# What is 1CRM used for? What is 1CRM used for? ##### Post Metadata

# What is CRM? We’re glad you asked! CRM stands for Customer Relationship Management. It’s a business strategy that focuses on attracting, retaining, and delighting customers. Happy customers will often buy more, tell their friends about your business, and stay loyal to your brand. A CRM solution (software or service) typically combines sales, marketing, service and support all into a single online platform. It then automates business processes, and shares that information with everyone in the company – even when they’re working remotely. This increases productivity, collaboration, and sales. Having all of your business information linked together enables you to see a complete view of any customer at any time. Access their contact information, purchase history, full interaction history, support requests, and upcoming opportunities with the click of a button. 1CRM stands out in the market of CRM solutions because it adapts to any industry with it’s extensive customization options and open source code. In addition to standard CRM features, it also includes full order management and project management modules – to manage every aspect of your business. Lastly, 1CRM is one of the most cost effective CRM solutions with a Free 3 User Startup Edition, and Cloud Service starting at $12/user/month. ##### Post Metadata - Net upvotes: 1

# Can I use the 1CRM Cloud Service with the Startup Edition? Yes! You can use the 1CRM Startup Edition Cloud Service for as little as $12/month! ##### Post Metadata - Net upvotes: 1

# Was 1CRM previously called info@hand? Yes, in 2013 info@hand was rebranded to 1CRM. ##### Post Metadata - Net upvotes: 1

# Was 1CRM previously called info@hand? Yes, in 2013 info@hand was rebranded to 1CRM. ##### Post Metadata - Net upvotes: 1

# Is 1CRM an Open Source CRM system? Every edition of 1CRM comes with the source code of the CRM system. This provides you with insight into the functionality of 1CRM and the opportunity to modify it to suit your needs. 1CRM can also be used as a platform to create CRM extensions. You can sell them, or provide them as open source software to the community. 1CRM is not a pure open source solution, as you will not be allowed to modify the source code of 1CRM and then sell it without license. 1CRM is often called an open source CRM system with the addition of commercial open source, because it excludes the files on which the license and user management of the CRM system is implemented. ##### Post Metadata - Net upvotes: 1

# What is the scope of future development ? It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this. ##### Post Metadata

# What sets 1CRM apart from other similar softwares? Pros: Managing e-commerce, handling customers, easy marketing option Cons: Ease of usage lacks ##### Post Metadata