The flexibility of the product, and the responsiveness of the Timefold team, are both excellent. There’s a lot you can customise, which is exactly what’s needed for complex field service routing. The quality of the routes and the overall performance are high, and it was also easy to integrate with our core system. Review collected by and hosted on G2.com.
It's sometimes difficult to convey to the business why some work isn't planned, I suspect this is exacerbated by being self hosted Review collected by and hosted on G2.com.
Thank you for your positive feedback on the flexibility and responsiveness of Timefold. We strive to provide high-quality routing solutions and seamless integration with your core system. You raise a genuinely tricky one: explaining to the business *why* certain work wasn't planned. Usually it comes down to a specific binding constraint (capacity, a time window, a skills mismatch) and the solver does know which one it is. Turning that into something you can put in front of stakeholders is exactly the kind of explainability we think makes optimization trustworthy, and our team would be glad to help you surface it.