NICE Workforce Management
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Average Rating: 4.3/5.0
Total Reviews: 88
How Do G2 Users Rate NICE Workforce Management?
- Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.7/10)
- Performance: 8.1/10 (Category avg: 8.6/10)
- Skills Management: 8.0/10 (Category avg: 8.3/10)
- Workforce Analytics: 7.9/10 (Category avg: 8.4/10)
Who Is the Company Behind NICE Workforce Management?
- Seller: NiCE
- Year Founded: 1986
- HQ Location: Hoboken, New Jersey
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Twitter: @NICELtd
14,655 Twitter followers -
LinkedIn® Page: www.linkedin.com
14,296 employees on LinkedIn® - Ownership: NASDAQ: NICE
Who Uses This Product?
- Top Industries: Information Technology and Services, Telecommunications
- Company Size: 66% Large, 29% Medium
What Do G2 Reviewers Say About NICE Workforce Management?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of NICE Workforce Management, making time management and scheduling remarkably efficient.
- Users value the effective scheduling capabilities of NICE Workforce Management, enhancing efficiency and streamlining time management tasks.
- Users value the effective handling of time management features in NICE Workforce Management, enhancing workflow efficiency significantly.
- Users find NICE Workforce Management to excel in agent management, especially for efficient team schedule handling.
- Users appreciate the automation features of NICE Workforce Management, which streamline processes and enhance overall efficiency.
Cons
- Users often face scheduling issues with NICE Workforce Management, citing slow processing and complicated rule-based time-off requests.
- Users find the customization difficult, particularly in terms of aesthetic appeal and managing time-off scheduling.
- Users find the difficult setup of NICE Workforce Management to be resource-intensive and time-consuming, causing frustration.
- Users find the design outdated and feel that the interface lacks a modern look.
- Users find the steep learning curve and slow processing speed in NICE Workforce Management frustrating and time-consuming.
What Are Recent G2 Reviews of NICE Workforce Management?
Rating: 5.0/5.0 stars
— Theo Paulin G.
"Efficient Yet Slow: Needs Faster Processing"
Rating: 4.0/5.0 stars
— Verified User in Financial Services

