Compare Salesforce Service Cloud Software and Yext 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (39.9% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,272)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansYext
Star Rating
(1,091)4.4 out of 5
Market Segments
Enterprise (39.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Yext. Users appreciate its user-friendly interface and the flexibility to adapt the platform to meet evolving business needs, making it a strong choice for organizations looking for a comprehensive solution.
- According to verified reviews, Salesforce Service Cloud's implementation process is praised for its efficiency, with users highlighting the intuitive onboarding wizard that helps new users get up to speed quickly. In contrast, Yext, while offering valuable features, may not provide the same level of streamlined onboarding experience.
- Users say that Salesforce Service Cloud offers robust database management capabilities, with features that allow for effective organization and retrieval of information. This is particularly beneficial for teams needing to manage contacts from various vendors, as noted by users who find it extremely helpful for storing and accessing information.
- Reviewers mention that Yext shines in its ability to manage multiple online platforms from a single interface, which is a significant advantage for businesses with diverse online presences. Users appreciate the ease of pulling business listing profiles into one place, making it easier to maintain consistency across platforms.
- G2 reviewers highlight that Salesforce Service Cloud provides superior support quality, with users noting a high level of responsiveness and helpfulness from the support team. This contrasts with Yext, where users have reported mixed experiences regarding support, indicating that Salesforce may be a better option for those prioritizing customer service.
- According to recent feedback, both platforms offer good ease of use, but Salesforce Service Cloud edges out slightly with its overall functionality and adaptability. Users have expressed satisfaction with the platform's ability to adjust to their specific needs, while Yext's strengths lie more in its scheduling and categorization features for postings.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Yext
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Yext
Free Trial is available
Ratings
Meets Requirements
8.6
2,824
8.8
828
Ease of Use
8.4
5,418
8.5
848
Ease of Setup
7.9
4,173
8.4
626
Ease of Admin
8.2
1,553
8.5
410
Quality of Support
8.3
2,600
8.5
777
Has the product been a good partner in doing business?
8.7
1,533
8.7
410
Product Direction (% positive)
8.3
2,773
8.3
801
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1216
|
Verified
Not enough data
8.3
1256
|
Verified
Not enough data
8.3
1170
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1053
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.4
68
Not enough data
8.5
62
Not enough data
8.3
64
Not enough data
Communication Channels
8.4
1023
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
857
Not enough data
8.0
809
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
629
|
Verified
Not enough data
8.2
1152
|
Verified
Not enough data
8.2
1172
|
Verified
Not enough data
Content
Not enough data
8.0
117
Not enough data
7.7
113
Not enough data
7.7
107
Not enough data
7.5
104
Not enough data
7.9
107
Not enough data
7.8
111
Not enough data
8.0
114
Not enough data
8.0
115
Not enough data
7.9
107
Design
Not enough data
7.5
106
Not enough data
7.5
104
Not enough data
7.9
106
Not enough data
7.6
112
Platform
Not enough data
7.8
112
Not enough data
8.1
117
Not enough data
7.9
113
Not enough data
8.4
122
Not enough data
8.3
117
Not enough data
7.8
103
Not enough data
8.1
125
Not enough data
8.0
110
Agentic AI - Web Content Management
Not enough data
5.2
17
Not enough data
6.1
17
Monitoring
Not enough data
7.3
25
Not enough data
8.0
27
Not enough data
7.9
28
Administration
Not enough data
7.7
30
Not enough data
7.8
27
Not enough data
8.3
26
Not enough data
7.5
27
Standards
Not enough data
7.8
30
Not enough data
7.1
26
Not enough data
7.1
21
Not enough data
7.2
23
Agentic AI - Digital Governance
Not enough data
6.4
7
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
7.1
8
Not enough data
6.4
7
Not enough data
6.9
7
Content Management
Not enough data
8.4
29
Not enough data
8.1
25
Not enough data
8.5
28
Content Discovery
Not enough data
8.7
30
Not enough data
8.0
24
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
8.2
25
Not enough data
7.8
23
Generative AI
Not enough data
7.1
16
Not enough data
7.2
16
Administration
8.8
230
7.8
50
8.8
229
7.6
47
8.6
226
7.5
50
Knowledge Management
8.8
221
8.6
49
8.6
213
8.0
41
8.5
211
8.1
49
Compliance
8.7
229
8.0
46
8.7
226
7.8
44
8.6
226
7.8
44
8.6
223
7.7
43
Customer Support
8.2
212
8.0
39
8.2
205
7.9
38
8.0
194
7.2
31
Data Security
8.6
218
7.6
38
8.7
219
7.9
39
9.0
220
8.2
43
9.1
220
7.7
37
Administration
8.6
212
7.5
40
8.9
212
8.4
47
8.9
216
8.6
45
Generative AI
7.5
150
7.1
25
Business Tools
Not enough data
8.6
97
Not enough data
8.1
64
Not enough data
7.8
62
Not enough data
8.1
82
Not enough data
7.8
66
Customer Tools
Not enough data
9.0
108
Not enough data
8.6
88
Not enough data
8.3
75
Not enough data
8.1
84
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
6.7
10
Not enough data
6.5
11
Not enough data
7.2
10
Not enough data
6.2
10
Not enough data
6.3
10
Segmentation
Not enough data
5.3
12
Not enough data
5.6
12
Targeting
Not enough data
5.6
12
Not enough data
5.7
12
Triggered Content
Not enough data
5.8
12
Not enough data
5.6
12
Not enough data
5.6
12
Personalized Content
Not enough data
5.3
12
Not enough data
5.4
12
Not enough data
5.4
12
Agentic AI - Personalization Engines
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
5.0
6
Channels
8.5
125
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
115
Not enough data
8.0
115
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Listing Management
Not enough data
8.9
230
|
Verified
Not enough data
8.6
206
|
Verified
Not enough data
8.3
234
|
Verified
Not enough data
8.6
232
|
Verified
Performance
Not enough data
8.5
239
|
Verified
Not enough data
8.3
239
|
Verified
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
69
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Knowledge Pages
Not enough data
8.1
82
Not enough data
8.0
74
Not enough data
7.7
70
Not enough data
7.4
64
Not enough data
8.2
77
Not enough data
8.1
75
Knowledge Dissemination
Not enough data
8.2
81
Not enough data
8.4
80
Not enough data
8.4
84
Not enough data
8.3
80
Not enough data
7.9
77
Not enough data
7.8
60
Not enough data
8.2
75
Not enough data
8.1
72
Not enough data
8.2
76
Agentic AI - Knowledge Base
Not enough data
7.0
19
Not enough data
6.9
18
Not enough data
6.9
18
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Local Search Optimization
Not enough data
8.0
129
Not enough data
8.8
150
|
Verified
Not enough data
8.7
159
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
7.2
108
|
Verified
Not enough data
8.2
151
|
Verified
SEO Auditing & Monitoring
Not enough data
6.3
17
Not enough data
6.8
20
Not enough data
6.6
17
Not enough data
5.7
15
Agentic AI - SEO Tools
Not enough data
6.1
12
Not enough data
6.4
12
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
5.4
12
Not enough data
6.0
12
SEO Content & Rankings
Not enough data
5.7
29
Not enough data
6.1
31
Not enough data
5.8
29
Not enough data
6.6
16
Not enough data
6.5
14
SEO Reporting
Not enough data
5.6
29
Not enough data
6.4
16
Not enough data
6.5
16
Not enough data
6.3
14
Generative AI
Not enough data
6.8
16
Not enough data
5.8
12
Content & Collaboration
Not enough data
8.0(won by default)
97
Not enough data
8.1(won by default)
93
Not enough data
7.8(won by default)
89
Not enough data
7.8(won by default)
92
Not enough data
8.1(won by default)
100
Not enough data
8.0(won by default)
90
Social Management
Not enough data
7.9(won by default)
145
Not enough data
8.4(won by default)
151
Not enough data
8.0(won by default)
142
Not enough data
8.1(won by default)
146
Not enough data
7.4(won by default)
129
Not enough data
7.7(won by default)
99
Not enough data
7.8(won by default)
101
Agentic AI - Social Media Management
Not enough data
6.9(won by default)
22
Not enough data
7.3(won by default)
22
Not enough data
7.1(won by default)
22
Not enough data
7.2(won by default)
21
Not enough data
7.3(won by default)
21
Not enough data
7.1(won by default)
21
Not enough data
7.3(won by default)
21
Compatibility
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.6
15
Agentic AI - Enterprise Search Software
Not enough data
5.3
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Search Queries
Not enough data
8.0
17
Not enough data
8.7
17
Not enough data
8.2
16
Not enough data
7.4
13
Not enough data
8.4
17
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.5
17
Not enough data
7.9
19
Not enough data
7.4
17
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Setup
Not enough data
7.7
29
Not enough data
7.5
29
Not enough data
7.8
31
Not enough data
7.5
25
Product Discovery
Not enough data
7.7
30
Not enough data
7.6
28
Not enough data
7.9
28
Not enough data
7.2
23
Not enough data
8.0
29
Integration
Not enough data
7.9
26
Not enough data
7.2
24
Not enough data
7.3
22
Page Customization
Not enough data
7.0
41
Not enough data
7.1
37
Not enough data
7.2
38
Not enough data
7.4
36
Page Optimization
Not enough data
6.4
31
Not enough data
7.3
38
Not enough data
7.5
40
Not enough data
7.6
43
Integrations
Not enough data
6.9
32
Not enough data
7.2
30
Not enough data
7.7
36
Generative AI
Not enough data
Feature Not Available
Agentic AI - Landing Page Builders
Not enough data
4.8
10
Data collection
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
4.5
7
Not enough data
4.8
7
Segment Trending
Not enough data
5.2
8
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
4.8
7
Analysis
Not enough data
6.5
9
Not enough data
6.3
9
Not enough data
5.6
8
Platform
Not enough data
6.9
7
Not enough data
6.9
8
Not enough data
5.5
7
Not enough data
6.5
8
Not enough data
6.2
7
Not enough data
6.7
7
Agentic AI - Market Intelligence
Not enough data
5.5
7
Not enough data
6.3
8
Workforce Management
7.9
57
Not enough data
7.9
56
Not enough data
7.4
56
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
57
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
Not enough data
8.6
102
Not enough data
8.1
99
Not enough data
8.2
105
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
101
Not enough data
8.0
99
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Customer Support
8.3
144
Not enough data
7.9
140
Not enough data
8.2
139
Not enough data
Automation
8.2
147
Not enough data
8.2
144
Not enough data
8.1
144
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
136
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
594
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
230
Not enough data
7.6
201
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9
54
Not enough data
8.0
54
Not enough data
Process
8.6
244
Not enough data
8.6
264
Not enough data
8.3
225
Not enough data
Channels
8.8
273
Not enough data
8.4
248
Not enough data
8.5
231
Not enough data
8.6
232
Not enough data
8.6
214
Not enough data
Insight
8.6
230
Not enough data
8.8
265
Not enough data
8.5
204
Not enough data
8.7
252
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Policy Management - Digital Communications Governance
Not enough data
8.0
14
Not enough data
7.7
14
Surveillance - Digital Communications Governance
Not enough data
8.1
14
Not enough data
8.0
14
Analytics and Reporting - Digital Communications Governance
Not enough data
8.0
14
Not enough data
8.1
13
Compliance Management - Digital Communications Governance
Not enough data
8.2
14
Not enough data
8.2
14
AI Visibility & Tracking
Not enough data
6.2
7
Not enough data
6.7
8
Sentiment & Brand Analysis
Not enough data
7.5
8
Not enough data
6.5
8
Competitive Benchmarking
Not enough data
6.2
7
Not enough data
6.7
8
AI Content Optimization
Not enough data
6.4
7
Not enough data
6.7
8
Reporting & Alerts
Not enough data
6.7
8
Not enough data
6.7
8
Consumer Intelligence
Not enough data
8.4
196
Not enough data
7.6
176
|
Verified
Not enough data
8.1
183
|
Verified
Reporting
Not enough data
7.0
125
Not enough data
7.7
152
|
Verified
Not enough data
8.5
206
|
Verified
Media Monitoring
Not enough data
7.6
153
Not enough data
7.4
137
Not enough data
7.7
133
In-House Management
Not enough data
7.1
120
Not enough data
7.5
134
|
Verified
Generative AI
Not enough data
6.9
87
Agentic AI - Online Reputation Management
Not enough data
7.1
29
Not enough data
7.4
28
Not enough data
7.2
30
Not enough data
7.3
30
Not enough data
7.2
29
Not enough data
7.3
30
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Yext are categorized as Contact Center Knowledge Base
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Yext is categorized as Multi-Location Marketing Platforms, Store Locator, Local SEO, Local Listing Management, Landing Page Builders, Digital Governance, Insight Engines, Market Intelligence, Online Reputation Management, Social Media Management, SEO Tools, Enterprise Search Software, Web Content Management, Answer Engine Optimization (AEO), Knowledge Base, Digital Communications Governance, E-Commerce Search, and Personalization Engines
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Financial Services
18.4%
Hospital & Health Care
8.8%
Marketing and Advertising
7.7%
Insurance
7.3%
Retail
7.1%
Other
50.7%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What does Yext do?
3 Comments
DC
Collects and organize content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to...Read more
What is YEXT used for?
2 Comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
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