Compare Aisera and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Enterprise (69.9% of reviews)
Mid-Market (46.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(146)4.4 out of 5
Market Segments
Enterprise (69.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraGenesys Cloud CX
Star Rating
(1,538)4.4 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in customization, allowing organizations to tailor the platform to their specific routing needs. Users appreciate the ability to configure call flows that meet unique business requirements, which has proven invaluable for many.
- Users say that Aisera stands out for its automation capabilities, effectively streamlining repetitive tasks. Reviewers highlight how the advanced AI features of Aisera have transformed their work experience by reducing manual labor, enabling agents to focus on more productive activities.
- According to verified reviews, Genesys Cloud CX offers a more intuitive onboarding experience, with users noting the cloud-based nature of the application eliminates the need for installation, making it easier to get started quickly.
- Reviewers mention that Aisera's AI-driven features significantly enhance customer service automation, with users praising its ability to handle routine inquiries efficiently. This has allowed teams to allocate resources more effectively and improve overall service delivery.
- G2 reviewers highlight that while Genesys Cloud CX has a strong focus on agent-friendly improvements, some users feel that the platform could benefit from further enhancements in its AI capabilities to match the level of automation seen in Aisera.
- Users report that Aisera's ease of customization is a key advantage, with many finding it straightforward to adapt the tool to their specific business processes. This flexibility has been a significant factor in its positive reception among enterprise users.
Pricing
Entry-Level Pricing
Aisera
No pricing availableGenesys Cloud CX
No pricing availableFree Trial
Aisera
No trial information availableGenesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.5
116
8.6
1,067
Ease of Use
8.4
120
8.9
1,102
Ease of Setup
8.0
90
8.4
660
Ease of Admin
8.1
90
8.5
609
Quality of Support
8.9
116
8.2
1,023
Has the product been a good partner in doing business?
8.9
89
8.5
602
Product Direction (% positive)
9.2
115
8.7
970
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
124
Not enough data
8.7
138
Not enough data
9.2
162
Automation
Not enough data
8.6
121
Not enough data
9.2
147
Not enough data
8.7
108
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Administration
7.8
12
Not enough data
8.1
12
Not enough data
8.5
19
Not enough data
Service Desk
8.8
18
Not enough data
8.4
17
Not enough data
8.3
18
Not enough data
Management
8.4
19
Not enough data
8.8
20
Not enough data
8.6
16
Not enough data
7.9
13
Not enough data
7.7
13
Not enough data
Functionality
8.8
18
Not enough data
7.9
18
Not enough data
7.2
15
Not enough data
8.3
17
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Engagement
Not enough data
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Performance
Not enough data
8.5
154
Not enough data
8.9
152
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
Not enough data
9.1
354
|
Verified
Not enough data
8.3
208
Not enough data
8.6
239
|
Verified
Not enough data
8.3
205
|
Verified
Not enough data
8.3
239
|
Verified
Generative AI
Not enough data
7.9
69
Functions
Not enough data
8.8
394
|
Verified
Not enough data
8.8
403
|
Verified
Not enough data
8.8
340
|
Verified
Not enough data
8.3
235
|
Verified
Not enough data
8.5
243
|
Verified
Not enough data
9.1
316
|
Verified
Not enough data
8.8
304
|
Verified
Not enough data
8.6
244
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.4
12
Not enough data
6.7
10
Administrative
Not enough data
8.3
356
|
Verified
Not enough data
8.8
402
|
Verified
Not enough data
7.6
439
|
Verified
Not enough data
8.8
287
|
Verified
Not enough data
8.5
261
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
9.2
34
8.3
31
9.4
36
8.1
33
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
8.5
30
8.8
35
8.6
32
9.3
36
8.4
28
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Feature Not Available
Not enough data
Feature Not Available
9.0
5
Responses
Not enough data
8.6
59
Not enough data
8.8
58
Not enough data
9.1
60
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
58
Not enough data
8.8
63
Not enough data
9.0
56
Not enough data
8.6
61
Not enough data
Feature Not Available
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
172
Not enough data
8.6
163
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
Not enough data
8.7
151
Not enough data
7.8
132
Not enough data
8.9
167
Not enough data
9.2
170
Not enough data
8.8
164
Not enough data
9.2
162
Not enough data
9.1
164
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
154
Not enough data
8.8
151
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
161
Not enough data
8.3
164
Customer Support
8.8
10
9.0
35
8.1
7
8.9
36
9.1
9
8.5
34
Automation
9.0
8
8.7
33
8.5
9
8.6
37
8.8
8
9.1
36
Artificial Intelligence
9.0
8
9.0
35
8.8
7
8.8
35
8.5
8
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
Feature Not Available
Communication
Not enough data
8.6
176
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
131
Not enough data
8.5
145
Not enough data
8.4
97
Internal Use
Not enough data
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
145
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
8.8
17
Not enough data
Self-Service Experience
8.4
55
Not enough data
8.3
53
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.5
50
Not enough data
Self-Service Platform
8.7
51
Not enough data
8.4
54
Not enough data
8.0
52
Not enough data
8.4
53
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
8.9(won by default)
33
Not enough data
8.9(won by default)
34
Not enough data
8.8(won by default)
35
Not enough data
9.7(won by default)
37
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
37
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.5
44
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
Feature Not Available
Calling
Not enough data
9.4
61
Not enough data
8.6
54
Not enough data
8.8
60
Not enough data
8.8
60
Not enough data
8.8
11
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
Feature Not Available
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.2
20
Not enough data
7.6
21
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.2
20
Not enough data
8.3
26
Automation
Not enough data
8.6
26
Not enough data
8.3
20
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Genesys Cloud CX are categorized as AI Voice Assistants, Customer Service Automation, and AI Agents For Business Operations
Unique Categories
Aisera is categorized as AI Agents for HR, AI IT Agents, AIOps Platforms, IT Service Management (ITSM) Tools, Enterprise Search Software, Customer Self-Service, and Conversational Interface Agents
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, Contact Center, Chatbots, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Live Chat, VoIP Providers, Contact Center Workforce, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.8%
Computer Software
12.8%
Financial Services
9.0%
Retail
8.3%
Telecommunications
7.5%
Other
40.6%
Information Technology and Services
10.8%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.0%
Insurance
4.7%
Other
63.5%
Alternatives
Discussions
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
Aisera has no more discussions with answers
Anyone integrated PureCloud with custom CRM?
5 Comments
MF
No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help.Read more
how do i reschedule emails or put them on hold?
5 Comments
GT
Best to comment on the Genesys Communities board for answers to these questions, and new features etc. Read more
What kind of software is zendesk?
2 Comments
AM
Its a sales CRM tool. It's a good option for small businesses.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
