Insightful
Insightful is a work data platform that delivers intelligence about how work actually happens, so companies can improve operations and drive efficiency. Its desktop app records which apps, sites and AI tools people use and what they do in them, without capturing messages, documents or keystrokes. Insightful turns your work data into a clear picture of how people work, how to organize, what to improve and where to automate. We do that in one app, on one data foundation, with three products: 1. Workforce Analytics: see where people, teams and organizations spend their time, and how to make the best use of it. Know every team's capacity, workload and productivity from day one. • Know who is at full capacity and who has room before the next hire • Spot a dip in productive time or utilization as it happens, not in next month's report • Record hours automatically, and answer billing or payroll questions with an audit trail of every manual edit • Find the paid tools nobody opens before they renew, and new tools the day they appear • Learn which teams use AI tools most, so they can coach the rest • Measure how much of the week goes to meetings and messages, and how much is left for focused work • Compare office, remote and hybrid days, so hybrid policy rests on your own numbers • Catch unapproved absences the day they happen, not at payroll 2. People Intelligence: understand how people work and see opportunities to improve their output. • AI Maturity shows what each person is doing with AI and suggests what they should do with AI to accelerate their goals. • Team Efficiency shows how much of each team's week goes to its core work and suggests how each team can get more done. • Workload Balance shows who has room and who is carrying too much, and suggests how to reorganize work to maximize output. • Work Patterns shows how each person spends the workday and suggests ways to improve focus and execution. • Key Person Risk shows whose work the company depends on and suggests how to reduce that dependency. 3. Process Intelligence: shows how work flows across your company and where to improve or automate processes. • Map Workflows shows every process as it runs, with the steps, the tools, the time and the variations across everyone who does it. • Prioritize Transformation shows which processes are critical to your business and suggests which ones to transform first. • High-Value Automations shows the manual steps in your processes and suggests where automation brings the most value. • Cost-Effective AI Spend shows where AI pays back in each process and suggests where to put it. • Prove ROI shows the outcome of each process change and tracks the value it brings over time. How it works: Install the desktop app. It records which apps, sites and AI tools people use and what they do in them, without capturing messages, documents or keystrokes. Security: Insightful holds a SOC 2 Type II report, audited annually. Our information security management system is aligned with ISO 27001, but we are not currently ISO 27001 certified. Data is encrypted in transit with TLS 1.3 and at rest with AES-256. You choose where your data is hosted: the EU, the US or Saudi Arabia. You can also run Insightful in a private cloud, and Workforce Analytics on-premise. AI processing for People Intelligence and Process Intelligence currently runs in the US, and customer data is never used to train AI models. SSO and two-factor authentication work with Okta, Microsoft Entra ID, Google, OneLogin and Slack. Integrations: Insightful connects with more than 50 project management, HR, directory and BI tools. It syncs people, teams and time off from tools like Okta, Microsoft Entra ID, Workday and BambooHR, tasks from Jira and Asana, and meetings from Google and Outlook calendars. Who uses it: More than 5,000 organizations and 210,000 people use Insightful. It's built for desk-based teams on Windows, macOS and Linux, and is most common in BPO and contact centers, IT services, insurance, financial services and accounting, healthcare administration, and legal and professional services. Operations, HR and IT managers use Workforce Analytics, their leaders use People Intelligence, and AI and transformation teams use Process Intelligence.
Average Rating: 4.6/5.0
Total Reviews: 491
How Do G2 Users Rate Insightful?
- Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
- Dashboards & Reporting: 9.1/10 (Category avg: 8.7/10)
- Process Automation: 8.5/10 (Category avg: 8.7/10)
- Data Collection: 8.6/10 (Category avg: 8.7/10)
Who Is the Company Behind Insightful?
- Seller: Insightful (formerly Workpuls)
- Company Website:
- Year Founded: 2015
- HQ Location: New York, US
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LinkedIn® Page: www.linkedin.com
133 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: CEO, Director
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 51% Small, 35% Medium
What Do G2 Reviewers Say About Insightful?
AI-generated summary from verified user reviews
Pros
- Users find Insightful's user-friendly interface invaluable for monitoring productivity and managing remote teams effortlessly.
- Users love the user-friendly interface of Insightful, making it easy to track productivity and manage teams efficiently.
- Users appreciate the time-saving features of Insightful, facilitating better organization and productivity without added complexity.
- Users value the efficiency of Insightful, appreciating real-time productivity tracking and streamlined management of their teams.
- Users value Insightful for its effective productivity management, simplifying team oversight across time zones with real-time metrics.
Cons
- Users struggle with missing features, such as bulk shift deletion and improved reporting options for better organization.
- Users report technical issues with auto-closing and syncing across devices, impacting productivity and time tracking accuracy.
- Users feel that limited customization options hinder their ability to tailor Insightful for small business needs effectively.
- Users note a significant learning curve for Insightful, requiring considerable time to master its extensive features.
- Users find Insightful's limited features frustrating, particularly regarding reporting options and tracking employee activity accurately.
What Are Recent G2 Reviews of Insightful?
"Clear Insights Into Team Performance and Daily Activities"
Rating: 4.5/5.0 stars
— Mohsin A.
"Fantastic support, smooth onboarding, and a very intuitive platform"
Rating: 5.0/5.0 stars
— Ahmet T.
