Best Speech Analytics Software - Page 8

AnalytiCX

Monitor 100% of your calls automatically. Surface quality issues, agent performance trends, and compliance risks in any language.

Authenticx

Authenticx is a healthcare AI analytics platform built exclusively for healthcare organizations. The platform centralizes customer conversations from contact centers, patient support programs, and digital channels, giving teams a unified view of patient and member experiences. Authenticx partners with healthcare providers, payers, and life sciences organizations to improve outcomes through better understanding of everyday interactions. Authenticx uses proprietary AI models trained on healthcare data to analyze 100% of conversations and surface meaningful insights at scale. Key capabilities include customer experience and business insights, quality assurance and agent coaching, and safety and compliance monitoring. The platform automates QA evaluations, identifies trends and root causes, detects compliance risks and patient safety signals, and enables teams to search, analyze, and act on conversation data in real time. By turning unstructured conversation data into actionable intelligence, Authenticx helps organizations improve patient experiences, increase operational efficiency, and reduce risk. Teams can move beyond manual sampling to gain full visibility into performance, identify opportunities for improvement, and make faster, data-driven decisions. Purpose-built for healthcare, Authenticx delivers reliable, explainable insights across the entire customer journey.

Batvoice AI

Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is a multi-lingual and multi-sectoral, plug & play AI that lets you transcribe your calls to analyse their content and emotions in real time thanks to deep learning technology. We are a French company founded in 2015, whose entire technology was developed in-house with the ambition of becoming an essential tool for customer relationship management by using the emotional component on top of the pre-existent Speech Analytics techniques. Both Customer Relationship & Executive Managers use Batvoice to increase sales and customer satisfaction, reduce costs by automating compliance and satisfaction scoring and to identify best practices for employee training.

CallAI

Callbi

Callbi is an international cloud-based software-as-a-service speech analytics solution for contact centres. Callbi is a member of the Alphawave Group, a technology hub and specialised technology investment group based in Stellenbosch, South Africa. Callbi Speech Analytics is recorder agnostic and requires no integration with existing platforms. Callbi is a low-cost, highly effective solution that enables organisations to maximise revenue, improve efficiency and effectiveness, reduce costs, and mitigate business risks. Callbi democratises speech analytics - making it affordable, secure and easy to use for all contact centres.

CallChecker

CallChecker is an AI-powered customer conversation analytics platform designed for contact centers, fintech, insurance, healthcare, and other businesses that manage large volumes of customer interactions. The platform helps companies automatically analyze calls, chats, and emails, turning everyday customer conversations into actionable business insights. CallChecker uses AI for speech-to-text transcription, conversation analysis, quality scoring, and customer service analytics. Instead of manually listening to a small sample of calls, quality managers can automatically evaluate a much larger share — including 100% of recorded conversations — using customizable quality scorecards and business rules. The platform analyzes conversations against predefined quality criteria, helping businesses measure operator performance, identify missed steps, detect recurring customer issues, and improve compliance with internal scripts and service standards. Managers can drill down from an individual quality metric directly to the conversations and operators behind the result, making it easier to identify problems and provide targeted feedback. CallChecker also supports omnichannel customer service. Companies can connect website chat widgets, Telegram, Viber, WhatsApp, email, and telephony channels, bringing customer interactions into a unified environment. AI assistants can help classify requests, generate responses, identify complaints, and automate repetitive customer support workflows. For customer support and contact center teams, CallChecker provides dashboards and reports covering conversation volumes, operator performance, quality scores, AI versus human interactions, topics, channels, and other operational metrics. This enables managers to move from manual quality control to data-driven customer experience management. The platform is designed to integrate with existing business infrastructure rather than requiring companies to replace their telephony or CRM systems. CallChecker can be adapted to company-specific quality scorecards, scoring formulas, workflows, and reporting requirements. The goal is simple: help businesses understand every customer conversation, improve service quality, reduce manual quality-control work, and scale customer operations without proportionally increasing headcount. By combining AI transcription, NLP-based conversation analytics, quality assurance, omnichannel support, and AI automation, CallChecker turns customer communication data into measurable operational value.

CallGem Pro

CallGem Pro is a call recording, speech analytics and device management platform built for corporate Android phone fleets. Calls made on company lines are recorded automatically under the organisation's recording policy, transcribed into Turkish text and made searchable in a web panel; the employee does nothing during the call. The app uploads recordings to the organisation's own server in chunks and resumes after network drops. It records GSM calls, WhatsApp voice calls and archives WhatsApp messages. The same panel manages the phones' inventory, apps and security policies, so a separate MDM product is not needed. Developed by Tecmony, Istanbul.

Castel Detect Live

Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:

Castel Speech Analytics

Castel Speech Analytics offers transcription speech analytics that documents customer conversations, enhancing the post-call review process for your contact center.Our intuitive post-call review capability yields clear and understandable insights into customer interactions

Catchsera

Catchsera is a HIPAA-compliant AI voice receptionist for dental and medical offices in Boston and across New England. It answers every patient call 24/7 in a warm, natural voice, captures who called and why, answers common questions like hours and insurance, flags urgent calls, and texts patients a secure intake form. Every call appears on a live dashboard with a summary and full transcript, and your team can listen in, take over, or transfer any call. Practices keep their existing phone number, and setup takes under 10 minutes. We sign a BAA with every account. Plans start at $129/month with a 7-day free trial and no contract.

Cistera

The Cistera Suite call recording and emergency alert software, empowers organizations to listen more effectively.

CommPeak

Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. * CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. * CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. * TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. * SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. * DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. * HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. * Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. * Live Monitoring - gives managers real-time visibility and control over activity. * Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. * Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. * AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. * Boosts Agent Productivity - through structured workflows and clear task ownership. * Reduces Operational Costs - with premium A–Z termination and optimized processes. * Supports Data-Driven Decisions - by providing performance insights that guide strategy. * Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. * Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. * Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. * 55+ Tier 1 connections * 10 global PoPs * PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support.

Average Rating: 4.4/5.0

Total Reviews: 6

CommPeak Speech-to-Text

Contexta360

Contexta360 is a leading AI-Driven speech analytics company, Contexta360’s converged Conversational Intelligence platform interacts logically with every aspect of your customer’s engagements and delivers a full view automated understanding of your customer experiences. Contexta360 delivers capabilities to all company sizes via a single, all channel, affordable, subscription or private cloud secure platform by fast start insight that delivers advanced speech analytics you can use at day one, as well as a powerful suite of modular applications to design your CX success program.

Converz Analytics

Converz Analytics is a technology company that uses artificial intelligence to improve customer experiences. Our software analyzes and assesses customer conversations on any channel and helps employees to take the next step in their personal development.