Compare 1CRM and Agentforce Sales (formerly Salesforce Sales Cloud) 
At a Glance
Market Segments
Small-Business (53.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Free
$25.00 1 User Per Month
1CRM
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansAgentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,615)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customizable dashboards, making it a powerful tool for managing sales pipelines and customer relationships. Users appreciate the real-time insights that help streamline their processes, saving them valuable time.
- Users say that 1CRM offers a hassle-free implementation process, which is particularly beneficial for small businesses. The intuitive drag-and-drop dashboard and strong customer support are frequently highlighted, making it easier for teams to manage their sales and lead processes effectively.
- Reviewers mention that while Agentforce Sales has a higher overall satisfaction score, some users find it challenging to configure the software to match their specific workflows. This can lead to a steeper learning curve compared to 1CRM, which is noted for its user-friendly interface.
- According to verified reviews, 1CRM shines in case management and customer support, with users praising the knowledge-rich and responsive support team. This aspect is crucial for businesses that rely heavily on customer interactions and need quick resolutions.
- Users highlight that Agentforce Sales provides robust reporting and tracking capabilities, which help teams maintain close relationships with clients. This feature is particularly beneficial for larger organizations looking to analyze their sales performance comprehensively.
- G2 reviewers note that while both products offer strong contact and account management features, Agentforce Sales has a slight edge in terms of overall performance metrics. However, 1CRM's focus on customization and ease of use makes it a compelling choice for smaller teams looking for flexibility.
Pricing
Entry-Level Pricing
1CRM
1CRM Startup Edition
Free
1CRM Startup Edition is a free, fully functional, 3 user CRM software. Containing all the standard features of 1CRM, it is an ideal option for any business just starting out, or a more established business looking for a risk-free introduction to 1CRM. Startup Edition is also available on the Cloud for $12/month.
- Sales Automation & Forecasting
- Marketing Automation
- Order Management
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
1CRM
Free Trial is available
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Ratings
Meets Requirements
8.7
30
8.8
14,052
Ease of Use
8.8
31
8.2
18,041
Ease of Setup
8.6
15
7.8
8,981
Ease of Admin
9.2
8
7.9
4,490
Quality of Support
8.6
30
8.1
12,262
Has the product been a good partner in doing business?
8.5
8
8.4
4,454
Product Direction (% positive)
9.2
29
8.3
13,701
Features by Category
Sales Force Automation
8.9
19
8.8
9583
|
Verified
9.0
15
8.3
6402
|
Verified
9.2
16
8.7
9303
|
Verified
9.2
16
8.3
9528
|
Verified
8.8
15
8.0
7327
|
Verified
9.1
15
8.2
7623
|
Verified
9.2
15
8.0
6766
|
Verified
9.2
15
8.1
6669
|
Verified
9.0
15
8.3
7417
|
Verified
Marketing Automation
8.9
15
8.0
6682
|
Verified
9.0
16
8.1
7002
|
Verified
9.1
18
8.5
8107
|
Verified
8.9
14
7.9
5433
Customer Support
9.3
16
8.3
6835
|
Verified
9.4
16
8.1
6391
|
Verified
9.6
15
8.2
6793
|
Verified
8.9
15
8.0
5504
|
Verified
9.2
16
8.2
5995
|
Verified
Reporting & Analytics
9.4
17
8.5
9020
|
Verified
9.6
15
8.5
9183
|
Verified
9.4
13
8.2
7475
|
Verified
Mobile & Social
9.3
14
7.9
5631
|
Verified
8.9
15
7.8
5253
|
Verified
9.2
14
7.7
6110
|
Verified
Platform
8.8
15
8.5
3652
|
Verified
8.9
14
8.5
3652
|
Verified
9.2
15
8.6
3637
|
Verified
9.0
12
8.4
2902
|
Verified
8.9
12
8.5
3180
|
Verified
8.9
15
8.1
3200
|
Verified
9.4
13
8.7
3642
|
Verified
9.2
15
8.1
3031
Integration
9.3
14
8.5
2604
|
Verified
9.2
14
8.5
3084
|
Verified
9.0
13
8.5
2907
|
Verified
Generative AI
Feature Not Available
7.6
893
Agentic AI - CRM
Not enough data
7.9
269
Not enough data
7.9
253
Not enough data
8.2
258
Not enough data
8.0
242
Not enough data
8.0
245
Not enough data
8.1
258
Not enough data
8.2
254
Email Marketing
Not enough data
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Campaign Management
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
7.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
273
Not enough data
8.8
297
Not enough data
8.8
317
Not enough data
8.6
291
Organization
Not enough data
9.0
354
Not enough data
8.8
345
Not enough data
8.8
341
Performance Analysis
Not enough data
8.4
284
Not enough data
8.8
309
Sales Analysis
Not enough data
8.4
284
Not enough data
8.8
303
Generative AI
Not enough data
8.5
125
Not enough data
8.5
125
Agentic AI - AI Sales Assistant
Not enough data
9.2
29
Not enough data
9.1
29
Not enough data
8.9
26
Not enough data
9.0
25
Not enough data
9.3
27
Not enough data
9.1
26
Not enough data
9.3
29
Integrated Workflows
Not enough data
8.7
522
Not enough data
8.5
514
Not enough data
8.1
468
Not enough data
8.1
462
Not enough data
8.9
527
Not enough data
8.4
470
Not enough data
8.6
482
Repeatability and Reportability
Not enough data
8.4
484
Not enough data
8.7
503
Not enough data
8.7
500
Not enough data
8.3
484
Not enough data
7.8
416
AI and Automation
Not enough data
8.5
464
Not enough data
8.4
472
Not enough data
8.3
428
Not enough data
8.0
432
Not enough data
7.8
415
Generative AI
Not enough data
7.4
270
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
90
Not enough data
8.3
89
Not enough data
8.2
90
Not enough data
8.5
90
Call Analytics
Not enough data
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Artificial Intelligence - Conversation Intelligence
Not enough data
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Generative AI
Not enough data
8.3
59
Agentic AI - Conversation Intelligence
Not enough data
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
13
Not enough data
9.0
13
Revenue Sourcing and Forecasting
Not enough data
8.7
67
Not enough data
8.5
68
Not enough data
8.8
69
Not enough data
8.5
64
Not enough data
8.5
65
Not enough data
8.3
58
Not enough data
8.2
59
CRM Data Enrichment
Not enough data
8.1
64
Not enough data
8.4
63
Not enough data
8.2
60
Not enough data
8.1
65
Not enough data
8.5
57
Account Management
Not enough data
8.3
64
Not enough data
8.1
64
Not enough data
8.1
61
Not enough data
8.3
60
Not enough data
8.6
56
Not enough data
8.4
57
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.9
21
Not enough data
8.2
21
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.2
22
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.5
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.4
30
Not enough data
8.5
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
157
Not enough data
8.5
158
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
159
Branding & Customizatio
Not enough data
8.1
152
Not enough data
8.2
155
Not enough data
8.3
155
Automatic Rules & Configurations
Not enough data
8.4
156
Not enough data
8.3
156
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.4
33
Not enough data
8.4
35
Sales Performance Features - Sales Planning
Not enough data
8.5
175
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.7
172
Not enough data
8.6
171
Not enough data
8.8
167
Not enough data
8.2
164
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
172
Quota & Capacity Management - Sales Planning
Not enough data
8.4
169
Not enough data
8.4
176
Not enough data
8.4
168
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.6
56
Agentic AI - Lead Scoring
Not enough data
7.9
56
Not enough data
8.2
55
Not enough data
8.0
57
Not enough data
8.1
58
Attribution
Not enough data
8.9
454
Not enough data
8.9
458
Not enough data
8.6
436
Discovery
Not enough data
8.9
462
Not enough data
8.6
455
Not enough data
8.6
433
Management
Not enough data
8.5
421
Not enough data
8.6
443
Platform
Not enough data
8.6
433
Not enough data
8.6
432
Agentic AI - Sales Performance Management
Not enough data
8.5
75
Not enough data
8.7
75
Not enough data
8.5
76
Incentives
Not enough data
8.2
439
Not enough data
8.4
504
Not enough data
8.0
437
Not enough data
8.6
514
Personalization
Not enough data
8.6
485
Not enough data
8.8
563
Not enough data
8.9
596
Not enough data
8.6
537
Administrative
Not enough data
8.7
567
Not enough data
8.5
528
Not enough data
8.4
510
Agentic AI - Email Tracking
Not enough data
8.2
63
Not enough data
8.4
61
Not enough data
8.4
61
Not enough data
8.3
62
Not enough data
8.4
62
Not enough data
8.3
61
Not enough data
8.4
64
Analytics
Not enough data
8.3
569
Not enough data
8.4
578
Not enough data
8.3
592
Customizations
Not enough data
8.7
624
Not enough data
8.5
594
Not enough data
8.6
627
Not enough data
8.4
572
Not enough data
8.4
599
Generative AI
Not enough data
7.5
291
Agentic AI - Sales Analytics
Not enough data
8.3
80
Not enough data
8.6
80
Not enough data
8.4
80
Not enough data
8.3
79
Not enough data
8.3
80
Data Sourcing
Not enough data
8.5
969
Not enough data
8.7
1000
Not enough data
8.3
903
Not enough data
8.7
1032
Not enough data
8.6
963
Predictive Analytics
Not enough data
8.4
948
Not enough data
8.6
964
Not enough data
8.1
856
Not enough data
8.3
897
Sales Management
Not enough data
8.7
986
Not enough data
8.1
859
Not enough data
8.6
983
Not enough data
8.8
1052
Agentic AI - Outbound Call Tracking
Not enough data
8.6
39
Not enough data
8.6
40
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.6
45
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
189
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.2
23
Not enough data
9.3
23
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
210
Not enough data
8.5
245
Feedback
Not enough data
8.8
240
Not enough data
8.6
235
Not enough data
8.6
216
Not enough data
8.6
203
Not enough data
8.8
227
Not enough data
8.9
230
Not enough data
8.7
201
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Content Management
Not enough data
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Analytics
Not enough data
8.7
348
Not enough data
8.4
345
Not enough data
8.5
226
Not enough data
8.3
352
Learning Management - Sales Enablement
Not enough data
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Revenue Enablement - Sales Enablement
Not enough data
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
1CRM and Agentforce Sales (formerly Salesforce Sales Cloud) are categorized as CRM
Unique Categories
1CRM is categorized as Marketing Automation
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue AI Platforms
Reviews
Reviewers' Company Size
1CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
18.8%
Marketing and Advertising
15.6%
Information Technology and Services
9.4%
Publishing
6.3%
Computer Software
6.3%
Other
43.8%
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What is the scope of future development ?
1 Comment
MW
Yes - the Configure Group Tabs function within Administration lets you remove anything you don’t need from the system menu - and also reorganize the menu any...Read more
1CRM has no more discussions with answers
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
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