# Ada, LivePerson vs LiveChat Comparison

| | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 173 | 207 | 808 | 
| **Largest Market Segment** | Mid-Market (63.1% of reviews) | Mid-Market (43.3% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Ada

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Usability Issues (10 reviews)
- Integration Issues (9 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Ada | LivePerson | LiveChat | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (132 reviews) | 8.5 (167 reviews) | 9.1 (706 reviews) | 
  | **Ease of Use** | 8.9 (135 reviews) | 8.4 (169 reviews) | 9.3 (705 reviews) | 
  | **Ease of Setup** | 8.7 (119 reviews) | 8.0 (95 reviews) | 9.0 (285 reviews) | 
  | **Ease of Admin** | 8.8 (123 reviews) | 8.1 (79 reviews) | 9.1 (276 reviews) | 
  | **Quality of Support** | 9.4 (132 reviews) | 8.3 (165 reviews) | 9.1 (654 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (122 reviews) | 8.0 (81 reviews) | 9.1 (268 reviews) | 
  | **Product Direction (% positive)** | 9.3 (128 reviews) | 5.6 (163 reviews) | 8.3 (698 reviews) | 

---
## Pricing

### Ada

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 7.6 (31 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 5 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Reliability** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Data Security** | 8.0 (5 reviews) | Not enough data | Not enough data | 

#### Interaction

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Complex Query Handling** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Conversation** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Understanding** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Context Management** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Customizability** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **User Interaction Learning** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Error Learning** | 6.3 (5 reviews) | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Creativity** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Content Accuracy** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **API Flexibility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Update Frequency and Utility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Software Integration** | 7.3 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Call Analytics

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Channels

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Personalization** | 8.2 (12 reviews) | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | 8.5 (13 reviews) | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.1 (12 reviews) | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Conversation Editor** | 9.0 (10 reviews) | 8.6 (55 reviews) | Not enough data | 
| **Integration** | 8.1 (12 reviews) | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.7 (10 reviews) | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 71 |
| **LivePerson** | 8.7/10 | 26 |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Customization** | 8.6 (69 reviews) | 8.6 (14 reviews) | Not enough data | 
| **Control** | 8.7 (63 reviews) | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 9.1 (68 reviews) | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | 8.6 (66 reviews) | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | 8.0 (56 reviews) | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Live chat** | 8.9 (60 reviews) | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | 8.4 (62 reviews) | 9.0 (13 reviews) | Not enough data | 
| **Branding** | 8.6 (63 reviews) | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | 7.7 (68 reviews) | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | 7.7 (49 reviews) | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | 8.7 (59 reviews) | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | 8.6 (66 reviews) | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (9 reviews) | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (9 reviews) | 8.9 (9 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.7/10 | 20 |
| **LivePerson** | 8.2/10 | 26 |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Personalization** | 9.1 (18 reviews) | 6.9 (19 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (12 reviews) | 8.2 (19 reviews) | Not enough data | 
| **Contextual Engagement** | 9.0 (14 reviews) | 8.2 (16 reviews) | Not enough data | 
| **Proactive Engagement** | 8.3 (11 reviews) | 8.5 (19 reviews) | Not enough data | 

#### Support Automation

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (15 reviews) | 8.0 (18 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (18 reviews) | 8.1 (19 reviews) | Not enough data | 
| **Transcripts** | 8.8 (17 reviews) | 8.7 (20 reviews) | Not enough data | 
| **Self-Serve Support** | 9.0 (18 reviews) | 8.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (10 reviews) | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.9/10 | 6 |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Platform

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Multilingualism** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Quality** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Real-Time** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Self-Improving** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Volume** | 9.4 (6 reviews) | Not enough data | Not enough data | 

#### Channel

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Security** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Privacy** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Anonymity** | 8.9 (6 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 9 |
| **LivePerson** | 8.7/10 | 19 |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Text** | 9.5 (7 reviews) | 8.6 (11 reviews) | Not enough data | 
| **Speech** | 6.9 (7 reviews) | 8.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (8 reviews) | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Ticket Resolution** | 8.3 (8 reviews) | 9.2 (10 reviews) | Not enough data | 
| **Customization** | 8.3 (8 reviews) | 8.6 (11 reviews) | Not enough data | 
| **Intelligent Routing** | 7.8 (9 reviews) | 8.5 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Learning** | 7.7 (8 reviews) | 8.3 (12 reviews) | Not enough data | 
| **Language** | 8.8 (8 reviews) | 8.8 (11 reviews) | Not enough data | 
| **Conversational AI** | 9.2 (8 reviews) | 8.8 (12 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 8.1/10 | 45 |
| **LiveChat** | 8.5/10 | 402 |

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (9 reviews) | 7.4 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (9 reviews) | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (9 reviews) | Feature Not Available | 

#### Communication

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.0 (36 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (34 reviews) ✓ Verified | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 7.2 (19 reviews) | 8.4 (221 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (28 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.4 (15 reviews) ✓ Verified | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Customization ** | Not enough data | 7.6 (31 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 7.9 (26 reviews) ✓ Verified | 8.8 (304 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (22 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.7 (27 reviews) ✓ Verified | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (23 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 7.5 (29 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.8/10 | 91 |
| **LivePerson** | 8.1/10 | 21 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (76 reviews) | 8.3 (16 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (72 reviews) | 8.0 (9 reviews) | Not enough data | 
| **Community Forums** | 8.1 (50 reviews) | 7.5 (8 reviews) | Feature Not Available | 
| **Mobile Optimization** | 7.8 (26 reviews) | 8.2 (11 reviews) | Not enough data | 
| **Personalization** | 8.3 (31 reviews) | 7.8 (12 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Branding** | 8.7 (30 reviews) | 7.9 (12 reviews) | Not enough data | 
| **Automation** | 8.5 (33 reviews) | 8.2 (12 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.3 (35 reviews) | 8.3 (12 reviews) | Not enough data | 
| **Integrations** | 8.0 (35 reviews) | 8.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Mentions** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Tickets** | Not enough data | 7.6 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | 7.5 (6 reviews) | Not enough data | 

#### Channels

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Email** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Social** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Phone** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Text** | Not enough data | 8.1 (6 reviews) | Not enough data | 

#### Insight

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Reporting** | Not enough data | 7.6 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 8.1 (7 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Automation

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 11 |
| **LivePerson** | 9.2/10 | 23 |
| **LiveChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.5 (10 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.2 (10 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.6 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.7 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | 9.1 (9 reviews) | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Proactive Customer Outreach** | 5.2 (8 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | 7.3 (8 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | 8.5 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 8.3 (11 reviews) | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.5 (11 reviews) | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (9 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | 5.0 (8 reviews) | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Independent Decision Making** | 6.9 (8 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | 7.7 (8 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | 7.6 (9 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Ada (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to LivePerson (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to LiveChat (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Ada | LivePerson | LiveChat | 
|---|---|---|---|
| **Small-Business** | 20.8% | 20.0% | 44.6% | 
| **Mid-Market** | 63.1% | 43.3% | 37.5% | 
| **Enterprise** | 16.1% | 36.7% | 18.0% | 

### By Industry

#### Ada

- **Financial Services:** 15.8%
- **Telecommunications:** 8.5%
- **Information Technology and Services:** 6.1%
- **Consumer Services:** 6.1%
- **Consumer Goods:** 5.5%
- **Retail:** 5.5%
- **Health, Wellness and Fitness:** 3.6%
- **Computer Software:** 3.0%
- **Leisure, Travel & Tourism:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Other:** 40.0%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to Ada

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews) — 4.5/5 stars (219 reviews)
- [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) — 4.3/5 stars (166 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Zowie](https://www.g2.com/products/zowie/reviews) — 4.7/5 stars (73 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)

---
## Top Discussions

### Ada

- Title: [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) — 1 comment
  > **Top comment:** "Customer Service. Answering Basic FAQ and performing self service automation."
- Title: [Remas](https://www.g2.com/discussions/50584-remas) — 1 comment, 2 upvotes
  > **Top comment:** "Love yuo"

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ada-support-inc-ada-vs-liveperson-vs-livechat)