Chronicle Online Reviews & Product Details

Thank you for taking the time to leave such a detailed review.

It’s great to hear that Chronicle Online has reduced the manual work involved in managing hours, sickness, lateness, absences and payroll preparation, and that features such as bulk exception editing, report favourites and payroll exports are saving your team time.

We also appreciate your comments around discovering functionality within the system. Chronicle has a wide range of features, so we try to provide regular product news and updates within the platform, hundreds of user guides, access to our Support Desk, and regular Account Management check-ins where customers can review how they are using the system and identify features that may help them further. We are also introducing customer webinars to make it even easier to keep up to date with new and existing functionality.

We’re pleased that the historic permissions issue you encountered was resolved and that the appropriate access controls could be put in place.

Thank you again for your feedback and for continuing to use Chronicle Online.

Thank you for your positive feedback! We're committed to continuously improving our software to meet the evolving needs of our customers, and we're glad to hear that our flexibility, reliability, and support have been beneficial for your organisation.

Thank you for your feedback. We understand the importance of saving and storing the historic fire register data for reporting and will definitely take this into consideration for future updates. We appreciate your input and are always looking for ways to improve our services.

Thank you for your fantastic review and for sharing your experience with Chronicle Online.

We're delighted to hear that Chronicle is helping you manage absences, holidays, lateness, and workforce data more efficiently, while supporting your move towards a paperless HR process. It's also great to know our support team has been responsive whenever you've needed assistance.

Thank you as well for mentioning the occasional slow page loading when logging in. We continuously monitor and optimise system performance, and feedback like yours helps us identify areas where we can improve further.

We're grateful for your support and look forward to continuing to help your business as it grows.

Thank you for taking the time to share your experience with Chronicle Online.

It is great to hear that the combination of time and attendance, access control, HR and holiday management is helping you manage everything in one place. We are also pleased that the employee app, Xero integration and implementation process have worked well for your business.

We really appreciate your comments about the support team. Should you ever have any suggestions for improvements or new features, please contact us or add them to our Featurebase suggestion board, where other customers can also vote on ideas.

Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying the new look and feel of Chronicle Online, and that features like the dashboard and favourite reports are making your day-to-day work easier.

We also appreciate you highlighting the lag you've experienced when navigating between weeks and entering holidays. That's valuable feedback, and we're continuing to optimise performance to make the system as responsive as possible, particularly for users working at speed.

It's great to hear Chronicle is helping your team access clocking information instantly without needing to locate paper timesheets or clock cards. Thank you again for your review and for helping us continue to improve Chronicle Online.

Thank you for taking the time to leave such a positive review and for sharing your experience.

We're really pleased to hear Chronicle has helped modernise your time and attendance processes, automate payroll data transfer and provide the flexibility you need to manage different payment cycles. It's also great to know our reporting suite and tailored reporting have been valuable for your business.

Thank you for your constructive feedback as well. While we do offer a support ticketing portal for tracking requests, customers are always welcome to call our UK-based support team directly on our freephone 0800 number if they prefer speaking to someone. We know everyone has their preferred way of getting support, so we offer both options.

Regarding payroll, we appreciate your suggestion. While Chronicle doesn't include its own payroll software, we do offer deep, bi-directional integrations with Staffology Payroll, Xero Payroll and Shape Payroll by Ciphr, allowing employee records, payroll data and payments to flow seamlessly between systems. We also integrate with payroll solutions including Sage and Pegasus Opera.

If you'd like to explore these integrations further, please speak to your Account Manager, who will be happy to discuss the options available and help you get the most from your Chronicle solution.

Thank you again for your feedback and for choosing Chronicle. We really appreciate your support.

Thank you for such a detailed review.

It’s great to hear that Chronicle has brought your time and attendance, rotas, holiday management and payroll processes together, while reducing spreadsheets, administration and manual re-keying.

We’re particularly pleased that employee self-service and the payroll integration are saving time for both staff and managers.

We also appreciate your honest feedback around the learning curve, reporting flexibility and the appearance of the interface. Chronicle V2 is already live in beta and available for customers to use now, with a completely updated and more modern interface. It is due to become the main version of Chronicle by the end of August.

We’re continuing to expand reporting and make more information available directly within Chronicle without the need to export.

Thank you again for your support and for recognising the time and administrative savings Chronicle is delivering.

Thanks for the fantastic review and for taking the time to share your experience.

It's great to hear Chronicle is making it easier to manage your team, whether you're in the office or working remotely. Giving managers live access to the information they need, while keeping things simple for employees, is exactly what we're aiming for. I'm also really pleased our support team has been able to resolve any issues quickly.

Your feedback on reporting is a good one. We're investing heavily in reporting and dashboards, and giving customers more flexibility to build exactly the reports they need is something we're actively working towards. Feedback like yours helps shape our development roadmap.

Thanks again for your support. We really appreciate your business and look forward to continuing to improve Chronicle Online.

Thanks Louise for taking the time to leave us a review.

I'm really pleased to hear our support team has been quick and helpful whenever you've needed us. We work hard to respond fast and actually solve problems, so it's great to know that's coming across.

I completely take your point about the system. Chronicle has a huge amount of functionality, and if you're not using certain features every day it can take a moment to find your way around. That's something we're continuing to improve as we develop the product.

It's great to hear Chronicle is helping you manage attendance, absences, overtime and holidays from one system, and we'll keep working to make it even better