LeadDesk
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.
Average Rating: 4.0/5.0
Total Reviews: 12
How Do G2 Users Rate LeadDesk?
- Has the product been a good partner in doing business?: 7.1/10 (Category avg: 8.8/10)
- Phone Calls: 10.0/10 (Category avg: 9.2/10)
- VOiP Number: 10.0/10 (Category avg: 9.1/10)
Who Is the Company Behind LeadDesk?
- Seller: LeadDesk
- Year Founded: 2010
- HQ Location: 00500 Helsinki, FI
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LinkedIn® Page: www.linkedin.com
198 employees on LinkedIn® - Ownership: HEL: LEADD
Who Uses This Product?
- Company Size: 50% Medium, 42% Small
What Do G2 Reviewers Say About LeadDesk?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of LeadDesk, appreciating its intuitive interface and organized layout for efficiency.
- Users appreciate the intuitive interface of LeadDesk, enhancing navigation and usability for agents and managers.
- Users appreciate the user-friendly interface of LeadDesk, finding it easy to navigate and enhance productivity.
- Users value the intuitive and user-friendly interface of LeadDesk, enhancing navigation and accessibility of essential tools.
- Users love the intuitive and user-friendly interface of LeadDesk, making navigation and access to tools seamless.
Cons
- Users express dissatisfaction with poor customer support, indicating a need for improvement despite overall satisfaction with the product.
- Users experience occasional call clarity drops, but the support team quickly resolves any issues that arise.
- Users note occasional clarity issues during calls, but appreciate the prompt support for resolution.
- Users are dissatisfied with poor customer service and find contract terms misleading and untrustworthy compared to competitors.
- Users report a difficult learning process, particularly for newcomers without prior experience in similar software.
What Are Recent G2 Reviews of LeadDesk?
Rating: 5.0/5.0 stars
— sahil k.
Rating: 5.0/5.0 stars
— Mayank A.

