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Compare Ada Software and LivePerson 
Featured Products
At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaLivePerson
Star Rating
(198)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system that enhances customer engagement across various communication channels. Users appreciate how it automates interactions, making conversations more efficient and tailored to customer needs.
- Users say Ada stands out for its user-friendly interface and quick implementation process. Reviewers highlight the ease of training and improving the system, with seamless integration of knowledge from support platforms like Zendesk, which allows for rapid updates and improvements.
- According to verified reviews, LivePerson has a strong focus on data tracking and metrics, which helps users monitor their progress towards KPIs. This feature is particularly praised for its ability to provide actionable insights, making it a valuable tool for performance management.
- Reviewers mention that Ada's support team is consistently responsive and helpful, making it easy for users to implement new ideas and features. This level of support contributes to a positive user experience, as customers feel their feedback is valued and acted upon.
- G2 reviewers highlight that while LivePerson has a slightly lower overall satisfaction score, it still offers strong capabilities in areas like live chat and customer interaction automation, which are crucial for businesses looking to enhance their customer service operations.
- Users report that Ada's focus on personalization and adaptability is a significant advantage, with features that allow for tailored customer interactions. This flexibility is appreciated by users who need a solution that can evolve with their business needs.
Pricing
Entry-Level Pricing
Ada
No pricing availableLivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Ada
No trial information availableLivePerson
No trial information availableRatings
Meets Requirements
8.7
130
8.6
161
Ease of Use
8.9
133
8.4
164
Ease of Setup
8.6
117
8.1
92
Ease of Admin
8.8
121
8.2
77
Quality of Support
9.4
130
8.4
161
Has the product been a good partner in doing business?
9.4
120
8.1
79
Product Direction (% positive)
9.3
127
5.6
158
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Agent Performance Management
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
8.1
55
8.5
13
8.2
59
8.1
12
8.3
60
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
8.6
56
8.1
12
8.8
24
8.7
10
8.2
57
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
6
Not enough data
8.9
6
Responses
8.6
69
8.9
14
8.7
63
8.7
15
9.1
68
9.0
17
8.6
66
8.7
14
8.0
56
8.8
11
Platform
8.9
60
9.2
15
8.4
62
9.0
14
8.6
63
8.8
16
7.7
68
8.3
15
7.7
49
8.7
13
8.7
59
9.1
13
8.6
66
8.7
13
Generative AI
8.3
9
8.7
10
7.6
9
9.0
10
Conversational Platform
9.1
18
6.9
19
8.3
12
8.2
19
9.0
14
8.2
16
8.3
11
8.5
19
Support Automation
8.6
15
8.0
18
8.7
18
8.1
19
8.8
17
8.7
20
9.0
18
8.0
20
Generative AI
Not enough data
8.3
10
Not enough data
8.7
10
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
8.8
12
6.9
7
9.0
10
9.0
8
8.8
12
Automation
8.3
8
9.2
11
8.3
8
8.8
12
7.5
8
8.6
12
Artificial Intelligence
7.7
8
8.5
13
8.8
8
8.9
12
9.2
8
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.9
9
Communication
Not enough data
9.0
35
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
7.7
19
Not enough data
8.6
27
|
Verified
Not enough data
8.4
15
|
Verified
Internal Use
Not enough data
7.8
31
|
Verified
Not enough data
8.3
26
|
Verified
Not enough data
8.6
22
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
7.8
29
|
Verified
Generative AI
7.5
8
8.3
5
Self-Service Experience
8.5
75
8.4
17
8.3
72
8.2
10
8.1
50
7.8
9
7.8
26
8.3
12
8.3
31
7.9
13
Self-Service Platform
8.7
30
8.1
13
8.5
33
8.3
13
8.3
34
8.5
13
8.0
35
8.5
10
Agentic AI - Customer Self-Service
7.2
6
7.7
5
7.5
6
8.3
5
7.8
6
7.7
5
7.5
6
8.0
5
8.6
6
8.3
5
5.3
6
8.3
5
7.2
6
8.3
5
Generative AI
Not enough data
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Process
Not enough data
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Insight
Not enough data
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
9.3
7
8.0
9
9.3
7
7.6
9
9.4
8
8.7
9
9.3
7
9.1
9
9.3
7
Customer Interaction Automation - AI Customer Support Agents
5.2
8
9.5
7
7.3
8
9.4
8
8.5
9
9.3
7
8.2
10
9.5
7
Automation
8.3
10
9.6
8
8.0
9
9.4
8
5.0
8
9.3
7
Autonomy
6.9
8
9.3
7
7.7
8
9.5
7
7.6
9
9.5
7
8.0
9
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and LivePerson are categorized as Conversational Commerce Platforms, AI Customer Support Agents, Customer Service Automation, Conversational Support, Customer Self-Service, AI Agents For Business Operations, Chatbots, Digital Customer Service Platforms, Social Customer Service, AI Voice Assistants, and Conversational Marketing
Unique Categories
Ada is categorized as Multilingual Customer Support, AI Chatbots, and Customer Communications Management
LivePerson is categorized as AI IT Agents, AI SDRs, Conversation Intelligence, Bot Platforms, Live Chat, and SAP Store
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Internet
15.3%
Retail
14.8%
Telecommunications
8.0%
Information Technology and Services
6.3%
Computer Software
4.5%
Other
51.1%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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