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Compare Aircall and Maqsam 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $45.00 1 User Per Month
Aircall
Star Rating
(1,496)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansMaqsam
Star Rating
(48)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Maqsam. Users appreciate its user-friendly interface, which makes navigating the platform a breeze, allowing for quick calls and easy access to colleagues.
- According to verified reviews, Aircall's implementation process is praised for its speed and simplicity. Users highlight the intuitive onboarding wizard that helps teams get up and running quickly, contrasting with Maqsam, which, while functional, may not offer the same level of ease during setup.
- Users say that Aircall's call quality and reliability are standout features, with many noting the fast and clear connections that enhance their customer service experience. In comparison, Maqsam also provides clear calls but is often described as feeling more complex, despite its robust feature set.
- Reviewers mention that Aircall's advanced AI features significantly enhance the user experience, making tasks easier and more efficient. Maqsam, while offering a variety of features, is noted for its simplicity, which some users find appealing, but it may lack the advanced capabilities that Aircall provides.
- G2 reviewers highlight that Aircall is particularly well-suited for small businesses, with a pricing structure that is more accessible at $30 per user per month. In contrast, Maqsam's starting price of $45 may be a barrier for smaller teams, despite its strong performance in mid-market segments.
- Users report that while both platforms offer solid support, Aircall's support quality is slightly lower than Maqsam's. Maqsam users appreciate the responsive support team and the feeling of being a valued partner, which can be crucial for teams relying on these tools for daily operations.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Free Trial
Aircall
Free Trial is available
Maqsam
Free Trial is available
Ratings
Meets Requirements
8.8
1,214
8.8
34
Ease of Use
9.2
1,227
9.1
35
Ease of Setup
8.9
701
8.7
31
Ease of Admin
8.7
448
9.0
29
Quality of Support
8.6
1,124
9.1
36
Has the product been a good partner in doing business?
8.2
436
9.1
28
Product Direction (% positive)
8.8
1,176
9.6
33
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
587
|
Verified
8.2
18
Feature Not Available
7.6
13
Feature Not Available
7.2
13
8.1
368
7.2
15
7.9
440
|
Verified
7.9
15
Generative AI
7.8
236
8.0
15
Functions
8.8
566
|
Verified
8.2
17
8.7
549
|
Verified
8.4
17
8.8
536
|
Verified
9.0
16
Feature Not Available
8.1
17
8.7
473
|
Verified
8.3
18
8.9
494
|
Verified
8.4
18
8.8
516
|
Verified
8.3
18
8.8
473
|
Verified
8.8
16
Agentic AI - Contact Center
8.2
94
Not enough data
8.7
99
Not enough data
8.4
94
Not enough data
8.2
93
Not enough data
Administrative
8.8
561
|
Verified
8.4
18
8.9
564
|
Verified
8.8
20
8.8
586
|
Verified
8.3
18
9.1
511
|
Verified
9.3
19
Feature Not Available
8.3
14
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
189
8.3
10
8.7
212
8.6
13
8.8
209
9.3
12
9.0
216
9.6
13
9.0
221
9.8
11
8.8
206
9.6
13
8.9
205
9.2
11
Generative AI
7.5
115
9.0
10
Workforce Management
9.0
209
9.9
12
8.9
206
9.4
12
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
Administrative
9.1
222
9.7
13
8.9
220
9.3
12
Customer Support
Not enough data
8.7
5
Not enough data
9.2
6
Not enough data
7.8
6
Automation
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Artificial Intelligence
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
8.1
6
Platform Basics - VoIP Providers
8.9
19
Not enough data
8.9
19
Not enough data
8.6
18
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
8.0
17
Not enough data
Basic Communication
8.9
350
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
227
|
Verified
Not enough data
8.7
256
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
Not enough data
8.3
265
|
Verified
Not enough data
8.7
282
|
Verified
Not enough data
Advanced Features
8.1
268
Not enough data
Feature Not Available
Not enough data
8.8
303
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
450
Not enough data
8.7
403
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
48
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.7
420
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Maqsam are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Maqsam is categorized as Speech Analytics, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
11.4%
Financial Services
9.1%
Computer Software
9.1%
Retail
6.8%
Real Estate
6.8%
Other
56.8%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Maqsam has no more discussions with answers
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