# Ada, LivePerson vs Drift Comparison

| | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 172 | 207 | 1,256 | 
| **Largest Market Segment** | Mid-Market (63.5% of reviews) | Mid-Market (43.3% of reviews) | Mid-Market (51.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | Starting at $2,500.00 Per Month | 

---
## Top Pros & Cons

### Ada

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Usability Issues (10 reviews)
- Integration Issues (9 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Drift

Pros:
- Ease of Use (53 reviews)
- Helpful (47 reviews)

Cons:
- Chat Management (10 reviews)
- Learning Curve (9 reviews)

---
## Ratings Comparison
| Rating | Ada | LivePerson | Drift | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (131 reviews) | 8.5 (167 reviews) | 8.7 (1019 reviews) | 
  | **Ease of Use** | 8.9 (134 reviews) | 8.4 (169 reviews) | 8.7 (1032 reviews) | 
  | **Ease of Setup** | 8.6 (118 reviews) | 8.0 (95 reviews) | 8.4 (508 reviews) | 
  | **Ease of Admin** | 8.8 (122 reviews) | 8.1 (79 reviews) | 8.5 (473 reviews) | 
  | **Quality of Support** | 9.4 (131 reviews) | 8.3 (165 reviews) | 8.8 (940 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (121 reviews) | 8.0 (81 reviews) | 8.9 (472 reviews) | 
  | **Product Direction (% positive)** | 9.3 (127 reviews) | 5.6 (163 reviews) | 8.9 (997 reviews) | 

---
## Pricing

### Ada

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Drift

#### Entry-Level Pricing

Plan: Premium

Price: Starting at $2,500.00 Per Month

Description: For small businesses. The right amount of conversational firepower to keep your business growing.

Key Features:
- * Everything in Free, plus:
- Live Chat
- Meetings

[Browse all 3 editions](https://www.g2.com/products/drift/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 5 |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Reliability** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Data Security** | 8.0 (5 reviews) | Not enough data | Not enough data | 

#### Interaction

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Complex Query Handling** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Conversation** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Understanding** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Context Management** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Customizability** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **User Interaction Learning** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Error Learning** | 6.3 (5 reviews) | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Creativity** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Content Accuracy** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **API Flexibility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Update Frequency and Utility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Software Integration** | 7.3 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | 8.3/10 | 326 |

#### Messenger

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.5 (204 reviews) ✓ Verified | 
| **AI** | Not enough data | Not enough data | 8.2 (201 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | Not enough data | 9.1 (273 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | Not enough data | 8.5 (250 reviews) ✓ Verified | 

#### Channels

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 7.9 (116 reviews) ✓ Verified | 
| **Website** | Not enough data | Not enough data | 8.9 (250 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | Not enough data | 7.7 (91 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | Not enough data | 7.6 (81 reviews) ✓ Verified | 
| **Other** | Not enough data | Not enough data | 7.8 (90 reviews) ✓ Verified | 

#### Customers

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.6 (225 reviews) ✓ Verified | 
| **Profiles** | Not enough data | Not enough data | 8.4 (202 reviews) ✓ Verified | 
| **Analytics** | Not enough data | Not enough data | 8.1 (241 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | Not enough data | 8.7 (242 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | Not enough data | 8.5 (246 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | 8.0/10 | 358 |

#### Lead Facilitation

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 8.9 (315 reviews) ✓ Verified | 
| **Lead Qualification** | Not enough data | Not enough data | 8.2 (309 reviews) ✓ Verified | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (288 reviews) ✓ Verified | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.7 (305 reviews) ✓ Verified | 

#### Organization

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.0 (265 reviews) ✓ Verified | 
| **Data Entry** | Not enough data | Not enough data | 8.0 (269 reviews) ✓ Verified | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.3 (278 reviews) ✓ Verified | 

#### Performance Analysis

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 7.8 (241 reviews) ✓ Verified | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.0 (261 reviews) ✓ Verified | 

#### Sales Analysis

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 7.5 (215 reviews) ✓ Verified | 
| **Sales Forecasting ** | Not enough data | Not enough data | 7.7 (221 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (87 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (85 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Call Analytics

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Channels

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |
| **Drift** | N/A | N/A |

#### Responses

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Personalization** | 8.2 (12 reviews) | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | 8.5 (13 reviews) | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.1 (12 reviews) | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Conversation Editor** | 9.0 (10 reviews) | 8.6 (55 reviews) | Not enough data | 
| **Integration** | 8.1 (12 reviews) | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.7 (10 reviews) | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 71 |
| **LivePerson** | 8.7/10 | 26 |
| **Drift** | 8.2/10 | 332 |

#### Responses

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Customization** | 8.6 (69 reviews) | 8.6 (14 reviews) | 8.2 (280 reviews) | 
| **Control** | 8.7 (63 reviews) | 8.6 (14 reviews) | 8.3 (268 reviews) | 
| **Route To Human** | 9.1 (68 reviews) | 8.7 (17 reviews) | 8.4 (303 reviews) | 
| **Menu bars** | 8.6 (66 reviews) | 8.6 (13 reviews) | 8.1 (273 reviews) | 
| **Drip sequences** | 8.0 (56 reviews) | 8.7 (10 reviews) | 8.0 (228 reviews) | 

#### Platform

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Live chat** | 8.9 (60 reviews) | 9.2 (15 reviews) | 8.9 (309 reviews) | 
| **Integrations** | 8.4 (62 reviews) | 9.0 (13 reviews) | 8.4 (291 reviews) | 
| **Branding** | 8.6 (63 reviews) | 8.7 (15 reviews) | 8.4 (275 reviews) | 
| **Analytics** | 7.7 (68 reviews) | 8.0 (15 reviews) | 8.1 (281 reviews) | 
| **A/B testing** | 7.7 (49 reviews) | 8.6 (12 reviews) | 7.9 (240 reviews) | 
| **Role-based access** | 8.7 (59 reviews) | 9.0 (12 reviews) | 8.4 (261 reviews) | 
| **Collection of information** | 8.6 (66 reviews) | 8.6 (12 reviews) | 8.2 (286 reviews) | 

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (9 reviews) | 8.5 (9 reviews) | 7.7 (84 reviews) | 
| **AI Text Summarization** | 7.6 (9 reviews) | 8.9 (9 reviews) | 7.7 (82 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.7/10 | 20 |
| **LivePerson** | 8.2/10 | 26 |
| **Drift** | 8.4/10 | 198 |

#### Conversational Platform

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Personalization** | 9.1 (18 reviews) | 6.9 (19 reviews) | 8.6 (167 reviews) | 
| **Omnichannel** | 8.3 (12 reviews) | 8.2 (19 reviews) | 8.4 (117 reviews) | 
| **Contextual Engagement** | 9.0 (14 reviews) | 8.2 (16 reviews) | 8.7 (128 reviews) | 
| **Proactive Engagement** | 8.3 (11 reviews) | 8.5 (19 reviews) | 8.6 (92 reviews) | 

#### Support Automation

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (15 reviews) | 8.0 (18 reviews) | Feature Not Available | 
| **Seamless Escalation** | 8.7 (18 reviews) | 8.1 (19 reviews) | 8.4 (147 reviews) | 
| **Transcripts** | 8.8 (17 reviews) | 8.7 (20 reviews) | 8.7 (138 reviews) | 
| **Self-Serve Support** | 9.0 (18 reviews) | 8.0 (20 reviews) | 8.4 (92 reviews) | 

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (10 reviews) | 7.9 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (10 reviews) | 7.7 (31 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | 8.0/10 | 102 |

#### Integrations

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 7.4 (92 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 7.9 (95 reviews) | 
| **Zoom Integration** | Not enough data | Not enough data | 7.8 (91 reviews) | 
| **Google Meet Integration** | Not enough data | Not enough data | 7.3 (88 reviews) | 
| **Salesforce Integration** | Not enough data | Not enough data | 8.0 (95 reviews) | 

#### Branding & Customizatio

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 8.2 (94 reviews) | 
| **Personalized Links** | Not enough data | Not enough data | 8.3 (93 reviews) | 
| **Personalized Web Embed** | Not enough data | Not enough data | 7.9 (90 reviews) | 

#### Automatic Rules & Configurations

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 8.5 (96 reviews) | 
| **Automatic Updates** | Not enough data | Not enough data | 8.2 (90 reviews) | 
| **Buffer Times** | Not enough data | Not enough data | 8.1 (93 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.9/10 | 6 |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Platform

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Multilingualism** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Quality** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Real-Time** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Self-Improving** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Volume** | 9.4 (6 reviews) | Not enough data | Not enough data | 

#### Channel

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Security** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Privacy** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Anonymity** | 8.9 (6 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 9 |
| **LivePerson** | 8.7/10 | 19 |
| **Drift** | 8.1/10 | 14 |

#### Customer Support

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Text** | 9.5 (7 reviews) | 8.6 (11 reviews) | 7.8 (12 reviews) | 
| **Speech** | 6.9 (7 reviews) | 8.9 (9 reviews) | 7.8 (12 reviews) | 
| **Knowledge Base** | 9.0 (8 reviews) | 8.6 (11 reviews) | 8.1 (12 reviews) | 

#### Automation

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Ticket Resolution** | 8.3 (8 reviews) | 9.2 (10 reviews) | 8.2 (11 reviews) | 
| **Customization** | 8.3 (8 reviews) | 8.6 (11 reviews) | 8.3 (13 reviews) | 
| **Intelligent Routing** | 7.8 (9 reviews) | 8.5 (11 reviews) | 8.3 (12 reviews) | 

#### Artificial Intelligence

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Learning** | 7.7 (8 reviews) | 8.3 (12 reviews) | 7.7 (13 reviews) | 
| **Language** | 8.8 (8 reviews) | 8.8 (11 reviews) | 8.2 (13 reviews) | 
| **Conversational AI** | 9.2 (8 reviews) | 8.8 (12 reviews) | 8.3 (14 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |
| **Drift** | 7.8/10 | 31 |

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | 7.7 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 7.9 (30 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 8.1/10 | 45 |
| **Drift** | 8.2/10 | 598 |

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (9 reviews) | 7.7 (83 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (9 reviews) | 7.7 (81 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (9 reviews) | 7.3 (81 reviews) | 

#### Communication

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.0 (36 reviews) ✓ Verified | 9.2 (543 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (34 reviews) ✓ Verified | 8.5 (539 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 7.2 (19 reviews) | 7.8 (323 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.6 (28 reviews) ✓ Verified | 8.6 (414 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.4 (15 reviews) ✓ Verified | 7.9 (189 reviews) | 

####  Internal Use

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Customization ** | Not enough data | 7.6 (31 reviews) ✓ Verified | 8.4 (461 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 7.9 (26 reviews) ✓ Verified | 8.7 (470 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (22 reviews) ✓ Verified | 8.5 (471 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.7 (27 reviews) ✓ Verified | 8.2 (408 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (23 reviews) ✓ Verified | 8.3 (371 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 7.5 (29 reviews) ✓ Verified | 8.1 (401 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.8/10 | 91 |
| **LivePerson** | 8.1/10 | 21 |
| **Drift** | 8.3/10 | 74 |

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | 7.4 (20 reviews) | 

#### Self-Service Experience

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (76 reviews) | 8.3 (16 reviews) | 8.1 (57 reviews) | 
| **Searchable Articles** | 8.3 (72 reviews) | 8.0 (9 reviews) | 8.2 (53 reviews) | 
| **Community Forums** | 8.1 (50 reviews) | 7.5 (8 reviews) | Feature Not Available | 
| **Mobile Optimization** | 7.8 (26 reviews) | 8.2 (11 reviews) | 8.2 (51 reviews) | 
| **Personalization** | 8.3 (31 reviews) | 7.8 (12 reviews) | 8.5 (57 reviews) | 

#### Self-Service Platform

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Branding** | 8.7 (30 reviews) | 7.9 (12 reviews) | 8.6 (57 reviews) | 
| **Automation** | 8.5 (33 reviews) | 8.2 (12 reviews) | 8.7 (60 reviews) | 
| **Artificial Intelligence** | 8.3 (35 reviews) | 8.3 (12 reviews) | 8.2 (59 reviews) | 
| **Integrations** | 8.0 (35 reviews) | 8.3 (9 reviews) | 8.6 (59 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |
| **Drift** | N/A | N/A |

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Mentions** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Tickets** | Not enough data | 7.6 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | 7.5 (6 reviews) | Not enough data | 

#### Channels

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Email** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Social** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Phone** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Text** | Not enough data | 8.1 (6 reviews) | Not enough data | 

#### Insight

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Reporting** | Not enough data | 7.6 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 8.1 (7 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Generative AI

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Automation

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 10 |
| **LivePerson** | 9.2/10 | 23 |
| **Drift** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.3 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.0 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.6 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.7 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | 9.1 (9 reviews) | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Proactive Customer Outreach** | 5.2 (8 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | 7.3 (8 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | 8.5 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 8.2 (10 reviews) | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.3 (10 reviews) | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | 5.0 (8 reviews) | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Independent Decision Making** | 6.9 (8 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | 7.7 (8 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | 7.6 (9 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Drift** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Ada (9):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to LivePerson (12):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Drift (4):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Ada | LivePerson | Drift | 
|---|---|---|---|
| **Small-Business** | 20.4% | 20.0% | 25.5% | 
| **Mid-Market** | 63.5% | 43.3% | 51.7% | 
| **Enterprise** | 16.2% | 36.7% | 22.9% | 

### By Industry

#### Ada

- **Financial Services:** 15.2%
- **Telecommunications:** 8.5%
- **Information Technology and Services:** 6.1%
- **Consumer Services:** 6.1%
- **Consumer Goods:** 5.5%
- **Retail:** 5.5%
- **Health, Wellness and Fitness:** 3.7%
- **Computer Software:** 3.0%
- **Leisure, Travel & Tourism:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Other:** 40.2%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Drift

- **Computer Software:** 32.8%
- **Information Technology and Services:** 20.6%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 3.0%
- **Human Resources:** 2.5%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.4%
- **E-Learning:** 1.4%
- **Other:** 24.2%

---
## Alternatives

### Alternatives to Ada

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews) — 4.5/5 stars (217 reviews)
- [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) — 4.3/5 stars (165 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zowie](https://www.g2.com/products/zowie/reviews) — 4.7/5 stars (73 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)

### Alternatives to Drift

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)

---
## Top Discussions

### Ada

- Title: [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) — 1 comment
  > **Top comment:** "Customer Service. Answering Basic FAQ and performing self service automation."
- Title: [Remas](https://www.g2.com/discussions/50584-remas) — 1 comment, 2 upvotes
  > **Top comment:** "Love yuo"

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Drift

- Title: [How do I scale conversational marketing?](https://www.g2.com/discussions/conversational-marketing-0d87ad75-128e-4457-81cb-8e3880e51fd6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales..."
- Title: [What types of people are having conversations with businesses?](https://www.g2.com/discussions/conversational-marketing-b012374a-2421-4559-8c88-414fa31149e6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often..."
- Title: [How do I measure the effectiveness of conversational marketing?](https://www.g2.com/discussions/conversational-marketing-c5c64a26-1769-402e-b51b-280528b3dc04) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that..."
- Title: [Do I have to completely remove all of my lead capture forms?](https://www.g2.com/discussions/conversational-marketing-2fd3e4b9-40e7-4a08-a3dc-6c3225e804e3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by..."
- Title: [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) — 1 comment, 1 upvote
  > **Top comment:** "Hi there! Playbooks are central to Drift and what we do! They are automated message workflows and campaigns that proactively reach out to site visitors and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ada-support-inc-ada-vs-liveperson-vs-drift)