Insightful Reviews & Product Details

Insightful is a work intelligence platform designed to enhance employee productivity, minimize burnout, and boost engagement across remote, hybrid, and in-office work environments. Their platform is designed to give managers of large and distributed teams actionable insights about their workforce. The company claims to be a work intelligence platform with a particular focus on workforce management and workflow optimization. The platform also supports security analytics, making it suitable for organizations aiming to monitor and improve team performance while protecting against security threats. Insightful is particularly valuable for remote and hybrid teams, and has established itself as a leader in categories such as employee monitoring, time and attendance tracking, and insider risk detection. Serving a diverse range of businesses, Insightful is used by organizations of all sizes, from small teams to large enterprises managing thousands of employees. The platform combines essential features such as time tracking, attendance monitoring, application and website usage analysis, and optional screenshot monitoring into a single interface. This holistic approach allows managers to gain insights into how work is accomplished, identify potential burnout and overwork or disengagement among employees, and respond proactively to enhance overall productivity of the modern digital workforce. Insightful is being used extensively by companies in these industries: Business Process Outsourcing, Financial Services and Insurance, Healthcare, and Knowledge Outsourcing including AI Labs. One of the standout features of Insightful is its scalability, which accommodates the needs of both small businesses and large corporations. User reviews frequently highlight that the platform delivers more accurate time keeping based on employees' actual work shifts compared to alternative platforms in the category. The platform is cloud-based or can be deployed on-premise, ensuring security and ease of setup for both large and small companies. With competitive pricing plans starting at $6.40 per user per month, Insightful remains accessible to smaller teams while also offering customized enterprise solutions for larger organizations. Each plan includes core functionalities such as productivity management, app and web activity analysis, and detailed reporting, with additional options available for security and workflow management. There are no user minimums to get started, and every plan comes with preferred features such as AI insights and stealth mode. You can sign up for a free trial with no credit card required, and there are flexible month-to-month options available. Insightful also excels in integration capabilities, boasting an extensive library of 50+ integrations that connects with leading HRIS, CX, and CRM platforms, including ADP, Bamboo, Paylocity, Salesforce, and Freshdesk. This flexibility allows organizations to seamlessly incorporate Insightful into their existing systems. Additionally, the platform supports multiple languages, currently available in English and Spanish, with plans for further language options in the future. With features focused on balancing workloads and fostering team satisfaction, Insightful gives companies more than just employee monitoring software. Its advanced features like AI-driven alerts and complex workforce scheduling, empower managers and employees to work more efficiently. Insightful, previously known as Workpuls, rebranded in 2022. For further details, explore their extensive FAQs section at https://help.insightful.io/en.

Product Website

Seller

Insightful (formerly Workpuls)

Discussions

Insightful Community

Languages Supported

English, Spanish

Overview by

Jana Jovanović

Pricing

Pricing provided by Insightful.

Productivity Management

Starting at $6.40

Per Month

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Insightful Integrations

(78)

Verified by Insightful

BigQuery SSIS Components by Devart

CyberArk Workforce Identity

Dayforce

Deel Payroll

Factorial

Freshteam by Freshworks

Humi by Employment Hero

PingOne Advanced Identity Cloud

WhatsApp Business Platform

Insightful Media

Real-Time Insights

Individual Employee

Apps and Websites

Employees Timeline

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Insightful Workforce Intelligence Software - Features

Insightful Reviews (249)

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Christian Amiel D.

IT Support Specialist

Mid-Market (51-1000 emp.)

11/21/2025

"Effortless Productivity Tracking with Excellent Support"

4/5

What do you like best about Insightful?

What I like best about Insightful is how easy it is to use and how much clarity it gives me about productivity. I can quickly see detailed reports and trends without feeling like I’m micromanaging anyone. It’s great for supporting remote and hybrid teams, and I feel confident knowing it’s secure with SOC 2, GDPR, and HIPAA compliance. Plus, whenever I need help, their customer support is fast and reliable. Overall, it helps me improve efficiency while keeping things simple and transparent. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

What I dislike about Insightful is that it doesn’t have a mobile app, which makes it hard to check things on the go. I also wish there were more customization options for dashboards and reports because the current setup feels a bit rigid. The reporting is helpful but lacks deeper analytics for complex workflows, and sometimes I run into minor bugs or downtime that can disrupt tracking. It also takes time to fully learn all the features, and the price feels a bit high compared to other tools. Lastly, I’d love to see better integrations with project management platforms to make it more seamless for my workflow. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Insightful helps me tackle the biggest challenge of managing productivity across remote and hybrid teams. Before using it, I struggled with visibility—knowing how time was spent, where bottlenecks occurred, and whether workloads were balanced. Now, I can see detailed analytics on app usage, workflows, and time allocation, which makes it easier to identify inefficiencies and optimize processes Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Christian,

Thank you so much for such a thoughtful review. We love hearing how Insightful is helping you maintain clarity around productivity without crossing into micromanagement. Supporting remote and hybrid teams with secure, transparent insights is exactly what the platform is built for (certainly not for micromanagement), and we’re glad that’s coming through in your experience.

We also appreciate you calling out areas where Insightful can grow, from mobile access and deeper customization to integrations and analytics. Feedback like this is extremely valuable, and we’re actively sharing it with our product and development teams as we continue evolving.

If you’d ever need to explore ways to get more out of your setup today, our support team is always happy to help.

Best regards,

The Insightful Team

Ahmed A.

HR Manager

Mid-Market (51-1000 emp.)

10/31/2024

"Insightful Makes Remote Work Management Easy!"

5/5

What do you like best about Insightful?

I love how Insightful makes it easy to track productivity and manage remote teams effectively. The automatic time tracking and detailed reports give me a clear view of project progress without micromanaging, and the intuitive interface is a plus. Additionally, Insightful’s ability to analyze work patterns helps improve efficiency and streamline our workflow. It’s definitely a valuable tool for anyone looking to optimize team productivity! Review collected by and hosted on G2.com.

What do you dislike about Insightful?

What I find challenging about Insightful is the occasional lag when generating detailed reports, especially for larger teams. Also, the initial setup process can feel a bit complex, particularly when configuring permissions and specific team tracking settings. It would be great if there were more customization options in the dashboard for specific reporting needs Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Insightful addresses several problems related to productivity and time management within teams. It helps in identifying inefficiencies by tracking how time is spent on various tasks and projects. This data allows me to pinpoint areas where processes can be streamlined and where additional support may be needed. By having clear visibility into team performance, I'm able to make informed decisions that enhance overall productivity. The benefits include improved accountability among team members, better time allocation for projects, and ultimately, increased project success rates Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Ahmed,

Your experience highlights something we spend a lot of time thinking about: making it easier to understand how work actually happens without needing constant check-ins. The way you’re using automatic tracking and reports to spot patterns and keep projects moving is very much in line with what Insightful is designed to support.

You also called out a few areas where things can feel heavier than they should, especially when pulling detailed reports for larger groups or getting everything configured at the start. Those moments matter, and they’re part of what guides our ongoing work around performance, permissions, and reporting flexibility.

Thank you so much for sharing your thoughts here. If you ever need any assistance with Insightful, our support team is always ready to jump in and help.

Best regards,

The Insightful Team

Jose N.

Director of operations

Small-Business (50 or fewer emp.)

12/9/2025

"A Reliable Tool for Better Productivity and Workflow Visibility"

5/5

What do you like best about Insightful?

What I like best about Insightful is how easy it is to use on a daily basis. The dashboard is intuitive, the features are well-organized, and it quickly becomes part of your regular workflow. The reports are detailed yet easy to understand, making it simple to see how time is being spent and where improvements can be made. Their customer support has also been helpful whenever questions come up, responding quickly and ensuring everything runs smoothly. Overall, the platform integrates well, is easy to implement, and provides reliable insights every time we use it. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

The main drawback is that some features lack the level of customization we’d prefer, especially when adjusting or filtering reports. While the platform offers a strong set of features, a bit more flexibility would make it even better. It can also take some time to get fully comfortable with certain parts of the reporting layout. However, once everything is set up, Insightful integrates well with our workflow and performs reliably for day-to-day use. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Insightful helps solve the challenge of understanding how time is being used across daily operations. Before using it, it was difficult to clearly identify productivity patterns, workflow bottlenecks, or areas where tasks were taking longer than expected. Insightful provides accurate, real-time visibility into these activities, allowing us to make data-driven improvements. This has helped boost efficiency, improve accountability, and ensure that our team stays focused on the highest-value tasks. The clarity Insightful provides ultimately supports better planning, smoother processes, and more informed decision-making. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Jose,

We really love hearing that Insightful has become a natural part of your daily workflow with our dashboards giving you clear, usable insight into how time is spent. We’re also glad our support team has been able to step in quickly when questions come up.

Your feedback around report customization and getting fully comfortable with certain layouts is valuable, and it’s something we actively take into account as the product continues to evolve.

Thanks for sharing such a thoughtful review, it’s rewarding to hear about Insightful supporting better planning and decision-making for your team.

Best regards,

The Insightful Team

Amro A.

Customer Support

Professional Training & Coaching

Small-Business (50 or fewer emp.)

12/1/2025

"A reliable tool for managing productivity and team performance"

4.5/5

What do you like best about Insightful?

Insightful provides me with a transparent, real-time overview of my team's productivity, eliminating the need for constant follow-ups or micromanagement. The interface is straightforward and user-friendly, allowing me to quickly access activity summaries, track time spent on various tasks, and monitor how workloads are distributed. The dashboards are especially helpful for identifying performance trends and understanding where resources are being utilized most effectively. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

At times, the platform seems sluggish when loading detailed reports, particularly if I try to filter across several time periods simultaneously. Additionally, making manual adjustments to employee roles or account types can be confusing. It would be beneficial if switching between roles were more intuitive or if there were clearer guidance during the process. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Insightful has made it much easier for me to see how time is truly spent across the team, which has led to better planning and more balanced workload distribution. It takes the guesswork out of measuring productivity and highlights bottlenecks that could impact deadlines. With centralized attendance and activity tracking, I save time during performance reviews and can maintain clear, transparent expectations with remote employees. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Amro,

We love hearing that Insightful is helping you get a clear, real-time picture of how work is distributed. This visibility is super useful for any organizarion and we always aim to deliver it. The better planning, the balanced workload, the transparency and taking out guesswork or bottlenecks...all music to our ears! Thats why we do what we do. Thank you so much for sharing such insights!

About the reporting challenges you've mentioned - we'll make sure to take that feedback to our product development team. As a workaround for now, try opening a few browser tabs and setting a different date range in each. That can make pulling the reports you need a lot smoother.

As for the sluggishness with loading and and manual adjustments to account types, we’d love to hear a bit more so we can help you out directly. Please reach out to our Customer Support team and we’ll walk through it with you to make sure everything clicks.

Best regards,

The Insightful Team

Gisela L.

VP OF PEOPLE

Mid-Market (51-1000 emp.)

11/20/2025

"Empowers Better Decisions with Robust Data Insights"

5/5

What do you like best about Insightful?

I appreciate how Insightful focuses on clear, actionable productivity insights rather than just raw monitoring data. It gives organizations a transparent view of workflows, helps identify bottlenecks, and supports managers in making evidence-based decisions—without overwhelming them with unnecessary complexity. Its automated time tracking and clean dashboards make it genuinely useful for improving processes, not just surveillance. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

At times, Insightful can feel a bit too focused on monitoring rather than empowering, which may create concerns among employees if it isn’t implemented with transparency. Some features also produce very detailed activity data that can be overwhelming for managers to interpret without clear context. Additionally, setup and policy configuration can be complex for first-time users, requiring a bit of a learning curve before teams get full value from the platform. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

Insightful helps solve the challenge of understanding how work actually gets done across teams. It provides visibility into productivity patterns, time usage, and workflow bottlenecks that would otherwise be hard to identify. By breaking down activity trends and showing where time is being lost, it helps me make more informed decisions about priorities, process improvements, and workload distribution. As a result, I’m able to work more efficiently, remove distractions, and focus on the tasks that truly move projects forward. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Gisela,

That you for such thoughtful a review. It’s great to hear of all the ways Insightful is helping your organization. The synergy of clarity and usefulness, without unnecessary complexity, is one of our goals.

The concerns you mentioned around monitoring and context touch on something we care about deeply. To your point - Insightful can be deployed to enable a high level of transparency for both employees and management, not as a surveillance tool.

This is what we encourage as a way to support healthier workload distributions, prevent burnout, and give everyone clarity on how work unfolds across the organization. When that transparency is embraced, it empowers individuals at every level and helps keep the entire business aligned.

And you're absolutely right that setup and policy configuration can feel like a lot at first. To help shorten that learning curve, we encourage you to connect with Insightful's Customer Success team. Their live sessions can help you with configuration best practices and ensure your setup supports your goals from the start.

If you ever want help refining your settings or exploring ways to get even more value from Insightful, we’re here whenever you need us.

Best regards,

The Insightful Team

STACEY B.

1/12/2026

"User-Friendly Time Tracker, Needs Clarity on Privacy"

3.5/5

What do you like best about Insightful?

I use Insightful to track my hours as a professional consultant. It's great for time tracking and solves time tracking and productivity issues while working remotely. I find it user-friendly and accurate. I like that Insightful gives me the option to start and stop time tracking, allowing for breaks, and I appreciate that it's a desktop application that remains on my desktop when I open and close my laptop. The initial setup was fairly easy, which is also a plus. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

I’m not as clear on if I stop my time tracking. Example take a break to open another window will Insightful still be tracking or reviewing what I browse. That’s of concern. There could be improvement when Insightful is being implemented by one of your previous clients. It was advertised a free 7 day trial. Meanwhile I was redirected to Insightful from my employer. After emailing back and forth, I was told to disregard the email suggesting I book a demo and start the free trial. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Stacey,

Insightful is, amongst other objectives, built to provide a clear and accurate record of the working time so it’s good to see those core pieces of ours are supporting your day-to-day work. The desktop app and break-friendly tracking are very intentional parts of that experience.

On the privacy concern you raised, we want to be explicit: Insightful does not track activity in the scenario you've described. Our team has already reached out to walk through this with you, clear any misunderstandings and make sure everything is fully transparent and comfortable going forward.

If anything still feels unclear, we’re always available to talk it through. Thanks for reviewing our platform here.

Best regards,

The Insightful Team

Ruben R.

IT Supervisor

Enterprise (> 1000 emp.)

10/16/2025

"User-Friendly Platform with Excellent Support"

5/5

What do you like best about Insightful?

Insightful is a platform with a highly user-friendly, intuitive interface that is easy to master, allowing users to begin using it efficiently from the very first moment. Its support team provides immediate assistance and offers a comprehensive knowledge base, enabling IT administrators to deliver effective support and customize the platform according to specific needs. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

would like the platform to offer more comprehensive administration capabilities for IT administrators in the future, particularly regarding the management of deactivated users and improvements in the synchronization process with Azure Entra ID. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

In the company, the implementation of Insightful is significantly contributing to productivity review by enabling the definition of key performance indicators and optimizing how collaborators manage their time. One of the tool’s major benefits is its accurate tracking of entry and exit times, which facilitates monitoring of the workday. Additionally, this information empowers leaders to make more informed decisions regarding task allocation, performance management, and identifying opportunities to improve operational processes. Review collected by and hosted on G2.com.

Siddhesh K.

Manager - HR/ Admin

Small-Business (50 or fewer emp.)

2/4/2022

"Easy to Use and for Tracking"

5/5

What do you like best about Insightful?

Overall tracking system but please We have noticed that frequency of label's showing less. Initially its around 100+ notification but recently its showing hardly 5-10. Is there any updates, please confirm. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

I just noticed that the Productive or Computer Act time is different before and after downloading the timesheet. It's not good because its effect the employee time, so it's requested to check and resolve it kindly Review collected by and hosted on G2.com.

Recommendations to others considering Insightful:

Buy and Use Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

The problem I already mentioned above and its benefits is that it's beneficial to track employee time and work screenshots. And it is keeping all employee's attendance, so overall good for us. Review collected by and hosted on G2.com.

Response from Bojana Djordjevic of Insightful

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Hi Siddhesh,

Thank you for reviewing Workpuls. We're glad that you're enjoying our solution.

Some time ago, we've introduced an organizational level labeling feature, which is meant to simplify productivity labeling. Please check out the article we've attached for more information, and if you need more details don't hesitate to reach out to our support team.

See how Insightful improved

Verified User in Gambling & Casinos

Small-Business (50 or fewer emp.)

12/15/2025

"Insight Makes Team Monitoring Effortless and Cost-Effective"

4.5/5

What do you like best about Insightful?

I’ve been using Insight with my team, and it truly feels like a breath of fresh air compared to other monitoring tools I’ve tried. It seems thoughtfully designed for the way people actually work today, rather than just tracking clicks.

One of the biggest advantages for us is the pricing model: they charge per person, not per device. Since my team frequently switches between office desktops, laptops, and Cloud PCs, this approach saves us a significant amount of money and hassle compared to tools that require a license for every installation.

I also appreciate the smart customization options. While Insight automatically categorizes activities, I have the flexibility to adjust what is considered "productive." For example, we use certain apps that the AI initially flagged as distractions, but I was able to easily reclassify them as "work" for my team.

The support has been excellent as well. The onboarding process was smoother than I expected, and both the billing and support teams were genuinely helpful and responsive as we got everything set up. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

Manual Installation: I was unable to deploy the agent using a script, which made the initial setup more time-consuming than necessary. It's possible that this feature is available in another plan, but I couldn't access it.

No "Stealth" Mode: The installation cannot be hidden from standard users. The agent remains visible, albeit under a different name, so if you require fully silent monitoring, this solution may not meet your needs. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

We oversee a diverse team, with roughly a quarter of our employees working remotely. At first, we struggled to see how time was being allocated and to identify who might be overwhelmed. Insightful addressed this issue by providing us with instant visibility into active work hours and team engagement.

From the outset, we chose to be open with our team, making it clear that our goal was to better understand workload distribution, not to monitor individuals unnecessarily. This transparent approach proved highly effective—it encouraged the team to boost their productivity naturally, while also equipping management with the information needed to allocate resources more fairly. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi there,

Your review paints a really clear picture of how Insightful fits into the way your team works today: from flexible licensing to activity customization and transparent workload visibility. The fact that these elements helped you better balance work across remote and in-office employees is exactly one of the use cases our platform is built to support.

That said, the manual installation experience you described clearly added friction early on, and we’re sorry it wasn’t a smoother start. If you’re interested, please reach out to our team and we can help you optimize your current setup to better match your environment and needs.

Best regards,

The Insightful Team

Heather H.

12/11/2025

"Powerful Tool with Stellar Support, Minor Integration Needs"

5/5

What do you like best about Insightful?

I like Insightful for its accuracy and ease of usage. The integrated tools are wonderful and help by showing performance windows, screen mirroring, and other metrics like timekeeping that highlight time away from the desk. I also appreciate that the customer service team has been very hands-on throughout the whole process, helping us learn and better understand the system. Review collected by and hosted on G2.com.

What do you dislike about Insightful?

I would love for it to integrate with ADP, our payroll system to show PTO. Initially onboarding went well, then it crashed our system and we had to uninstall for a period of time. Once we got our system more stable with new servers, we reinstalled and the second go round is going much better. Review collected by and hosted on G2.com.

What problems is Insightful solving and how is that benefiting you?

I use Insightful for employee performance monitoring, identifying issues like mouse mover usage and timekeeping. The integrated tools and metrics show performance windows and time away from desks. It's easy to use, accurate, and the customer service is very hands-on, enhancing understanding and usage. Review collected by and hosted on G2.com.

Response from Insightful Support of Insightful

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Hi Heather,

It’s great to hear that Insightful has been delivering accurate insights and that the built-in tools and hands-on support have helped your team get comfortable and confident with the platform. We’re especially glad to hear the second rollout has gone much more smoothly after the move to new servers.

Your suggestion around ADP integration is shared with our product team as part of ongoing integration planning. We hope you'll enjoy working with Insightful in the future as well.

Best regards,

The Insightful Team