Their monitoring team is one of the best, had a very good experience so far Review collected by and hosted on G2.com.
Sometimes rarely their customer support helpline goes on loop Review collected by and hosted on G2.com.
Our experience with Pulse Telesystems has been extremely frustrating and unsatisfactory. The service has consistently underperformed, causing significant disruptions to our business operations. Review collected by and hosted on G2.com.
Unreliable Service: Frequent outages and call drops have made it nearly impossible to rely on their service for any consistent communication. This has caused major setbacks for our team.
Poor Customer Support and Sales Experience: While customer support is occasionally responsive, their solutions are ineffective. Additionally, the salesperson we dealt with was unhelpful and lacked clarity in explaining the services and pricing.
Complicated Setup: The setup process was incredibly cumbersome, and we faced multiple configuration issues that took far too long to fix.
Lack of Transparency: There’s a noticeable lack of clarity in billing, with unexplained charges adding to the frustration. Review collected by and hosted on G2.com.
Stable product and Ownership driven team, If there are any hiccups raises with product their team is very much competent to solve the issues then and there! Review collected by and hosted on G2.com.
I don't see much of downsides, if there are anything team is preplanning and adding the same to customer or product road map Review collected by and hosted on G2.com.
Pricing provided by Pulse.