93)4.4/5 Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers. Show More * * * ### 66.0 Nps Score Already have Amazon Connect? ### All Amazon Connect Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Amazon Connect used for? ](/discussions/what-is-amazon-connect-used-for) What is Amazon Connect used for? [ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.&title=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Is Amazon connected to SaaS? ](/discussions/is-amazon-connected-to-saas) Is Amazon connected to SaaS? [ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.&title=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # How do I connect to Amazon Connect? ](/discussions/how-do-i-connect-to-amazon-connect) How do I connect to Amazon Connect? [ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.&title=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is Amazon Connect? ](/discussions/what-is-amazon-connect) What is Amazon Connect? [ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * (true)\<0\>0\>Upvotes (false) * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.&title=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # How does Amazon Connect work? ](/discussions/how-does-amazon-connect-work) How does Amazon Connect work? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.&title=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ML Loading... [Marissa L.](https://www.g2.com/users/fbc2bcb2-13bc-4466-9d65-038e50404127 "Marissa L.") • about 6 years ago More Options - [ # when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up? ](/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) When i make a threeway call and have it merged, and then i hang up, does it disconnect for the other two people that were on the phone as well? that has always worried me that i could potentially be hanging up on people [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.&title=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # How do you usually handle Real Time Communication Errors? ](/discussions/27708-how-do-you-usually-handle-real-time-communication-errors) Sometimes, the call drops and gives you this error. You have to change browsers but it does not work all the time. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.&title=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Amazon+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Amazon+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%0aAsk+Amazon+Connect+questions+and+get+answers+from+expert+users+in+our+Amazon+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/amazon-connect/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Product Avatar Image") ### Have you used Amazon Connect before? Answer a few questions to help the Amazon Connect community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Famazon-connect%2Fdiscuss%3Fsmall_ask%3Damazon-connect) No ## Top Contributors in Amazon Connect 1 ![Xiaoyu L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Xiaoyu L.") XL Loading... ### [Xiaoyu L.](https://www.g2.com/users/bf888f3e-de78-4293-b4ad-db129ad0894e "Xiaoyu L.") Production Services Lead 1 pt 2 YB Loading... ### [Yvonne B.](https://www.g2.com/users/e179e868-b25f-454d-9c0d-6959db502460 "Yvonne B.") Support services representative 1 pt 3 ![uday t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "uday t.") UT Loading... ### [uday t.](https://www.g2.com/users/fa61c246-ce9c-4782-aafb-3c2ab43dfb3e "uday t.") Consultant (aws data platform) 1 pt 4 AS Loading... ### [Adith S.](https://www.g2.com/users/e3733bef-e657-418a-8ef2-a1d1d736f4e5 "Adith S.") Lead Software Engineer 1 pt 5 ![Ayda A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayda A.") AA Loading... ### [Ayda A.](https://www.g2.com/users/9f88127d-95a8-4e06-b289-6ca0ee152a15 "Ayda A.") Senior Process Executive 1 pt