Compare 800.com and CTM (formerly CallTrackingMetrics) 
At a Glance
Market Segments
Small-Business (86.0% of reviews)
Small-Business (66.3% of reviews)
Entry-Level Pricing
$50.00 Per Month
$79.00 Per Month
800.com
Star Rating
(902)4.7 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Browse all 4 pricing plansCTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 800.com excels in providing an all-in-one communication system, allowing users to manage both messages and calls seamlessly. This integration is particularly beneficial for small businesses looking to streamline their operations, as highlighted by a user who appreciates the ease of having a toll-free number for customer outreach.
- Users say that CTM (formerly CallTrackingMetrics) offers advanced capabilities for tracking and analyzing customer communications. Reviewers have noted its effectiveness in attributing inbound calls and form submissions to specific marketing campaigns, which helps businesses make informed decisions about their marketing strategies.
- According to verified reviews, 800.com has a higher overall satisfaction rating, with users praising its ease of use and setup. Many find the app helpful for separating business and personal calls, allowing for a more organized approach to communication, which is essential for small business owners.
- Reviewers mention that while CTM provides robust call tracking features, some users have experienced challenges with its implementation process. Despite its powerful analytics capabilities, the onboarding experience could be smoother, which may impact new users trying to get started quickly.
- Users highlight that both platforms offer strong support, but 800.com stands out with its timely issue resolution. Many users have expressed satisfaction with the responsiveness of the support team, which is crucial for businesses that rely on uninterrupted communication.
- G2 reviewers note that while CTM has a strong focus on call tracking and analytics, 800.com provides a more comprehensive solution for communication needs. Users appreciate the ability to manage calls and messages in one place, making it a more versatile option for those looking to enhance their customer interaction capabilities.
Pricing
Entry-Level Pricing
800.com
Starter
$50.00
Per Month
For emerging businesses
- 5 Business Numbers
- 5 Users
- 500 Call Minutes
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Free Trial
800.com
Free Trial is available
CTM (formerly CallTrackingMetrics)
Free Trial is available
Ratings
Meets Requirements
9.4
661
9.1
631
Ease of Use
9.4
676
8.6
637
Ease of Setup
9.4
599
8.4
534
Ease of Admin
9.5
416
8.6
530
Quality of Support
9.4
587
9.0
586
Has the product been a good partner in doing business?
9.4
413
9.2
525
Product Direction (% positive)
8.8
637
9.1
630
Features by Category
Call Analytics
Not enough data
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
6.8
11
Agentic AI - Conversation Intelligence
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Text Messaging
8.3
67
Not enough data
8.5
66
Not enough data
8.0
63
Not enough data
8.5
63
Not enough data
Feature Not Available
Not enough data
7.8
64
Not enough data
8.4
63
Not enough data
8.1
62
Not enough data
SMS Platform
8.5
62
Not enough data
8.6
62
Not enough data
8.0
62
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
60
Not enough data
Agentic AI - SMS Marketing
8.0
18
Not enough data
7.6
19
Not enough data
7.6
18
Not enough data
7.5
18
Not enough data
7.3
17
Not enough data
8.1
18
Not enough data
Channels
Not enough data
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Generative AI
Not enough data
7.9
7
Functions
Not enough data
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Agentic AI - Contact Center
Not enough data
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Administrative
Not enough data
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Attribution Modeling
Not enough data
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Agentic AI - Attribution
Not enough data
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Marketing
Not enough data
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Reporting
Not enough data
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
14
Not enough data
7.6
13
Calling
Not enough data
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Contacts
Not enough data
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Insights
Not enough data
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Training
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Feedback
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Features
Not enough data
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.6
437
9.2
294
9.3
540
9.1
249
8.3
419
8.8
180
Tracking
8.5
417
8.9
268
8.1
392
9.0
228
8.1
390
8.9
231
Analytics
8.6
451
9.0
296
8.9
453
9.3
300
8.5
411
8.7
271
8.2
390
8.4
102
Call Routing
8.7
436
8.9
169
8.4
397
8.9
150
8.1
381
8.6
137
Administration
7.9
368
8.5
85
8.9
413
9.2
131
9.1
480
9.1
150
Agentic AI - Inbound Call Tracking
7.9
136
6.2
22
7.8
136
7.0
22
7.9
135
6.1
22
Marketing Operations
Not enough data
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Campaign Activity
Not enough data
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Agentic AI - Marketing Analytics
Not enough data
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Categories
Categories
Shared Categories
800.com and CTM (formerly CallTrackingMetrics) are categorized as Inbound Call Tracking, AI Voice Assistants, and Outbound Call Tracking
Unique Categories
800.com is categorized as SMS Marketing
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Marketing Analytics, Attribution, Contact Center, and UCaaS Platforms
Reviews
Reviewers' Company Size
800.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
7.6%
Retail
6.8%
Marketing and Advertising
4.3%
Consulting
4.1%
Financial Services
3.8%
Other
73.5%
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Discussions
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
KM
Well, you have a good question. I have been hoping 800.com would be developing an app to accomplish this from a cell phone, but to date not so. One option...Read more
Is there a plan to allow texting to and from the 800.com
1 Comment
TE
Yes, Dean. We actually have Business SMS as part of the Inbox in the app. Here you can text your customers via SMS. All interactions which it be Call or SMS...Read more
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
JS
YesRead more
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
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